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Ray Wood
Ray Wood at Tustin Lexus

Ray Wood

General Manager

Tustin Lexus

45 Auto Center Dr
Tustin, CA 92782

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4.7
230 Reviews
4.7

230 Reviews

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230 Reviews of Ray Wood

February 02, 2026

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Employee Rating

Great service! Thank you so much for service advisor Tony Romero helping my 2024 Lexus RX recall services quickly and great service for my 40000 miles oil change an More

by Lan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Romero service advisor

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January 29, 2026

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Employee Rating

Dealership itself was nice. I liked the coffee machine. I had two mochas when I was there. Everyone was nice More

by sara.gerzon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaime Martinez

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Jan 31, 2026

Tustin Lexus responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 27, 2026

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Employee Rating

My recent service for maintenance was excellent. Jack was my service advisor, and he made every effort to take care of me with such great warmth and care. More

by chinghantai
Recommend Dealer
Yes
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Jan 28, 2026

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Thank you, and have a fantastic day!

January 27, 2026

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Employee Rating

They were very Friendly knowledgeable respectful professional helpful. The whole team stayed with us during the process More

by parvin_nabavi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 30, 2026

Tustin Lexus responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

January 26, 2026

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We had a good experience and we’re happy with our purchase. Salesman Jaime Martinez came through for us. More

by Scott.charles111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaime Martinez

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Jan 28, 2026

Tustin Lexus responded

Hello, we're happy to hear you had such a positive experience with Jaime! Feel free to reach out to us if you need anything. Have a wonderful day.

January 23, 2026

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Employee Rating

Professional and efficient. Provide accurate information on the service needed and the turnaround time. Thanks More

by Priyat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Kincebach

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Jan 24, 2026

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 21, 2026

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Employee Rating

Long wait, good service good coffee and snacks nice tv,nice waiting area, rat droppings not removed. Took me 1 minute to brush of droppings More

by ajit.brar.dvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2026

Tustin Lexus responded

Thank you for your feedback! We're glad you enjoyed our services and amenities. We apologize for the delay and any inconvenience caused by the inconvenience you've described. We'll make sure to address this issue immediately. We appreciate your business and hope to see you again soon! Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We're committed to improving your experience on your next visit.  Tustin Lexus - (714) 368-3210

January 19, 2026

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Employee Rating

I leased a car from Tustin Lexus and had a smooth, professional experience with helpful staff and transparent pricing throughout the process. More

by Payam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 20, 2026

Tustin Lexus responded

Hi Payam, thank you so much for your positive comments about Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

January 16, 2026

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Employee Rating

I Was told I’d be getting a refund but it’s been over 2 months and haven’t heard from anyone. Customer service is really lacking. Sometimes I call and only get “leave a message” and never hear from anyone. More

by nmjackson239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 21, 2026

Tustin Lexus responded

Thank you for bringing this to our attention. We are sorry for the frustration caused by the lack of follow‑up regarding the credit that was discussed. That is certainly not the experience we want for our customers.   At this time, we are unable to locate your information based on the details provided in the review, which has prevented us from reaching out to you directly. We absolutely want to ensure the credit that was offered is properly addressed.   Please contact me directly at your convenience so I can personally assist you and resolve this matter as quickly as possible.   We appreciate you giving us the opportunity to make this right and look forward to speaking with you.   Sincerely,    Carl Tetiva Service Director - Tustin Lexus ctetiva@group1auto.com (714) 368-3250

January 16, 2026

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Employee Rating

Very friendly service advisor. Alex took care of my two issues very quickly while I was waiting there. More

by kal_shah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2026

Tustin Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

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