Ray Taylor | Page 8

I scheduled my vehicle for air not working, cracked windshield, and new brakes. When I arrived, I waited by my vehicle to be checked in. Wile me and another party waited, to other vehicles pulled up, t windshield, and new brakes. When I arrived, I waited by my vehicle to be checked in. Wile me and another party waited, to other vehicles pulled up, the drivers when into the building and came out with a service agent. I was bumped twice like this. When we called for status, we spoke to Ron who advised us that regal was not going to fix my windshield with no explanation on why it couldn’t be done, just that it was missed at check in and never done. That I needed to call my insurance to schedule again. This is wile my vehicle is still in being serviced. Every time I tried reaching out to Ron, his phone went to voicemail. He never returned any of our voicemails. I still have my text with regal from Ron for service updates and questions. No one from regal ever responded to me. 2 days after getting my vehicle back, my air conditioning stops working again. This has been the worst service I’ve ever experienced. More

by bwfan980 Verified Customer Verified Customer

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The service department always takes care of all my needs,never had any issues that they couldn't handle. needs,never had any issues that they couldn't handle. More

by wwooden@tampabay.rr.com Verified Customer Verified Customer

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I was taken care of very quickly and the service only took a short waiting time. Very courteous and satisfying. took a short waiting time. Very courteous and satisfying. More

by LCOOKOMS Verified Customer Verified Customer

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I came in on my lunch time from work and despite being extremely busy, my service advisor listened to my concerns and prioritized my service appointment. I was in and out before I could eat lunch and set extremely busy, my service advisor listened to my concerns and prioritized my service appointment. I was in and out before I could eat lunch and set up my laptop. I left with a complete listing of my future service needs. More

by Akagirl1269 Verified Customer Verified Customer

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I was driving from Orlando to Tampa to take the bar exam and had an emergency with my car. I called the nearest dealership to see if anyone could help me and spoke with Ray. Although the service department and had an emergency with my car. I called the nearest dealership to see if anyone could help me and spoke with Ray. Although the service department was very busy that day, Ray had me come in and he quickly fixed the issue. I was in and out in less than 15 minutes. I was able to make it to Tampa on time and take my exam. Ray saved the day!! It’s great knowing there are still good genuine professionals out there. More

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I really happy cause I choose Regal Acura for my service it was great I will be back there it was great I will be back there More

by tpetitclair Verified Customer Verified Customer

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I was having an issue with my car vibrating when I drive then stop , so they fix the rear brakes but it was still doing it ,so they had me bring it back and made sure I didn’t leave until the vibrating stop then stop , so they fix the rear brakes but it was still doing it ,so they had me bring it back and made sure I didn’t leave until the vibrating stopped , I am so happy now , my car is running good, no more vibration. I appreciate the courteous ,friendliness ,and the attentiveness from all of them ,specially Chris he was amazing. More

by BREJOYCE3000 Verified Customer Verified Customer

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Slow, and not as friendly as expected for new client, based on your ads depicting friendliness and quick service. based on your ads depicting friendliness and quick service. More

by pmbrown47 Verified Customer Verified Customer

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Ray and the service team take great care of me and make it a quick and convenient experience! it a quick and convenient experience! More

by Waterrpage Verified Customer Verified Customer

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To long to wait for an oil change with an appointment! I hate to change my oil change! I used to live in NY and I never waited so long for an oil change! Need to do better!! I hate to change my oil change! I used to live in NY and I never waited so long for an oil change! Need to do better!! More

by aracelyfr2011 Verified Customer Verified Customer

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