Ray Palizkar

Avoid this dealership at all costs! The staff were rude, unprofessional, and negligent about following through with services I paid for until I hounded them multiple times. Aaron, t The staff were rude, unprofessional, and negligent about following through with services I paid for until I hounded them multiple times. Aaron, the finance staff member, was rude and unprofessional to me and my friend. I realized I wanted to get a refund on some extended services that I had signed up for, but didn't need. The numbers on the sales contract were also very fishy because they do not provide a fully itemized list of what you're actually paying for (even though they argued that it was itemized). One of the extended services was wrapped into the vehicle price for no discernible reason. I had a friend who is an expert in financial fraud review the contract and he said it was very fishy. I went back in person to the dealership 3 days later. The dealership agreed to refund me the services and said that the refund from Fidelity would be processed in 4-6 weeks. 7 weeks later I followed up by emailing Loc, the general manager. I also called Fidelity about 5 minutes after I sent the email. Fidelity confirmed that the dealership never submitted the paperwork for the refund. I called them back 30 minutes later and apparently the dealership had *just* submitted it. If I had not followed up, I probably would have never gotten the refund even though I formally requested it and the dealership had us sign an official form. I had to get the car inspected in VA and send the inspection to the dealership so they could give me permanent tags and registration (a service that I paid for when purchasing the car). I emailed the inspection to Loc and didn't hear back for over a week. I called him and he said he never checks that email (even though that was the address he originally contacted me with after I bought the car). He had me send it to his other email. 27 days later I followed up because I'd heard nothing. He informed me that the process was delayed because "I needed an emissions inspection." This car is only one year old VA law does not require emissions until the car is 4 years old. Someone who literally sells cars for a living should know this. I sent a legal letter of complaint, which finally resulted in getting everything resolved. The amount of effort, follow-ups, and stress involved in this process after I already purchased this car was unacceptable. More

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I love how professional, knowledgeable, and friendly all the staff are. I highly recommend this dealership. the staff are. I highly recommend this dealership. More

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I have been a costumer for 12 years, I keep going back to Ourisman because they provide great service Ourisman because they provide great service More

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Nice salesman great price on car. No pressure. Friendly staff. Clean dealership. The car I purchased is amazing. No pressure. Friendly staff. Clean dealership. The car I purchased is amazing. More

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No fuss no time wasting and I got the car for the price I wanted . My trade in was seamless . In and out in a couple of hours wanted . My trade in was seamless . In and out in a couple of hours More

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I am very happy to get my car in here, the dealers are very good and patience very good and patience More

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People working at this shop were friendly and professional. They did pay attention to what you said. professional. They did pay attention to what you said. More

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It has been the worst experience leasing and buying a car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. More

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Ray was very pleasant, helpful and knowledgeable. David helped us greatly in making us decide in favor of buying the car. Nataly and the financing manager played another positive roll helping us acq David helped us greatly in making us decide in favor of buying the car. Nataly and the financing manager played another positive roll helping us acquire the numbers that we were looking for for our final decision More

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Ray is a friendly, experienced, and honest person. He made us feel comfortable and respected throughout the process. He made us feel comfortable and respected throughout the process. More

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