Avoid this dealership at all costs!
The staff were rude, unprofessional, and negligent about following through with services I paid for until I hounded them multiple times.
Aaron, t
The staff were rude, unprofessional, and negligent about following through with services I paid for until I hounded them multiple times.
Aaron, the finance staff member, was rude and unprofessional to me and my friend. I realized I wanted to get a refund on some extended services that I had signed up for, but didn't need. The numbers on the sales contract were also very fishy because they do not provide a fully itemized list of what you're actually paying for (even though they argued that it was itemized). One of the extended services was wrapped into the vehicle price for no discernible reason. I had a friend who is an expert in financial fraud review the contract and he said it was very fishy. I went back in person to the dealership 3 days later. The dealership agreed to refund me the services and said that the refund from Fidelity would be processed in 4-6 weeks.
7 weeks later I followed up by emailing Loc, the general manager. I also called Fidelity about 5 minutes after I sent the email. Fidelity confirmed that the dealership never submitted the paperwork for the refund. I called them back 30 minutes later and apparently the dealership had *just* submitted it. If I had not followed up, I probably would have never gotten the refund even though I formally requested it and the dealership had us sign an official form.
I had to get the car inspected in VA and send the inspection to the dealership so they could give me permanent tags and registration (a service that I paid for when purchasing the car). I emailed the inspection to Loc and didn't hear back for over a week. I called him and he said he never checks that email (even though that was the address he originally contacted me with after I bought the car). He had me send it to his other email. 27 days later I followed up because I'd heard nothing. He informed me that the process was delayed because "I needed an emissions inspection." This car is only one year old VA law does not require emissions until the car is 4 years old. Someone who literally sells cars for a living should know this. I sent a legal letter of complaint, which finally resulted in getting everything resolved. The amount of effort, follow-ups, and stress involved in this process after I already purchased this car was unacceptable.
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by jessiecannon10
Other Employees Tagged:
Loc Truong
, Aaron Tran, Loc Truong, Mary Titcomb
I love how professional, knowledgeable, and friendly all
the staff are. I highly recommend this dealership.
the staff are. I highly recommend this dealership.
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by mayumi.williams
Other Employees Tagged:
Aaron Tran
Nov 22, 2024 -
Ourisman Mazda of Rockville responded
Thank you for your kind words and recommendation! We're thrilled to hear you had a great experience with our professional and friendly team. We look forward to assisting you again in the future!
I have been a costumer for 12 years, I keep going back to
Ourisman because they provide great service
Ourisman because they provide great service
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by Adriana
Sep 10, 2024 -
Ourisman Mazda of Rockville responded
Thank you so much for your kind words and for being a loyal customer for the past 12 years! We're thrilled to hear that you consistently receive great service at Ourisman. Your continued support means the world to us, and we're committed to maintaining the high standards you've come to expect.
Nice salesman great price on car.
No pressure. Friendly staff. Clean dealership. The car I purchased is amazing.
No pressure. Friendly staff. Clean dealership. The car I purchased is amazing.
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by billharral
Aug 01, 2024 -
Ourisman Mazda of Rockville responded
Thank you for taking the time to write a review about your experience. We're thrilled to hear that we were able to provide you with a great price with no pressure. Enjoy your new car!!
Aug 13, 2024 -
Ourisman Mazda of Rockville responded
Thank you for your feedback! We're delighted to hear that you had a great experience with our team and that you're thrilled with your new car. Our goal is to provide a friendly, pressure-free environment, and it’s wonderful to know that you felt that way. We appreciate your kind words about our dealership's cleanliness and staff. Enjoy your amazing new car, and please don't hesitate to reach out if you need anything in the future!
No fuss no time wasting and I got the car for the price I
wanted . My trade in was seamless . In and out in a couple of hours
wanted . My trade in was seamless . In and out in a couple of hours
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by jlmgrahamdc
Jul 24, 2024 -
Ourisman Mazda of Rockville responded
That's fantastic to hear! It sounds like you had a hassle-free and efficient car buying experience. Getting the car at the price you wanted and having a seamless trade-in process are definitely big wins. Thanks for sharing your positive feedback about your experience—it's great to know everything went smoothly for you! Enjoy your new ride!
I am very happy to get my car in here, the dealers are
very good and patience
very good and patience
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by Peilun Zhang
Jun 20, 2024 -
Ourisman Mazda of Rockville responded
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that our team took excellent care of you.
People working at this shop were friendly and
professional. They did pay attention to what you said.
professional. They did pay attention to what you said.
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by qhy1969
Other Employees Tagged:
Phong Tran
Jun 01, 2024 -
Ourisman Mazda of Rockville responded
Thank you for your kind words! Our team strives to create a welcoming and professional environment for all our customers, and it's fantastic to hear that you felt valued and heard during your visit. Your feedback means a lot to us, and we appreciate your support. We're always here to assist you with any future needs you may have.
It has been the worst experience leasing and buying a
car. Unorganized, the administration is not responsive and rude, make you waste a lot of time.
car. Unorganized, the administration is not responsive and rude, make you waste a lot of time.
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by Lilian
May 15, 2024 -
Ourisman Mazda of Rockville responded
Lilian , I apologize you had a bad experience with us. Please give Loc a call or email him direct Loc@ourismancars.com
We will do our best to satisfy your need,
Ray was very pleasant, helpful and knowledgeable.
David helped us greatly in making us decide in favor of buying the car.
Nataly and the financing manager played another positive roll helping us acq
David helped us greatly in making us decide in favor of buying the car.
Nataly and the financing manager played another positive roll helping us acquire the numbers that we were looking for for our final decision
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by Amurillo_50
Other Employees Tagged:
David
May 02, 2024 -
Ourisman Mazda of Rockville responded
Thank you for sharing your positive experience! We're delighted that Ray, David, and Nataly could assist you effectively in your car-buying journey. We strive to provide exceptional service to all our customers, and we're glad we could meet your expectations.
Ray is a friendly, experienced, and honest person.
He made us feel comfortable and respected throughout the process.
He made us feel comfortable and respected throughout the process.
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by boxcar_ben
Apr 20, 2024 -
Ourisman Mazda of Rockville responded
Thank you for your 5 star review!! It's fantastic to hear such positive feedback about Ray!