The staff is very friendly, courteous and caring about
their customers. They go out of the way to make sure that you’re comfortable and pleased with whatever your needs are.💯
their customers. They go out of the way to make sure that you’re comfortable and pleased with whatever your needs are.💯
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by Camdod68
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2024 -
Jim Ellis Toyota of McDonough responded
Thank you for your kind words! We're thrilled to hear that our staff provided you with such friendly, courteous, and caring service. Ensuring our customers feel comfortable and satisfied with their experience is our top priority, and we're glad we could meet your needs. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Oscar was great very informative.
However Toyota sent me the wrong rim and it was installed on my car. They reordered the rim and the same thing happed the wrong rim. To make a long s
However Toyota sent me the wrong rim and it was installed on my car. They reordered the rim and the same thing happed the wrong rim. To make a long story short I had to come 6 times to get my car fixed. I was compensated for my time. I even had to pay for two wheel alignments which I feel was not fair. I spent over 2500 and had to come 6 times to fix the problem.
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by Tsam
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2024 -
Jim Ellis Toyota of McDonough responded
Thank you for sharing your feedback with us. We're glad to hear that Oscar provided great service and we apologize for the inconvenience you experienced with the wrong rim. Our Service Manager, Jimmy Hernandez, is here to help address any further concerns you may have. Please feel free to reach out to him via email at jimmyh@jimellis.com. We appreciate your understanding and look forward to resolving this matter for you.
I am well pleased with the work done on my car.
The employees were quite professional and respectful. Thanks much
The employees were quite professional and respectful. Thanks much
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by Quita.dall
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2024 -
Jim Ellis Toyota of McDonough responded
Thank you for your review! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota of McDonough! Please let us know if there is ever anything else we can do for you! Safe travels!
Fast, available and friendly.
My favorite dealer for long time too.
Thank you so much for making my life easier👍
My favorite dealer for long time too.
Thank you so much for making my life easier👍
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by matthew74
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2024 -
Jim Ellis Toyota of McDonough responded
Thank you for your kind words! We're thrilled to hear that you had a fast, available, and friendly experience here at Jim Ellis Toyota. Making our customers' lives easier is what we strive for, and we're delighted to have been your favorite dealer for a long time. If you ever need anything else or have further feedback, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future!
I would recommend anyone to come to Jim Ellis Toyota of
McDonough to get any work done.
McDonough to get any work done.
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by That Porter Guy
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2024 -
Jim Ellis Toyota of McDonough responded
We truly appreciate your recommendation! At Jim Ellis Toyota of McDonough, providing top-notch service is our priority, and we're delighted to hear that you're satisfied with the work done. If you ever need anything else or have friends and family looking for a reliable service center, please don't hesitate to send them our way. We're here to help!
I cannot remember the service rep that put me in touch
with Mr. John, but he rocked!!! Mr. John did exactly what he said he would do and gave my issue to Mr. Raymond Persuad and even though my tow (Ant's
with Mr. John, but he rocked!!! Mr. John did exactly what he said he would do and gave my issue to Mr. Raymond Persuad and even though my tow (Ant's Towing) was the worst and had me almost 2 hrs late Jim Ellis, Mr. John, and Mr. Raymond all got me to work on time!!! Thank you all from the very bottom of my heart!!!
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by cayzmc
Verified Customer
Verified Customer
Service Price Transparency
May 09, 2024 -
Jim Ellis Toyota of McDonough responded
We're thrilled to hear about your positive experience with our team at Jim Ellis Toyota, especially with John and Raymond! Providing reliable and efficient service, even in challenging situations, is what we strive for. Thank you for recognizing their efforts, and we're glad we could get you back on the road and to work on time. If you ever need anything else, please don't hesitate to reach out. We're here to help!
Excellent service department.
Great prices and customer service. I will continue to use them to service my car.
Great prices and customer service. I will continue to use them to service my car.
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by KarenRJohnson91
Verified Customer
Verified Customer
Service Price Transparency
May 09, 2024 -
Jim Ellis Toyota of McDonough responded
We're thrilled to hear about your excellent experience with our service department here at Jim Ellis Toyota! Providing great prices and customer service is what we aim for, and we're grateful for your loyalty and trust in us to service your car. Thank you for your kind words, and we look forward to continuing to serve you in the future. If you ever need anything else, please don't hesitate to reach out. We're here to help!
Great customer service.
Timely and complete job. Job was complete ahead of expected and I was kept informed of the progress.
Timely and complete job. Job was complete ahead of expected and I was kept informed of the progress.
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by Newkar2002
Verified Customer
Verified Customer
Service Price Transparency
May 09, 2024 -
Jim Ellis Toyota of McDonough responded
We're delighted to hear about your great experience with our customer service! Providing timely and complete service is what we aim for, and we're glad to hear that your job was completed ahead of schedule and that you were kept informed of the progress. After all, we always want you to Expect the Best! Thank you for choosing us for your automotive needs, and if you ever need anything else, please don't hesitate to reach out. We're here to help!
Have done business with this dealership for the past 8
years, purchasing four or five vehicles, Fair trade ins, good service, reliable product. These folks make it - so one wants to come back. Thank you,
years, purchasing four or five vehicles, Fair trade ins, good service, reliable product. These folks make it - so one wants to come back. Thank you, lee
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by Liftmantrainer
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2024 -
Jim Ellis Toyota of McDonough responded
We truly appreciate your loyalty and trust in Jim Ellis Toyota over the past 8 years! Thank you for your continued business and for choosing us for multiple vehicle purchases. Providing fair trade-ins, good service, and reliable products is what we aim for, and we're glad to hear that you've had positive experiences with us. We're honored to have earned your repeat business, and we look forward to serving you for many more years to come. Thank you for your kind words!
Awesome service, great facility.
Love the bar set up. Very kind people, cheaper than other places for the same service.
Love the bar set up. Very kind people, cheaper than other places for the same service.
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by Tiffanycurran1
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2024 -
Jim Ellis Toyota of McDonough responded
We're thrilled to hear about your awesome service experience at Jim Ellis Toyota! Providing great facilities and amenities, like our bar setup, is part of our commitment to creating a welcoming environment for our customers. We're glad you found our team to be kind and our services competitively priced. Thank you for your kind words, and we look forward to serving you again in the future!