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Raul Najera

Overview Reviews (54) Inventory (713)

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Raul Najera

Bodyshop Advisor

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.1

54 Reviews

Overview Reviews (54) Inventory (713)

4.1

54 Reviews

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54 Reviews of Raul Najera

November 25, 2025

Dealership Rating

Employee Rating

Dealer was super helpful ,took good care of my car and also very fast service .super happy with the service also very fast service .super happy with the service More

by ADALBERTONODARSE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera, Bob Hunter, Steve Pastukhov, Tom Abrahams, Boris Argudin , Xavier Roca , Jeff

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Nov 25, 2025 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines! We're so glad you received helpful and efficient service from our team. See you next time!

April 19, 2025

Dealership Rating

Employee Rating

Great service, they also keep you updated via email or text and provide good customer experience. text and provide good customer experience. More

by Antonio

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Lexus of Pembroke Pines responded

Antonio, we're delighted we could deliver an excellent experience! - Lexus of Pembroke Pines Team

February 02, 2025

Dealership Rating

Employee Rating

My experience with the service and the repaired of my vehicle was great very happy with the service. vehicle was great very happy with the service. More

by michbauer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Peterson

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Feb 03, 2025 -

Lexus of Pembroke Pines responded

Thanks so much for your review. We look forward to your next visit to Lexus of Pembroke Pines!

January 09, 2025

Dealership Rating

Employee Rating

Excelente trabajo estoy muy agradecida por todo el carro quedó como nuevo todo muy bien muy contenta quedó como nuevo todo muy bien muy contenta More

by CHABA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Peterson

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Jan 10, 2025 -

Lexus of Pembroke Pines responded

Gracias por elegir Lexus of Pembroke Pines! Estamos felices de saber que pudimos ofrecerle una excelente experiencia.

December 15, 2024

Dealership Rating

Employee Rating

I absolutely love this place. Excellent customer service and amazing work. I take all my aftermarket parts here to be painted, that’s how good they are. I wouldn’t take my vehicle Excellent customer service and amazing work. I take all my aftermarket parts here to be painted, that’s how good they are. I wouldn’t take my vehicles anywhere else. More

by R.CAPRIO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Peterson

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Dec 16, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that you trust Lexus of Pembroke Pines with your vehicles and aftermarket parts! Thank you for the wonderful feedback. We look forward to serving you again in the future!

August 17, 2024

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Employee Rating

It was great my experience was easy & quick it did not take long at all take long at all More

by KJ

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Peterson

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Aug 19, 2024 -

Lexus of Pembroke Pines responded

Kj, thank you for the positive feedback about your recent visit to Lexus of Pembroke Pines!

June 02, 2024

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Employee Rating

Great service. No waiting for my car. Was ready when I pulled up. Smooth tire job. No waiting for my car. Was ready when I pulled up. Smooth tire job. More

by WULWICKJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Mankin, Adam Hoglievina

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Jun 03, 2024 -

Lexus of Pembroke Pines responded

It was our pleasure to provide such a smooth and seamless service experience! Thank you for choosing Lexus of Pembroke Pines and for sharing your positive feedback!

April 16, 2024

Dealership Rating

Employee Rating

The communication was terrible from start to finish. I had to beg for updates and quite frankly if you were not holding my car hostage, I would have refused to pay you. I had to beg for updates and quite frankly if you were not holding my car hostage, I would have refused to pay you. More

by CRAIG.FELDMAN

Verified Customer

Recommend Dealer

Other Employees Tagged: Brian Peterson

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

Hi Craig, I'm really sorry to read about your experience. It's important for us to maintain clear and timely communication with our customers, so it's disappointing that we didn't meet those expectations in this case. I'd like the opportunity to discuss this further if you could reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 15, 2024

Dealership Rating

Employee Rating

Terrible will not ever recommend. FOR A LEXUS DEALER they do a xxxxty job. They don't even make sure your car is working the way you dropped it off. FOR A LEXUS DEALER they do a xxxxty job. They don't even make sure your car is working the way you dropped it off. More

by HECTORCORP1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brian Peterson

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Jun 10, 2024 -

Lexus of Pembroke Pines responded

I'm sorry to see this feedback. We strive for excellence in all we do and it's important that every vehicle leaves our service department in the best possible condition. Please reach out directly so we can address any outstanding issues properly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 31, 2024

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Employee Rating

My car was in the shop for a month for a rear view mirror and some paint work…. and some paint work…. More

by TCMIKE808

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Mar 15, 2024 -

Lexus of Pembroke Pines responded

I am very sorry if it took longer than expected to complete our services and for any inconvenience this may have caused. I will look into this delay and use your feedback as an opportunity to improve. If you would like to discuss your experience further, please reach out to me directly. Thank you, Delroy Lee - Collision Center Manager - 954-443-2776

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