Ray Alvarez

This is the second vehicle we have purchased from them. Always friendly and fair prices. Always friendly and fair prices. More

by mkplaia Verified Customer Verified Customer

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It was a horrible experience. My husband and I told Ray and Sabrina that we needed to be in and out quickly to purchase this car, as I had just given birth and we were coming in w My husband and I told Ray and Sabrina that we needed to be in and out quickly to purchase this car, as I had just given birth and we were coming in with a one-week-old baby. Your technician team damaged the side panel window while cleaning the car, leaving several scratches. We waited at the showroom for more than half an hour for Sabrina to deliver the car. After that time passed, she realized she couldn’t remove the scratches and still drove the car to us, trying to convince us to accept a damaged vehicle we had just purchased. How unreasonable is that — that your salesperson would try to convince us to take a damaged car? She then spoke with Ray, who said the window part would be replaced for us. The part arrived today, and my husband drove all the way there, only to find out that the replacement part was damaged during shipment. This is completely unacceptable. It shows how unprepared and unprofessional your team has been. We’ve lost so much time because of this. More

by Suthinee.kasem Verified Customer Verified Customer

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Provided the best price we could find online - by a lot! Solid service, too, from our online salesman, Ray. Went above & beyond to make sure we knew the car well enough, before driving away. He didn’t need Solid service, too, from our online salesman, Ray. Went above & beyond to make sure we knew the car well enough, before driving away. He didn’t need to do that. More

by nadrob Verified Customer Verified Customer

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Honest, detailed and great follow-through! My experience with Ray was exceptional. He immediately assessed and adhered to my car buying style; he was honest and direct! He closed the deal! My experience with Ray was exceptional. He immediately assessed and adhered to my car buying style; he was honest and direct! He closed the deal! More

by edithmotley Verified Customer Verified Customer

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I appreciated Ray's low key (so high pressure sales tactics) approach! He was nice, showed me a lot of the features of the car, and let me take my time. Thankfully, the dealership was not super busy du tactics) approach! He was nice, showed me a lot of the features of the car, and let me take my time. Thankfully, the dealership was not super busy during the houI came in More

by CSCOTTIRUN Verified Customer Verified Customer

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Felt pressured into paint & door add-ons and should have walked at that point. But great with the rest, especially Sabrinna who is a dream to work with. Just keep your guard up when you get passed over to t walked at that point. But great with the rest, especially Sabrinna who is a dream to work with. Just keep your guard up when you get passed over to the deal makers. For me bumper to bumper is worth it, I keep cars 10-15 years. But no for the rest of the upsale tactics. More

by Starskull Verified Customer Verified Customer

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Initially upon arriving the manager said he would "hook me up", his words. Sales person was great but I had a few questions and wanted to negotiate pricing and color. The people next to me were negotiating me up", his words. Sales person was great but I had a few questions and wanted to negotiate pricing and color. The people next to me were negotiating so I figured I should too. The manager didn't like that and told me to leave. He didn't need me. As he walked away he scoffed and said things under his voice. Not professional at all! This is not what I would expect from a car dealership. Everyone negotiates!!! The store manager called me back in as I was leaving. I eventually made a deal but not want I wanted or color I wanted. I was made to feel like the bad guy. I would not come back because of this interaction. In hindsight I should've left and not gone through with the deal. It's a shame because everything else was simple. This could've been a 5 star review. More

by Q Verified Customer Verified Customer

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The whole experience was good. From meeting Sabrinna to finalizing the deal, was pretty painless. Makes it easier when younknow what you are looking for, but the process here was s From meeting Sabrinna to finalizing the deal, was pretty painless. Makes it easier when younknow what you are looking for, but the process here was spot on. More

by DAN.JACKOBS Verified Customer Verified Customer

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I bought an Ioniq 6 last Tuesday. The bluelink antenna on the car was not functional and I took the vehicle in for service. I have now been without the new car I purchased for at leas The bluelink antenna on the car was not functional and I took the vehicle in for service. I have now been without the new car I purchased for at least a week waiting on parts and repair. It would be nice if the vehicle had been fully inspected and operational when sold More

by CLSTANBACK Verified Customer Verified Customer

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They are nice, provide good services with what a customer need, always show respectful, professional, helpful and etc… need, always show respectful, professional, helpful and etc… More

by QTANG0218 Verified Customer Verified Customer

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