Ray Lugo

I just recently bought a new 2023 truck there only had 17 miles on it. Not only did they try to sneak in an extra $5000 on the deal. When I brought that to the attention of the finance lady she still snuck i miles on it. Not only did they try to sneak in an extra $5000 on the deal. When I brought that to the attention of the finance lady she still snuck in extra money by removing it from the tax line and placing it on the vehicle. When I arrived after flying in from Missouri I was blindsided with a huge scratch down the fender of the truck. I got a we owe on a new fender and trim for the windows as they were dented. I have been told it is in the mail but I have not received a tracking number for the fender and one of the window trims was scratched when it arrived. I have sent pictures to the sales manager via email and have not gotten a response. I got a survey from them at 11pm last night and when I clicked on it this morning it said my link had expired. Do yourself a favor and get a truck anywhere else. Even if you think it’s a great deal. It’s not. They are super shady. I now have to file complaints with all kinds of people just because they don’t want to be transparent. I also have a feeling getting my tags is going to be a problem. Seeing as they took the extra money they were trying to sneak in off the tax line so I still end up over paying for the truck from the deal we made and I will probably end up owing more taxes. Absolutely the worst dealership I have ever dealt with. More

Report | Print

If you enjoy having your time wasted, your hopes crushed, and your credit run for absolutely no reason—then boy, do I have the dealership for you! After running the credit I found out they sold it to someone and your credit run for absolutely no reason—then boy, do I have the dealership for you! After running the credit I found out they sold it to someone else without letting me know. Special shoutout to Carlos Torres for redefining what ‘bad customer service’ truly means. I wouldn’t recommend this place to my worst enemy. Save yourself the headache and go anywhere else. More

Report | Print

I have found them to be completely useless. In 3 days, 6 phone calls, numerous text messages......I am no closer to buying a truck or getting a trade value.....than when I started Typical S In 3 days, 6 phone calls, numerous text messages......I am no closer to buying a truck or getting a trade value.....than when I started Typical S. Florida wasteland More

Report | Print

Ray Lugo was excellent to deal with. Everyone if fact was very easy to deal with Everyone if fact was very easy to deal with More

by briemarine1 Verified Customer Verified Customer

Report | Print

This was my first experience in buying a commercial vehicle in the USA. Great guys, great service! We will be back as th ebusiness grows! Paul Slade - CEO vehicle in the USA. Great guys, great service! We will be back as th ebusiness grows! Paul Slade - CEO More

by PAUL@COMPASS-MEDICALGROUP.COM Verified Customer Verified Customer

Report | Print

My purchase of my new Durango went perfectly. I am overly satisfied with my experience at your dealership. My salesman, Gabriel Acosta went above and beyond to make sure everything went smoothly. I am overly satisfied with my experience at your dealership. My salesman, Gabriel Acosta went above and beyond to make sure everything went smoothly. He made sure all the details were resolved and made sure I was happy with the deal and my new vehicle. I have purchased many vehicles in my life and this was one of my best experiences ever. More

by lf4 Verified Customer Verified Customer

Report | Print

Muy atentos y siempre consiguen resolver la necesidad del cliente buen trabajo agradecido con todos cliente buen trabajo agradecido con todos More

by ealmunez Verified Customer Verified Customer

Report | Print

The purchase was easy thanks to James the salesman. He was up front concerning the vehicle. I found a problem after delivery of the vehicle, that problem was resolved. I found another issue after taki He was up front concerning the vehicle. I found a problem after delivery of the vehicle, that problem was resolved. I found another issue after taking the Wagoneer home. The small mirror on the side view mirror on the passenger side has a crack. Hopefully. I can get that resolved as well. More

by willie.zl Verified Customer Verified Customer

Report | Print

Ray Lugo and Rosemary are exemplary members of University Dodge Ram, Ray understood our needs and fulfilled them all. University Dodge Ram, Ray understood our needs and fulfilled them all. More

by lehner.fernando Verified Customer Verified Customer

Report | Print

Carlos Torres was knowledgeable and attentive throughout the whole buying process. I would recommend him to anyone looking for a new vehicle. the whole buying process. I would recommend him to anyone looking for a new vehicle. More

by jlutzow7 Verified Customer Verified Customer

Report | Print