Ray Wood | Page 20

I was very happy with my car’s service at Tustin Lexus! Fast, friendly, and reasonable prices. Fast, friendly, and reasonable prices. More

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The reason I keep coming back to Tustin Lexus because they have great service writers and great mechanics. Thank you. they have great service writers and great mechanics. Thank you. More

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The dealership was clean and waiting room had enough seating. All the service guys were very nice, the technicians were very polite and if you needed help, everyone would try and help you. The staff was seating. All the service guys were very nice, the technicians were very polite and if you needed help, everyone would try and help you. The staff was friendly and greeted everyone with a smile. More

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That good dealer in Tustin lexus so nice and clean Have a lot of brand new car a lot of brand new car More

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Tustin Lexus is like family! The last 22 years we have gone only to them for their Sales & Service. Everyone is always helpful, willing to listen to your needs. They make all as The last 22 years we have gone only to them for their Sales & Service. Everyone is always helpful, willing to listen to your needs. They make all aspects of car ownership a pleasure, no complaints. More

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Eddie was very professional listening to my concern and getting my car quickly and professionally done and he was very helpful getting my car quickly and professionally done and he was very helpful More

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We really enjoyed working with Savannah Ruelas. She was responsive, professional, and got us into the vehicle we wanted. We visited and spoke to many different dealerships and reps however no one w She was responsive, professional, and got us into the vehicle we wanted. We visited and spoke to many different dealerships and reps however no one was as efficient as she was. Overall experience at Tustin Lexus was a positive one. Our tech was super knowledgeable and kind too. More

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Thay sold me a Bad car It has a lot of problems, including an interior with pet hair and broken handles, and the second day after I bought it, a check engine sign appeared. including an interior with pet hair and broken handles, and the second day after I bought it, a check engine sign appeared. More

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I came in for a 3:00 PM check engine light scan. I left two hours later without service, without a loaner, and without any explanation whatsoever. Let’s walk through what happened: 3:00 PM – I I left two hours later without service, without a loaner, and without any explanation whatsoever. Let’s walk through what happened: 3:00 PM – I arrive on time for my scheduled appointment. I’m told, “just a minute.” I wait outside on a bench so uncomfortable it felt like a test of pain tolerance. No one checks in. No updates. No service. 4:00 PM – Another customer arrives, without an appointment. He’s immediately greeted by Derek Kincebach, who had texted me earlier but never actually helped me. That customer is given a loaner and taken care of immediately. 5:00 PM – I’m finally acknowledged by Antonio Romero, who casually informs me they’ll need to keep the car over the weekend and… no loaners are available. So to recap: ✅ I drove from South Orange County ✅ I showed up on time ✅ I waited two full hours ✅ I missed a work commitment I planned my day around ❌ I got no service ❌ I got no loaner ❌ I got no apology ✅ The guy who walked in an hour after me, with no appointment, got the last loaner and left happy The message I received? My time didn’t matter. My loyalty didn’t matter. My business didn’t matter. All this for a simple scan. Not a major repair, not a rebuild, just a diagnostic check. One that could’ve taken 5 minutes with a scanner. Instead, I got ghosted by one advisor, brushed off by another, and completely disregarded by a team that seemed more ready to clock out than offer help. I’ve been coming to Tustin Lexus for years because their service team used to be worth the drive. This time? It was insulting. If this is what “luxury service” looks like now, I recommend anyone considering Tustin Lexus to reevaluate who’s actually earning your loyalty. More

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Very customer focused, and always trying to please the customer. Didn't ever had to wait. customer. Didn't ever had to wait. More

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