Ravil Ahmetshin

DO NOT BUY FROM THIS DEALERSHIP We purchased an Infiniti QX60 about a month ago, and the experience since then has been extremely frustrating. Within just a few days, we noticed a strange noise Infiniti QX60 about a month ago, and the experience since then has been extremely frustrating. Within just a few days, we noticed a strange noise when turning. We brought the vehicle back and were told it was simply tools rolling around in the back. That explanation didn’t sit right, so we took it to an Infiniti dealership for a second opinion. They informed us the vehicle has a transmission issue that could cost around $7,000 to repair, in addition to needing a tune-up—something you would expect to be addressed, especially on a vehicle sold with a warranty. The financing process was also very difficult. Communication was poor—we had to repeatedly follow up for updates, and our original salesperson was either unavailable or did not return our calls. At one point, we had enough time to consider purchasing an entirely different vehicle due to the lack of responsiveness. We were then instructed to bring the vehicle to the Burnsville location for diagnostics, even though we were initially told the Crystal location had already inspected it. This inconsistency added to the confusion and frustration. Update: Since then, we’ve had to bring the vehicle in multiple times and even pay out of pocket for diagnostic testing at an Infiniti dealership. The vehicle has spent more time in shops than in our possession—we didn’t even have it for a full two weeks before it was taken back for repairs. At one point, it appears a code was simply cleared, and the vehicle was returned to us without the issue being properly resolved. Eventually, the dealership sent the vehicle to a transmission shop under warranty, where it has now been for nearly two weeks. We are still being asked to cover certain parts out of pocket, despite barely having had the chance to use the car. Meanwhile, we are making payments on a vehicle we cannot drive. I also want to address something that made this experience even more uncomfortable. I am a lesbian woman, and throughout this process, it has felt like our concerns were not taken seriously. Communication noticeably improved only when a male was involved in the conversation. I cannot say definitively what the intent was, but the difference in treatment was hard to ignore and left us feeling disrespected. To make matters worse, the dealership does not provide or offer rental vehicles at all. Because of this, we’ve had to rely on Lyft rides to and from repair shops and pay out of pocket for a rental vehicle ourselves. These added expenses and the inconvenience have made an already stressful situation even worse. On top of that, staff have been consistently rude and dismissive when we’ve tried to address these concerns. Most recently, a manager at the Crystal location was dismissive of our concerns, stating that the repairs shouldn’t be a “big deal” because they were covered. That response completely overlooked the inconvenience, lack of access to the vehicle, and overall poor experience we’ve had. At this point, we feel misled, unsupported, and unheard. I would not recommend this dealership based on our experience. More

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The team made this car buying experience amazing. Very satisfied. Highly recommend them. Go see them Very satisfied. Highly recommend them. Go see them More

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I worked with Robert Madolimov , he was great and helped me throughout the buying process! me throughout the buying process! More

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Robert exceeded. All expectations was very professional, knowledgeable and friendly. Truly a five-star experience! All expectations was very professional, knowledgeable and friendly. Truly a five-star experience! More

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Best dealership out there, made it easy and loved the customer service would recommend to everyone customer service would recommend to everyone More

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I cannot say enough great things about my experience at Ravmotors! From the moment I walked in, I was treated with exceptional care and professionalism. The star of my experience was Roman, who went above Ravmotors! From the moment I walked in, I was treated with exceptional care and professionalism. The star of my experience was Roman, who went above and beyond to ensure I found the perfect car for my needs. Roman’s knowledge, patience, and dedication truly set him apart. He took the time to listen to what I was looking for, walked me through multiple options, and never once made me feel pressured to make a decision. He was honest about each vehicle’s pros and cons, helping me make an informed choice. What really stood out was Roman’s willingness to go the extra mile—literally and figuratively. He followed up promptly on every question I had, stayed late to finalize paperwork, and even made sure the car was spotless and ready for me to drive off the lot. Thanks to Roman and the entire team at Ravmotors, buying a car was not just stress-free but genuinely enjoyable. If you’re in the market for a used car, I wholeheartedly recommend stopping by and asking for Roman. You won’t be disappointed! More

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Whole experience was not bad. But car was all over the place on my way back home. Also found that windshield washer did not work. Took the car to a local shop and front tires were But car was all over the place on my way back home. Also found that windshield washer did not work. Took the car to a local shop and front tires were dangerously bad with a huge crack right in the middle. And windshield washer problem was a bad actuator. So less than 100 miles I had to cough up $500. More

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From the moment I stepped onto the lot, Mike's professionalism and dedication to customer service were evident. He greeted me warmly, listened attentively to my requirements, and demonstrated an i professionalism and dedication to customer service were evident. He greeted me warmly, listened attentively to my requirements, and demonstrated an impressive knowledge of the vehicles available. His friendly demeanor and approachable personality immediately put me at ease. What truly set Mike apart was his commitment to finding the perfect car for me. He patiently answered all of my questions, provided detailed information about the various models, and went above and beyond to ensure I felt confident in my decision. Mike's transparency and honesty throughout the entire process were greatly appreciated and played a significant role in my decision to make a purchase. More

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Very welcoming and professional staff, Mike did a great job advocating for us to meet our expectations on price. We would recommend him to anyone! job advocating for us to meet our expectations on price. We would recommend him to anyone! More

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Had a great experience with Paul at their Crystal location. Called ahead and the vehicle was pulled and ready to go for me. Couldn’t be happier. location. Called ahead and the vehicle was pulled and ready to go for me. Couldn’t be happier. More

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