Ravi Sapkota | Page 2

Great Service My husband and I both need new cars, and I hate going car shopping due to the sales people, false promises, and the long hours sitting waiting there a My husband and I both need new cars, and I hate going car shopping due to the sales people, false promises, and the long hours sitting waiting there all day. Well not at Russell & Smith, my sales person called me, and waited for 2 weeks without an attitude for us to come in. His name is Ravi, a very nice young man and he and 2 other young men helped me and my husband get into the cars without any hassling. The mangers and staff at Russell & Smith Mazda are wonderful and keep their promises, there was no hassling, and telling us to come back, or we will see what we can do for you, and well you know your credit, all sales pitches. This was also my first time meeting the manager behind the famous glass windows, you know the ones behind the glass window that just stand there and look at you while you wait for hours, and no long wait. Ravi our sales person didn't have an attitude, and they wanted to help us, especially after seeing our cars LOL, they are the best. Upon meeting the finance person, we already felt welcome and knew that this time we were not going to just settle, he informed us that he was working to find us the best interest rates, and would not give up until he worked it out. GOD bless us through these 3 men at Russell & Smith Mazda to purchase 2 new cars, 2014 and a 2015 Mazda, and the interest rates are unbelievable. You have to go see for yourself, you won't be disappointed. GOD bless those young men and thank you from Rodney & Schconda Keller More

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great service! Excellent service from Mr Sakopta, very satisfied with all his support! I will always recommend Mr Sakopta to help with all future purchases. The ser Excellent service from Mr Sakopta, very satisfied with all his support! I will always recommend Mr Sakopta to help with all future purchases. The service is always exceptional More

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2014 Mazda 3 GTs Lease I drove to this dealership from the Woodlands as they were the only ones willing to make a reasonable offer on my trade-in. Overall, professional, fr I drove to this dealership from the Woodlands as they were the only ones willing to make a reasonable offer on my trade-in. Overall, professional, friendly, fast service. More

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Unprofessional attitude I went to this dealership for manual transmission, used honda civic. Right from the moment i entered the dealership I was dealt with casually. When I I went to this dealership for manual transmission, used honda civic. Right from the moment i entered the dealership I was dealt with casually. When I pointed the faults in the car, instead of explaining them to me, they were avoided. For eg. there were cigarette burns in back seat of car and when I pointed that he tried to lie that they were not cigarette burns because previous owner was nonsmoker. It could be easily seen that it was cigarette burns. Moving on, Gear shifting was hard. When I pointed that the response was "You might not have shifted it properly". Agreed there are faults in the used car, but having driven manual for 8 years, I know when there is a problem. Least they could do is say there is a bit of problem in that car. And after that when I tried bargaining, response was "you should go buy the car somewhere else". I mean even if its not possible for them to decrease the price, there is a better way to tell customers (Instead of dealing so unprofessionally). I would not generalize my experience to others in the dealership but with him, it was horrible. More

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Such a pleasant experience! I found Ravi at the Russell & Smith Mazda dealership extremely helpful and very different than the other dealerships. He was informative, helpful, not I found Ravi at the Russell & Smith Mazda dealership extremely helpful and very different than the other dealerships. He was informative, helpful, not pushy and very patient. I was looking for a specific vehicle and spent several weeks researching and going through different options with him. I really appreciated his service. Thanks, Ravi! More

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Ravi ROCKS! Ravi is amazing. Super friendly, reliable and knowledgeable. This is my SECOND purchase from RAVI. I don't want to work with anyone else at this point Ravi is amazing. Super friendly, reliable and knowledgeable. This is my SECOND purchase from RAVI. I don't want to work with anyone else at this point. I tell others about him. I don't have anything negative to report. Ravi also responds to all of my emails and questions even after the purchase. He should be salesman of the year! More

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Excellent Service Ravi offered me a great service on leasing my Mazda3. He is very professional and responded to all my questions. Russell & Smith should be very prou Ravi offered me a great service on leasing my Mazda3. He is very professional and responded to all my questions. Russell & Smith should be very proud to have him as an employee. Dagoberto Silva More

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Outstanding and easy experience. They were as excited about my new car as I was. Ravi was responsive, knowledgeable and made the experience. I would highly recommend Ravi to anyone looking for a new Mazd about my new car as I was. Ravi was responsive, knowledgeable and made the experience. I would highly recommend Ravi to anyone looking for a new Mazda. More

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Ravi is a great sales person. He was highly responsive to all my emails and flexible with his time. I would not hesitate to use Ravi for future purchases. to all my emails and flexible with his time. I would not hesitate to use Ravi for future purchases. More

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Ravi was really helpful and professional, he made my whole experience really enjoyable. He was there when I needed answers and he even called me a couple of times to see if I had any doubt or question. whole experience really enjoyable. He was there when I needed answers and he even called me a couple of times to see if I had any doubt or question. One of the best experiences I ever have buying a new car!!! More

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