Raven Lawson | Page 3

Very happy with service and technicians. The service was very well done. I will be bringing my vehicle back fir next service. The service was very well done. I will be bringing my vehicle back fir next service. More

by email97 Verified Customer Verified Customer

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Went back to Hyundai 110 to buyout my late brothers 2023 Tuscon that we both leased with Raven together 3 years prior . They made it very easy to get the process started and finished. Great customer service Tuscon that we both leased with Raven together 3 years prior . They made it very easy to get the process started and finished. Great customer service, everyone was respectful and polite. Addy (finance rep) and Andrew (sales rep who finished the process as Raven was not there and I had to wait for the dealer to receive the title from Hyundai motor finance) were extremely helpful, thank so you much guys! More

by RICHIEGELORUM Verified Customer Verified Customer

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Thank you , Raven! You made our car buying experience so easy. You’re Professional, kind and easy to talk to. We made such a good choice purchasing from Hyundai 110. You made our car buying experience so easy. You’re Professional, kind and easy to talk to. We made such a good choice purchasing from Hyundai 110. More

by Toni2627 Verified Customer Verified Customer

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Raven was very good, personable, patient, and professional. Our main complaint was the unnecessary speed of the transaction. Not everyone expects to walk into a dealership and walk out with a professional. Our main complaint was the unnecessary speed of the transaction. Not everyone expects to walk into a dealership and walk out with a car the same day. We had a 4:00pm appointment and, although we had pretty much already decided which vehicle we were going to purchase, we had not expected to complete the transaction that evening and take it home. The entire process seemed unnecessarily rushed as we could have put a deposit down and come back to complete the paperwork the following day. We also did not appreciate the fact that we did not see anything in writing listing actual cost until we had already gone through the lengthy process of transferring insurance, at which point we were basically stuck. By that time it was after 9:00 (past closing time) and we felt pressured into making a quick decision about the additional warranties, etc , none of which was given to us in a clear manner for us to consider (we ended up NOT purchasing any). I realize after also recently doing business with a Nissan dealership that this way of doing things appears to be the norm, but it left us completely annoyed and dissatisfied. More

by bearmeserole Verified Customer Verified Customer

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Horrible dealership. My car has the extended warranty for white peeling. They are not organized at all.. I got photos taken of where its peeling then a month went by and My car has the extended warranty for white peeling. They are not organized at all.. I got photos taken of where its peeling then a month went by and they didn’t contact me about when it would be fixed. I had to follow up and they again didn’t know what they were doing. I finally got an appt & then they cancelled it on me randomly 2 weeks prior to it claiming the bodyshop was backed up & I’d have to wait months for a new appt. In the past when I did get my car repainted there, they got paint all over, inside my car and were giving me issues about it. Fully unorganized and I would recommend going elsewhere for your Hyundai issues. More

by EMILY.N.FORTE24 Verified Customer Verified Customer

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Raven was wonderful and made it a great experience. Answered all our questions and was very helpful! Answered all our questions and was very helpful! More

by leemary Verified Customer Verified Customer

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The Work Very Hard For The customers but sometimes they miss the Little Things. There is more important. miss the Little Things. There is more important. More

by pucul6 Verified Customer Verified Customer

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Amazing service and patience! Would highly recommend. Raven was extremely understanding and honest! I was happy with the experience! Would highly recommend. Raven was extremely understanding and honest! I was happy with the experience! More

by VILLALOBOSKATHY Verified Customer Verified Customer

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I was SO IMPRESSED by the efficiency of the service center when I dropped off my car with an appointment and picked it up when it was ready. The process of getting an Uber to get home was seamless and center when I dropped off my car with an appointment and picked it up when it was ready. The process of getting an Uber to get home was seamless and took under 5 minutes. Holly was wonderful and very communicative. The reason that I am giving it 4 stars and not the full 5 is because I think that the service website needs to be updated or looked into so that the customer has an accurate understanding of what to expect. My car needed to have a recall done on some of the electrical components and they were only accepting appointments for this during the week. I figured I would bring my 2 kids and wait in the waiting room until it was done. I had reached out to my salesperson (Raven!!) from the dealership to ask her something a few days before the appointment and she informed me that the service process would take 5-6 hours on my car. That would be WAY too long to sit with kids! I had to figure out an alternate plan to make it work with my kids, but had I not reached out to my salesperson first, I would not have known. The website could be improved by one of the following: a) providing a time estimate for how long the process takes when the person makes an appointment (less than an hour, 1-5 hours, 5+ hours, etc) OR b) follow up with appointments after they're booked. The website asks if you are waiting there or dropping off. A courtesy call could be made to say "Hey, I see that you marked off you will be waiting here, but the process takes over 5 hours..." and that way people can make other arrangements. More

by dr Verified Customer Verified Customer

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Kevin was a great salesman. Described the car in very great detail and showed me how everything worked. He was able to get the max price I was willing to pay monthly, of course Described the car in very great detail and showed me how everything worked. He was able to get the max price I was willing to pay monthly, of course if he was able to get below that it would have been even better but that’s okay. Another sales lady we spoke to was a bit rude but I never got her name. And we waited over 4 hours for to speak to the finance department rather then being able to come at a later date when we could meet with them easy peasy. Once I got to the finance room the guy didn’t offer me a single thing….isnt that his job?? Sabor the manager also would not help me until he saw a man present. He asked if I knew where I was going and I said no I’m trying to find a specific car he walked away. Later saw the man in the group and was very fast in getting a salesman to come and help us. More

by Heather Verified Customer Verified Customer

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