I had an excellent experience with this Lexus dealership
from start to finish. The staff was professional, knowledgeable, and respectful of my time — something that’s rare in car dealerships these days.
from start to finish. The staff was professional, knowledgeable, and respectful of my time — something that’s rare in car dealerships these days.
There was zero pressure, clear communication, and full transparency throughout the process. Every question I had was answered honestly, and the team made sure I understood all my options without pushing unnecessary add-ons.
The dealership itself was clean, well-organized, and welcoming. From sales to finance, everything felt smooth and efficient. I left feeling confident about my purchase and genuinely satisfied with how I was treated as a customer.
If you’re looking for a Lexus dealership that values professionalism, trust, and customer experience, this is the place to go. Highly recommended.
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by payamhadi
Jan 06, 2026 -
Tustin Lexus responded
Hi, thank you for taking the time to leave a review for us at Tustin Lexus. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Brett was very helpful, knowledgeable, patient,
professional, polite and thoughtful. He was able to explain and provide us with the useful information about different/model of cars so we could mak
professional, polite and thoughtful. He was able to explain and provide us with the useful information about different/model of cars so we could make the best decision. We have the great experience of buying the car at Tustin Lexus because of Brett and the employees there were great and the process of buying our car went smoothly and fast. Thank you Brett and all the staff involved.
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by christine_um
Other Employees Tagged:
Brett
Jan 05, 2026 -
Tustin Lexus responded
Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service, esp from Derrick , even arranged the Uber
ride for me.back &
Forth. Much apprreciated.
ride for me.back &
Forth. Much apprreciated.
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by Dr Ron
Service Price Transparency
Other Employees Tagged:
Derrick, my service adviser
Jan 06, 2026 -
Tustin Lexus responded
Hello, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
The service is always friendly, the service advisor Rick
Massucci it was friendly and helpful and explained what my car needed. I was very satisfied with the service.
Thank you
Massucci it was friendly and helpful and explained what my car needed. I was very satisfied with the service.
Thank you
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by escalerajesus_67
Service Price Transparency
Jan 02, 2026 -
Tustin Lexus responded
Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I received great service from Wyatt and look forward our
next interaction at my 10k appointment
next interaction at my 10k appointment
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by Toby Denton
Service Price Transparency
Other Employees Tagged:
Wyatt
Jan 02, 2026 -
Tustin Lexus responded
Toby, thank you for your kind review; we are happy to pass along your comments to Wyatt here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
Like every service manager prior, Wyatt was exceptional,
transparent and communicative. Great customer engagement and honest; very open about real completition times and priority service vs something less c
transparent and communicative. Great customer engagement and honest; very open about real completition times and priority service vs something less critical. I hope he's compensated accordingly for his professionalism genuine interest in resolving your issues.
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by peterwkane
Service Price Transparency
Other Employees Tagged:
Wyatt
Jan 01, 2026 -
Tustin Lexus responded
Hello, thank you for your kind review; we are happy to pass along your comments to Wyatt here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!
Five stars service, good attitude and very fast as well.
I got my car done for under 2 hours
I got my car done for under 2 hours
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by Joeqiao.luan2013
Service Price Transparency
Jan 02, 2026 -
Tustin Lexus responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Thank you for the excellent customer service experience
Steve Rivera. I appreciate your help during my service appt.
Steve Rivera. I appreciate your help during my service appt.
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by patty
Service Price Transparency
Other Employees Tagged:
Steve Rivera
Jan 01, 2026 -
Tustin Lexus responded
Hello Patty, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.
Courteous, professional service every step of the way.
Wide selection of vehicles very competitively priced.
Wide selection of vehicles very competitively priced.
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by Rcademoch
Dec 30, 2025 -
Tustin Lexus responded
Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
David Tran provided us the best service.
I appreciated all of his work. We are very happy to get this RX350h Luxury.
Lisa Ha
I appreciated all of his work. We are very happy to get this RX350h Luxury.
Lisa Ha
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by Lh92649
Other Employees Tagged:
David Tran
Dec 26, 2025 -
Lh92649 responded
Good seevice
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