Roman Yagenich

DO NOT BUY FROM THIS DEALERSHIP We purchased an Infiniti QX60 about a month ago, and the experience since then has been extremely frustrating. Within just a few days, we noticed a strange noise Infiniti QX60 about a month ago, and the experience since then has been extremely frustrating. Within just a few days, we noticed a strange noise when turning. We brought the vehicle back and were told it was simply tools rolling around in the back. That explanation didn’t sit right, so we took it to an Infiniti dealership for a second opinion. They informed us the vehicle has a transmission issue that could cost around $7,000 to repair, in addition to needing a tune-up—something you would expect to be addressed, especially on a vehicle sold with a warranty. The financing process was also very difficult. Communication was poor—we had to repeatedly follow up for updates, and our original salesperson was either unavailable or did not return our calls. At one point, we had enough time to consider purchasing an entirely different vehicle due to the lack of responsiveness. We were then instructed to bring the vehicle to the Burnsville location for diagnostics, even though we were initially told the Crystal location had already inspected it. This inconsistency added to the confusion and frustration. Update: Since then, we’ve had to bring the vehicle in multiple times and even pay out of pocket for diagnostic testing at an Infiniti dealership. The vehicle has spent more time in shops than in our possession—we didn’t even have it for a full two weeks before it was taken back for repairs. At one point, it appears a code was simply cleared, and the vehicle was returned to us without the issue being properly resolved. Eventually, the dealership sent the vehicle to a transmission shop under warranty, where it has now been for nearly two weeks. We are still being asked to cover certain parts out of pocket, despite barely having had the chance to use the car. Meanwhile, we are making payments on a vehicle we cannot drive. I also want to address something that made this experience even more uncomfortable. I am a lesbian woman, and throughout this process, it has felt like our concerns were not taken seriously. Communication noticeably improved only when a male was involved in the conversation. I cannot say definitively what the intent was, but the difference in treatment was hard to ignore and left us feeling disrespected. To make matters worse, the dealership does not provide or offer rental vehicles at all. Because of this, we’ve had to rely on Lyft rides to and from repair shops and pay out of pocket for a rental vehicle ourselves. These added expenses and the inconvenience have made an already stressful situation even worse. On top of that, staff have been consistently rude and dismissive when we’ve tried to address these concerns. Most recently, a manager at the Crystal location was dismissive of our concerns, stating that the repairs shouldn’t be a “big deal” because they were covered. That response completely overlooked the inconvenience, lack of access to the vehicle, and overall poor experience we’ve had. At this point, we feel misled, unsupported, and unheard. I would not recommend this dealership based on our experience. More

Report | Print

I worked with Robert. He was very knowledgeable and helped me with all of my questions. I had made the buying processes very easy. He was very knowledgeable and helped me with all of my questions. I had made the buying processes very easy. More

Report | Print

I worked with Robert he did a great job! Thank you for helping me get my new 2023 Chevrolet Blazer! Thank you for helping me get my new 2023 Chevrolet Blazer! More

Report | Print

I worked with Robert and Roman from start to finish they were very professional. Couldn't be more happy with the process. Thank you. were very professional. Couldn't be more happy with the process. Thank you. More

Report | Print

Mike K was my sales man. He was wonderful to work with and made the car buying process more enjoyable. Would recommend Mike all day! Thanks again! He was wonderful to work with and made the car buying process more enjoyable. Would recommend Mike all day! Thanks again! More

Report | Print

I worked with Robert Madolimov , he was great and helped me throughout the buying process! me throughout the buying process! More

Report | Print

Robert exceeded. All expectations was very professional, knowledgeable and friendly. Truly a five-star experience! All expectations was very professional, knowledgeable and friendly. Truly a five-star experience! More

Report | Print

Best dealership out there, made it easy and loved the customer service would recommend to everyone customer service would recommend to everyone More

Report | Print

Rav Motors is an excellent dealership with a great selection of vehicles at competitive prices. selection of vehicles at competitive prices. More

Report | Print

This was the best car buying experience I’ve ever had! The staff was super knowledgeable and helpful. They have a great selection of cars, including many high-end brands. I worked with Nuri, who was aweso The staff was super knowledgeable and helpful. They have a great selection of cars, including many high-end brands. I worked with Nuri, who was awesome and really passionate about cars. Thanks a lot! Definitely recommend this place if you’re looking for a used car. More

Report | Print