Raymond Brown | Page 4

Sevi so helpful to me. Thanks for everything. I have best expreince. Time for drive my accord!! Thanks for everything. I have best expreince. Time for drive my accord!! More

by barisdigicim Verified Customer Verified Customer

Report | Print

Perfect buying experience. Tom and Ray made the experience non stressful. Very nice/clean dealership Tom and Ray made the experience non stressful. Very nice/clean dealership More

by MAPMARCP Verified Customer Verified Customer

Report | Print

Great staff! Always pleasant and accommodating. Johnny Lee is great! He helped us purchase 2 cars. Always pleasant and accommodating. Johnny Lee is great! He helped us purchase 2 cars. More

by michael.schineis01 Verified Customer Verified Customer

Report | Print

Ray brown and his staff sure make this dealership one of the best around. Pleasure to do business with them the best around. Pleasure to do business with them More

by apdroid Verified Customer Verified Customer

Report | Print

Excellent service as usual. All issues were resolved. I was able to get a loaner, which allowed me to continue working while my vehicle was being serviced. All issues were resolved. I was able to get a loaner, which allowed me to continue working while my vehicle was being serviced. More

by obrown9821 Verified Customer Verified Customer

Report | Print

Windshield was cracked by a pebble on highway. When I bought my car, Rivera Honda had an incentive program. My insurance did not have glass in stock. Rivera Honda fixed my window and drove the car When I bought my car, Rivera Honda had an incentive program. My insurance did not have glass in stock. Rivera Honda fixed my window and drove the car to me. I am close to two hours away. That’s concierge service. I buy all my cars from Rivera either Toyota’s or Honda’s. Both dealerships know what relationships mean and treat their customers like family. Please give them a shot, you won’t regret it!!!!! More

Report | Print

I have honestly tried to refrain from writing a review about my experience with this dealership. When they say do you want to good or bad first, I’ll start off with the good. They allowed me to start the about my experience with this dealership. When they say do you want to good or bad first, I’ll start off with the good. They allowed me to start the purchasing process for my vehicle over the phone. My sales guy was great. And Raymond Brown was a great person to handle my problems. But here comes the bad: The car was sold to me with a HUGE warp in the door, that I unfortunately did not see when I drove it off the lot. The reason I didn’t see it is because it was dark, and the lighting did not highlight the warp. When I contacted the dealership, the next day saying there was something wrong with my vehicle and I didn’t do it, they told me I could pay to get it fixed. THANK GOD they posted that vehicle with the warp in it so I could prove they sold it to me that way. PS I didn’t see the warp in the photos myself until I had to prove I didn’t do it. I also had to essentially contact them to get my vehicle back when it was done, instead of them contacting me. I will say the plus is they did come pick up my car and loan me another. Very nice. The icing: the warranty. I paid an astronomical price for my warranty through the dealership, thus with learning that and having buyer’s remorse I wanted to cancel it. The canceling process was horrible: I called 2 days later and emailed time and time again to work on getting cancelled without hearing back. I was told Nicholas was busy when I called, but he told me he was out sick. Which one was it? With that being said, we finally got the ball rolling for it to be done incorrectly. My paperwork was sent over to the warranty company with no dates or signatures, so they didn’t start the cancellation process. Thank gosh the warranty company had it on file that I called about cancellation prior so instead of prorating my refund they gave me 100% back. But this took over some weeks, due to the dealership. I had to do their work for them. Next they finally get the money. My warranty in total is $5,246. But they only sent BOA $4,400. Where is the other portion I called that warranty company, and they said the second warranty was cancelled. Where is the money and why was it not sent? It’s so sad because I remember the day I went in I was sooo happy and left happy. Now here I am, just sad and disappointed. I didn’t want to have to write this review, but this is the most unreasonable customer service for someone who just wants things done correctly. I sent two emails just this week, which weren’t given a response, thus, the reason for my review. I am pretty patient, but this is JUST NOT RIGHT! O and technically I never got my money back for the ferry you guys say you give! :) More

Report | Print

Very pleasant experience. Johnny Lee was my salesman. He was courteous, knowledgeable and trustworthy. He made the deal stress free. Johnny Lee was my salesman. He was courteous, knowledgeable and trustworthy. He made the deal stress free. More

by bentaddeo56 Verified Customer Verified Customer

Report | Print

Excellent customer service. Everything was very clean. Salesperson Nick, Kevin & Cavene and were outstanding. Referred by Sean Dietz. Everything was very clean. Salesperson Nick, Kevin & Cavene and were outstanding. Referred by Sean Dietz. More

Report | Print

I desperately needed a new car. I went into this dealership and was never treated like a customer. I was treated as a person. I never once felt it was about making a sale. They list I went into this dealership and was never treated like a customer. I was treated as a person. I never once felt it was about making a sale. They listened and helped me to get what I asked for and needed. Never pressured or felt uncomfortable. Sales Specialist, David Barber is an amazing and understanding employee. He listened to my situation and got me a vehicle. I’m so happy I decided to walk into this dealer ship. I would highly recommend it to anyone who needs vehicle. From now on, this is the only dealership I will ever deal with. More

Report | Print