Ravi Sapkota | Page 3

Ravi was personable, professional and made my Mazda experience enjoyable! I didn't feel pressured and he seemed genuinely interested in my satisfaction and well-being. Everyone in the office was equ experience enjoyable! I didn't feel pressured and he seemed genuinely interested in my satisfaction and well-being. Everyone in the office was equally professional...an overall positive experience! More

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Ravi has been exceptional in providing service and made the whole process of buying a new car very pleasurable. He was very accomodative to all of my requests during the purchase. He was upfront with what the whole process of buying a new car very pleasurable. He was very accomodative to all of my requests during the purchase. He was upfront with what he could/could not do with respect to pricing. He never pressured me into making a decision and always gave me the space and time to come up to the decision. He never promised what he could not deliver. He took the time to demonstrate all the features and he went out of his way to get the vehicle that I was looking for. If you are buying a new car I would recommend the Mazda line of cars, and highly recommend working with Ravi Sapkota @ Russell & Smith before visiting any other mazda dealerships. More

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Went b for a test drive, then bought a car the next week. I had communicated that I wanted a specific model and brand and that we could get together on Wed, when the sales person wasn't going to be in the o I had communicated that I wanted a specific model and brand and that we could get together on Wed, when the sales person wasn't going to be in the office for Mon & Tues. I got there on Wed, but he didn't have the car I had asked about. He had to get it from another dealership AFTER we negotiated the price. That added nearly 2 hours to the time. I was there from 11:30am-5:00pm - tough day for both of us.' The Sales Mgr (Gen Mgr), Steve, never interacted with us, which I thought was strange. I introduced myself to him after having met him the week before. He was nice, but didn't really act like he was interested in supporting Ravi's sales effort. Ravi had to go to another dealership (Deeter Mazda) to get my car. Steve finally came in at one point and said that Ravi had just called and that he was 10-15 minutes out. I do not mean to be negative about Steve; only an observation, as I watched other managers get REALLY involved with their salespeople. It felt like Ravi was left on an island, in my opinion. Ravi was GREAT. He was very involved in making sure I had all of my questions answered and I felt like he worked with me on my pricing. His explanation of ALL of the functions of the car were amazing. There are so many that I am quite sure that I will have to spend a while studying the manual. But he made it seem so easy. i was surprised that the car that I had asked about wasn't there, and that it took 2 hours to get it. That made the sales experience a little longer than I had expected, but i also understand that you aren't going to get a car from another dealership unless you are sure you are going to sell it. Ravi did his best, in that respect. Overall, it was a good, if long, experience and I applaud Ravi for his patience and salesmanship. i would definitely buy a car from him again. More

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I'm very happy to buy my new Mazda 6 from Russell & Smith. Because all Employees are very nice. Ravi Sapkota is very friendly and he was listened all my needs carefully. He explained all about the ca & Smith. Because all Employees are very nice. Ravi Sapkota is very friendly and he was listened all my needs carefully. He explained all about the car and showed me how to use and control it. It was vey helpful for me. He is a great person and I would highly recommend to buy a car through him. Thanks. More

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Ravi Sapkota recognized right away that I had already done my research about the car I wanted to test drive, and was not interested in a high pressure sales pitch. He was friendly and respectful in all o done my research about the car I wanted to test drive, and was not interested in a high pressure sales pitch. He was friendly and respectful in all of our interactions. When I had questions, he answered them clearly. He also showed me some things about the car that I could not find on-line. When I asked for some time to sit in the car, play with the dials, and check how well luggage fit in the back he gave me as much time as I needed without interruption. I didn't end up buying a car from Ravi this time, but will definitely go back to see him at Russell & Smith Mazda the next time I'm in the market for a car. More

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Ibrahim Abdellatif is such a wonderful person. He was so patient will all my questions and made sure all my queries get answered. Very humble and down to earth person. I loved his hospitality and knowledge patient will all my questions and made sure all my queries get answered. Very humble and down to earth person. I loved his hospitality and knowledge about the cars. Ravi Sapkota was actually the first person I called who introduced me to Ibrahim. But he always made sure I am being spoke to and also if my questions/needs are being addressed. He also got me a nice rebate. After I got the car , he even gave me a courtesy call. So nice of him. I also appreciate the support provided by the manager Mr. Rodriguez. I could not believe my eyes when he himself stepped into the car to address the fuse issues. The finance executive and the old car manager were also really nice people to interact with. Overall , me and my family felt very comfortable during the car purchase. It was a nice experience. if I had the money , I will buy another car from this dealership for sure some day. Ambience wise too, this place was nice. My kid was busy playing in the play area when me and my wife were discussing to sales folks. More

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Ravi was an absolute pleasure to work with. He is very personable and greeted me with my car ready to test drive with an ear to ear smile. He was pleasant and wasn't overbearing or pushy like others. We e personable and greeted me with my car ready to test drive with an ear to ear smile. He was pleasant and wasn't overbearing or pushy like others. We even got to play hacky sack in the dealership! Overall I have never had so much fun car shopping! I would def recommend him to others. More

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Very pleased with the purchase of the 2014 Mazda 6. I gave a large order but Ravi Sapkota and Santos made it happen, Ravi ensured I understood all of the gadgets in the tech package. I'm a very statisf gave a large order but Ravi Sapkota and Santos made it happen, Ravi ensured I understood all of the gadgets in the tech package. I'm a very statisfied owner of a car that Mazda hit out of the park. Thanks Ravi for your relax personality, knowledge of the product and professionalism. Zoom, Zoom, Zoom!!!!!!!!!!!!!!!!!! Russell and Smith Mazda More

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After suffering through several bad experiences with other dealerships across the greater Houston area, I was surprised how comfortable it was to make my decision here. The sales associate Ravi Sapkota other dealerships across the greater Houston area, I was surprised how comfortable it was to make my decision here. The sales associate Ravi Sapkota never pressured me into the vehicle. He asked if I would like to try it. Then after a modest discussion (not an aggressive sales tactic discussion,) we reached an acceptable price. At no time in the process of getting my vehicle did I feel pressured to buy the vehicle. I would recommend Ravi Sapkota to anyone who wanted a good car buying experience. More

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I had a wonderful experience buying a car at Russell and Smith Mazda because of Ravi Sapkota. We first decided to go to Russell and Smith because of the contacts Ravi made with us. Almost immediately afte Smith Mazda because of Ravi Sapkota. We first decided to go to Russell and Smith because of the contacts Ravi made with us. Almost immediately after I showed interest in a Mazda through Consumer Reports, Ravi contacted me on the phone. He was friendly, considerate, and very helpful. He followed-up with an email contact. He was very flexible in making an appointment with us. Then when he showed us cars, I never felt like he was pushy. He really listened to our needs and showed us cars to fit those needs. The whole experience was very pleasant. I would highly recommend that people go to Ravi Sapkota to buy a car. More

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