I Was told I’d be getting a refund but it’s been over 2
months and haven’t heard from anyone. Customer service is really lacking. Sometimes I call and only get “leave a message” and never hear from anyone.
months and haven’t heard from anyone. Customer service is really lacking. Sometimes I call and only get “leave a message” and never hear from anyone. I guess you buy a car and they forget about you
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by nmjackson239
Service Price Transparency
Jan 21, 2026 -
Tustin Lexus responded
Thank you for bringing this to our attention. We are sorry for the frustration caused by the lack of follow‑up regarding the credit that was discussed. That is certainly not the experience we want for our customers.
At this time, we are unable to locate your information based on the details provided in the review, which has prevented us from reaching out to you directly. We absolutely want to ensure the credit that was offered is properly addressed.
Please contact me directly at your convenience so I can personally assist you and resolve this matter as quickly as possible.
We appreciate you giving us the opportunity to make this right and look forward to speaking with you.
Sincerely,
Carl Tetiva
Service Director - Tustin Lexus
ctetiva@group1auto.com
(714) 368-3250
Very friendly service advisor.
Alex took care of my two issues very quickly while I was waiting there.
Alex took care of my two issues very quickly while I was waiting there.
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by kal_shah
Service Price Transparency
Jan 16, 2026 -
Tustin Lexus responded
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Fast, quick service!
No up purchases… bummer no shuttle… just Uber! Car was clean and ready to go!
No up purchases… bummer no shuttle… just Uber! Car was clean and ready to go!
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by Sissy O
Service Price Transparency
Other Employees Tagged:
Derek- very attentive
Jan 16, 2026 -
Tustin Lexus responded
Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It was great service and all team members always help us
wonderful customer service.
We knows everyone works hard and ready to help so we can give them 5 stars!🙂
wonderful customer service.
We knows everyone works hard and ready to help so we can give them 5 stars!🙂
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by amidhati
Service Price Transparency
Other Employees Tagged:
Antonio
Jan 12, 2026 -
Tustin Lexus responded
Amidhati, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
I had an excellent experience with this Lexus dealership
from start to finish. The staff was professional, knowledgeable, and respectful of my time — something that’s rare in car dealerships these days.
from start to finish. The staff was professional, knowledgeable, and respectful of my time — something that’s rare in car dealerships these days.
There was zero pressure, clear communication, and full transparency throughout the process. Every question I had was answered honestly, and the team made sure I understood all my options without pushing unnecessary add-ons.
The dealership itself was clean, well-organized, and welcoming. From sales to finance, everything felt smooth and efficient. I left feeling confident about my purchase and genuinely satisfied with how I was treated as a customer.
If you’re looking for a Lexus dealership that values professionalism, trust, and customer experience, this is the place to go. Highly recommended.
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by payamhadi
Jan 06, 2026 -
Tustin Lexus responded
Hi, thank you for taking the time to leave a review for us at Tustin Lexus. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great service, esp from Derrick , even arranged the Uber
ride for me.back &
Forth. Much apprreciated.
ride for me.back &
Forth. Much apprreciated.
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by Dr Ron
Service Price Transparency
Other Employees Tagged:
Derrick, my service adviser
Jan 06, 2026 -
Tustin Lexus responded
Hello, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Brett was very helpful, knowledgeable, patient,
professional, polite and thoughtful. He was able to explain and provide us with the useful information about different/model of cars so we could mak
professional, polite and thoughtful. He was able to explain and provide us with the useful information about different/model of cars so we could make the best decision. We have the great experience of buying the car at Tustin Lexus because of Brett and the employees there were great and the process of buying our car went smoothly and fast. Thank you Brett and all the staff involved.
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by christine_um
Other Employees Tagged:
Brett
Jan 05, 2026 -
Tustin Lexus responded
Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service is always friendly, the service advisor Rick
Massucci it was friendly and helpful and explained what my car needed. I was very satisfied with the service.
Thank you
Massucci it was friendly and helpful and explained what my car needed. I was very satisfied with the service.
Thank you
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by escalerajesus_67
Service Price Transparency
Jan 02, 2026 -
Tustin Lexus responded
Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I received great service from Wyatt and look forward our
next interaction at my 10k appointment
next interaction at my 10k appointment
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by Toby Denton
Service Price Transparency
Other Employees Tagged:
Wyatt
Jan 02, 2026 -
Tustin Lexus responded
Toby, thank you for your kind review; we are happy to pass along your comments to Wyatt here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
Five stars service, good attitude and very fast as well.
I got my car done for under 2 hours
I got my car done for under 2 hours
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by Joeqiao.luan2013
Service Price Transparency
Jan 02, 2026 -
Tustin Lexus responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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