Ray Taylor | Page 4

Excellent customer service. Kept us informed every step in the service process. Friendly staff. Good attitude Kept us informed every step in the service process. Friendly staff. Good attitude More

by BHAVA.YUGU Verified Customer Verified Customer

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I love Mr. Ray. He is always helpful and makes time to answer my questions. Ray. He is always helpful and makes time to answer my questions. More

by DT2017 Verified Customer Verified Customer

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I was very satisfied with my whole experience. I got checked in and sat in a nice waiting room and midway was checked on to make sure I was OK. My service manager walked me to check out and walked I got checked in and sat in a nice waiting room and midway was checked on to make sure I was OK. My service manager walked me to check out and walked to the car. He did a great job. More

by Kstrouse Verified Customer Verified Customer

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The wait was too long for a scheduled maintenance appointment. The waiting room was very crowded. appointment. The waiting room was very crowded. More

by vanorsdalejames Verified Customer Verified Customer

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I like coming to Regal for any service I need. Thank you all and Rob for what you do. Thank you all and Rob for what you do. More

by dazanayaife Verified Customer Verified Customer

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Worst dealer service I have ever been to. Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it wa Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it was finished. The agent forgot my paperwork on desk.I don’t remember whom from Service I dealt with, hence I checked everyone and gave each of them 1 star. More

by janetpetrie1 Verified Customer Verified Customer

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The entire experience was terrible. It started with Ray stating the repair was going to cost over $400 due to the collision (There was no collision) The repair was covered by the new It started with Ray stating the repair was going to cost over $400 due to the collision (There was no collision) The repair was covered by the new car warranty. When the repair was complete, someone scratched the plastic cover. I brought it to Rays attention and he said he would order a new part. I never heard back. I called to check in. Ray could not remember what part it was that he ordered so he didn't know if the part was in stock. I had to send him a picture of the part. Again, i never heard back. I called the following week, left a message. My husband also called. No response. I eventually called and asked for a manager. Spoke to Chrissy. She said she would find out and get back to me the following day. (I followed up 2 days later) I once again had to send a photo of the part. I was the part was there. Arrived at the dealer for my appointment. 2 hours into the appointment, Ray approaches me to let me know that he just found out that I was there for my appointment but that they could not find the part that was needed. Chrissy was looking g for a new car in the right color to take the part off of it. 30 minuets later the part was found, replaced and i was on my way. More

by Renee_revis Verified Customer Verified Customer

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I was highly disappointed with this dealership. I had an appointment but had to wait 20 minutes just to get checked in. Then my wait for the oil change was almost 3 hours. Just for a basic oil chan I had an appointment but had to wait 20 minutes just to get checked in. Then my wait for the oil change was almost 3 hours. Just for a basic oil change and tire rotation. Also, when driving home I noticed grease finger marks on my dashboard. Totally unacceptable. More

by traciemisk66 Verified Customer Verified Customer

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The service is consistently outstanding. The service and admin staff are always professional, pleasant and helpful. The service and admin staff are always professional, pleasant and helpful. More

by ANTHONYD.GADDIS Verified Customer Verified Customer

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The service was handled in a professional manner. Ray is always polite and friendly. The snacks are a plus. Ray is always polite and friendly. The snacks are a plus. More

by kisha.bradwell Verified Customer Verified Customer

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