Raul Najera | Page 2

It's clear that the staff at Lexus of Pembroke Pines Collision Center Dept, takes great pride in their work and genuinely cares about the satisfaction of their customers. This level of dedication and p Collision Center Dept, takes great pride in their work and genuinely cares about the satisfaction of their customers. This level of dedication and professionalism is what sets them apart from other dealerships and service centers More

by amart71 Verified Customer Verified Customer

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Problem with billing. No one ever calls back. Left messages for Managers and property damages person. Never a return call and i prepaid in anticipation of insurance reimb No one ever calls back. Left messages for Managers and property damages person. Never a return call and i prepaid in anticipation of insurance reimbursing me. More

by SERENDIPITY4USA Verified Customer Verified Customer

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I don’t have my car back yet, it’s been almost two months and still waiting. and still waiting. More

by BERGMSTEVE Verified Customer Verified Customer

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Repair process took over a month and there were unresolved and additional issues. The manager eventually found a solution but overall I felt that the quality checks and balances were not at the lev unresolved and additional issues. The manager eventually found a solution but overall I felt that the quality checks and balances were not at the level they should be at. More

by LAUREN K Verified Customer Verified Customer

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No communication. I called for days and no one answered me about the status of my car. Allstate also told me they couldn’t communicate with anyone either. Completely u I called for days and no one answered me about the status of my car. Allstate also told me they couldn’t communicate with anyone either. Completely unsatisfied. More

by NADIAM Verified Customer Verified Customer

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Nice helpful great clean respectful staff friendly service great talk good advice honor caring generous customer loyalty in trust service great talk good advice honor caring generous customer loyalty in trust More

by KERISAPEACHES1986 Verified Customer Verified Customer

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I’ve been a participatory customer since 2016 when I purchased my 2013 ES350. My experience throughout the purchase process was exceptional! My Sales Rep, Mr Irv Smith was totally professional, knowled purchased my 2013 ES350. My experience throughout the purchase process was exceptional! My Sales Rep, Mr Irv Smith was totally professional, knowledgeable about the product and verbally simplified every aspect of the purchase process. Having been a Corporate Sales Representative with Xerox as well as the Illinois State Lottery I am “always evaluating another individual who is selling as opposed to providing a committed service opportunity for the prospective buyer”! I’m a very good effective listener and if I don’t find the same skill set incorporated in the service provider’s presentation I don’t have much confidence in the person or the vendor. Mr Smith’s ability to make me feel like he had my best interest in his manners of delivery was beyond the scope of what is normally seen in the exchange during the selling transaction. In addition to the amiable interaction between the two of us on our initial meeting, Mr Smith has continued to avail himself as an asset in my overall relationship with Lexus of Pembroke Pines. Another honorable mention encounter that I had during the purchase process was the interaction between me and the Finance Consultant whose name escapes my mind right now but he left a very positive impression with me when he diligently explored every option to make me comfortable with his recommendation for the financial instructions that was willing to offer me the most reasonable payment obligations. Since that time I have been fortunate to have Melissa Ho as my Service Consultant. She has been nothing less than exceptional when overseeing my service needs. Just recently I had some body work done at the Collision center and my representative there named Zoe was also outstanding in her care for the repair of my vehicle. Lastly, when I was there a couple of days ago I had a concern about an issue that was brought to my attention when I arrived. I spoke with Jose, the service manager and Mr Smith, and I felt very confident that Lexus of Pembroke Pines lives up to the standards of care for their customers that coincides with their advertised attest ment of being the provider of the highest level of quality that one could expect from an Auto Dealership. Thanks and keep up the good work!!! Melvin Baskin More

by Melbaskin1 Verified Customer Verified Customer

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Service was professional and complete. This customer was very satisfied with the maintenance and technical assistance. This customer was very satisfied with the maintenance and technical assistance. More

by BTERRYJONES Verified Customer Verified Customer

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Bad communication, and state part of my vehicle could not be fixed .It could of been better if I did not have to wait on long holds to speak work someone be fixed .It could of been better if I did not have to wait on long holds to speak work someone More

by ERIKAJ0702 Verified Customer Verified Customer

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Great service, fast customer service, attention to detail was not a problem at this dealer. was not a problem at this dealer. More

by JCSPR16551 Verified Customer Verified Customer

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