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Ray Taylor

Overview Reviews (190)

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Ray Taylor

Ray Taylor | Page 2

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.7

190 Reviews

Overview Reviews (190)

4.7

190 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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190 Reviews of Ray Taylor

May 27, 2026

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Employee Rating

I have bought 9 cars from Troy in the last 20 years and he is simply the best. He is not high pressure, but is very responsive and wants to get you what you want. he is simply the best. He is not high pressure, but is very responsive and wants to get you what you want. More

by Waterrpage

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Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Troy Carter

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May 28, 2026 -

Regal Acura responded

This review made our day! Thank you for choosing Regal Acura and for sharing your support for Troy and our team. We wish you many safe miles ahead!

May 13, 2026

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Employee Rating

Excellent service as usual with Ray Taylor What is there to say? He's the only one I let Work with me with my Acura RLX. There's not nothing else to say excellent service. to say? He's the only one I let Work with me with my Acura RLX. There's not nothing else to say excellent service. More

by MSQUEENBEE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor

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May 13, 2026 -

Regal Acura responded

Hi QueenBee! Thank you for sharing your feedback about Ray! We are thrilled to hear you feel confident in his care. We will be sure to pass along your kind words to him. See you next time! -Regal Acura

April 30, 2026

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Been a customer since 2012 not many negative visits so I’m satisfied with Regal Acura I’m satisfied with Regal Acura More

by adowningsouthward

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Shalymov Isaac , Rob Young

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May 01, 2026 -

Regal Acura responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Regal Acura Team

April 02, 2026

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Everyone was very helpful , I came for an oil change and they took care of me right away , and they even washed my car . I really appreciated that they took care of me right away , and they even washed my car . I really appreciated that More

by LindaPeriquito

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 02, 2026 -

Regal Acura responded

We’re glad Ray and our team could provide a prompt oil change and give your Acura RDX a fresh wash. Thank you for taking the time to share your experience. Johnny Mullins - Service Manager - 863-356-4439

March 05, 2026

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Always a great experience , Ray is the best Friendly and efficient , overall a great experience efficient , overall a great experience More

by Gunilla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor

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Mar 06, 2026 -

Regal Acura responded

Thank you for sharing your experience with your Acura RDX service. We’re glad Ray’s friendly and efficient approach made everything run smoothly. We appreciate your trust and look forward to welcoming you back. Johnny Mullins - Service Manager - 863-356-4439

February 25, 2026

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Employee Rating

Always friendly and helpful - I can always count on Ray to take great care of me. to take great care of me. More

by sairales

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 25, 2026 -

Regal Acura responded

Thank you for leaving us this five-star review and for your kind words about Ray from our service team at Regal Acura! We'll see you next time!

February 13, 2026

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The employees and service were very good. Enjoyed interacting with the team members. Appreciated the help. Enjoyed interacting with the team members. Appreciated the help. More

by vg35115

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Hall , I was helped by Jorge but his name does not appear. Also Emilio with the courtesy van. Both awesome

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Feb 13, 2026 -

Regal Acura responded

Thank you for sharing your positive experience with our team. We’re delighted to hear the Acura Integra service met your needs and that you enjoyed interacting with our staff. Please reach out when you need us again. Johnny Mullins - Service Manager - 863-356-4439

January 25, 2026

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Employee Rating

Excellent communication and customer service Ray always takes the time to explain everything and let me know what my options are takes the time to explain everything and let me know what my options are More

by TINABURBICK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor

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Jan 26, 2026 -

Regal Acura responded

Hi Tina! Thank you for sharing your positive feedback about Ray and our team! We appreciate your business and five-star review! -Regal Acura

January 14, 2026

Dealership Rating

Employee Rating

Great service advisor super helpful went above and beyond the call of duty assisting me with everything and my warranty the call of duty assisting me with everything and my warranty More

by kraus0168

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shalymov Isaac , Debbie the driver 10 stars

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Jan 14, 2026 -

Regal Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Johnny Mullins - Service Manager - 863-356-4439

November 04, 2025

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I waited well past my appointment time for them to finish. I arrived 10 minutes early to insure I was there by my appointment time. I waited almost two hour for them to finish. In that time at least t finish. I arrived 10 minutes early to insure I was there by my appointment time. I waited almost two hour for them to finish. In that time at least two other arrived after me and left before me. The point of an appointment is that you don’t have to wait nearly two hours. More

by DLYNN724

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Nov 04, 2025 -

Regal Acura responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Johnny Mullins - Service Manager - 863-356-4439