Ray Wood | Page 7

Jack Dayeh was very friendly and extremely helpful during my visit to service the 2023 RX. Highly recommended! my visit to service the 2023 RX. Highly recommended! More

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Denny and Chad advise me very well, very enthusiastic with customers, I am very happy and satisfied with them, I will introduce my friends to come here to buy a car with customers, I am very happy and satisfied with them, I will introduce my friends to come here to buy a car More

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I thought everyone was very pleasant and welcoming,and eager to helping us in every way ,no pressure, we felt calm it was like being around friends eager to helping us in every way ,no pressure, we felt calm it was like being around friends More

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Nice and modern showroom with a lot of choices on car models. Snacks and coffee in the waiting area. models. Snacks and coffee in the waiting area. More

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Even though it was busy our oil change was done in about 2 hours of waiting:) 2 hours of waiting:) More

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Johnathan was great. The whole experience was great. Johnathon was very professional and knowledgeable. He really took the time to help anyway he could. He spent extra ti The whole experience was great. Johnathon was very professional and knowledgeable. He really took the time to help anyway he could. He spent extra time with us to help set up the Lexus app and walked us through every detail until we fully understood everything. Thank you Johnathan for making this experience a good one. More

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Thank you for your great Service , I would like to express my sincere thanks to Mrs Tatiana for her dedicated service throughout my car-buying process. She were very friendly, honest, and always willi express my sincere thanks to Mrs Tatiana for her dedicated service throughout my car-buying process. She were very friendly, honest, and always willing to help. I truly appreciate the way you explained everything clearly, which made me feel confident in my decision. I am very satisfied with my new car as well as the support you provided. I will definitely recommend you and the dealership to my friends and family. Thank you very much! More

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We had a blowout on a tire that had only 3000 miles on it. Joseph took very good care of us. He called our Modesto dealership and got the invoice to contact Bridgestone. He was very professional and treat it. Joseph took very good care of us. He called our Modesto dealership and got the invoice to contact Bridgestone. He was very professional and treated us with courtesy as we were anxious to get back on the road. We appreciated him greatly! More

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Car drives well still after 10K miles and regular service. Service advisor Derek K. and Steve R. have also been great and helpful. Service experience overall was extremely poor however, with it tak service. Service advisor Derek K. and Steve R. have also been great and helpful. Service experience overall was extremely poor however, with it taking around 4 hours of phone calls and 5 months of waiting to get a key replacement under warranty due to the service and parts members as Tustin Lexus not reaching out to me to follow up on these issues. My first appointment to replace the key, the parts department was not informed that they had to order parts even though I was told an invoice had already been sent from corporate, so I went home empty handed. It took me telling them to directly contact the service manager who I had to reference by name to get them to actually order the keys. At the end of the day it felt like the level of service provided by a luxury brand was not up to my expectations. More

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Great customer service with very nice people. The place is clean and well maintained. Excellent! The place is clean and well maintained. Excellent! More

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