Raymond Persaud | Page 97

Pitiful Service Department I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to now, we have had to take my 2018 4Runner in for the same problem 6 times. It all started when the tire pressure sensor light came on. My mechanic husband checks the pressure and one tire was low but the other tires were at 40 psi. The door panel clearly states 35 psi. When I asked the service manager why they overfill the tires with Nitrogen, I was told to accommodate for temperature changes. I could've sworn nitrogen was supposed to be more stable than air, thus not fluctuating as much as air, especially in August. As it turned out, I had a nail in my tire. They took 4 HOURS to patch the tire and put it back on. That is with a 7 AM appointment by the way. As I get on down the road, I notice that at around 60-64 MPH, my steering wheel begins to shake. After several attempts to reach a service manager with no response, I finally made another appointment. The problem still wasn't fixed. After several more attempts, I finally reached Julio who had me bring the car in and rode along for a test drive to see what the problem was. That was fine and dandy. They did a road force balance on the tire that was patched and the problem was solved! Until a week later when the tire pressure light came back on. I made yet another appointment, dropped the vehicle off. When I returned, I was told that there was yet another nail in the same tire as before. They would patch it and order a new tire under the Road Hazard coverage we purchased. So I had to bring it back again. The new tire is on. At this point I was told that the truck would need an alignment and until I had an alignment it would shake in the steering wheel. Bull. I continue to have vibration in the steering wheel despite 6 visits to the dealer, two in which I dropped the truck off and left in a loaner car, and a new tire. The service department is a scam and simply wants to sell services that aren't needed. My truck does not in fact need an alignment but rather it needs to be properly balanced. They consistently overfill the tires which causes accelerated tread wear so you'll purchased overpriced tires from them. During one of my many waits at Jim Ellis Mcdonough, we overheard another service manager assistant trying to scam another young lady out of an $800 service plus new tires. She was about to go for it but my husband spoke up and she ended up saving a lot of money. I will NOT be taking my vehicle back to Jim Ellis McDonough as we plan to take it to another dealership with better customer service. I will add that the service manager assistants were decent to work with but their service department makes their jobs difficult as they have to put up with frustrated customers like us. It'd probably help if the service techs actually stayed in the back and did some work instead of coming up to the customer lounge emptying the snack basket and taking bottles of water. More

by jridgeway116@gmail.com Verified Customer Verified Customer

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The Jim Ellis crew is awesome!! This dealership is the best ! I highly recommend them. The people here are awesome! They are like one big family. All I have to say is GO TEAM JIM ELL This dealership is the best ! I highly recommend them. The people here are awesome! They are like one big family. All I have to say is GO TEAM JIM ELLIS!!!!! More

by cambronamanda Verified Customer Verified Customer

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STAFF IN SERVICE DEPT BEST SERVICE DEPT....BAR NONE. REID MILLIKAN SHOULD EITHER BE PROMOTED OR GIVEN A RAISE. HE'S KIND AND FUNNY, AND ALWAYS EXPLAINS AND SHOWS ME THING BEST SERVICE DEPT....BAR NONE. REID MILLIKAN SHOULD EITHER BE PROMOTED OR GIVEN A RAISE. HE'S KIND AND FUNNY, AND ALWAYS EXPLAINS AND SHOWS ME THINGS ABOUT MY CAR THAT I DON'T UNDERSTAND. ALWAYS PATIENT. HE NEVER WASTE YOUR TIME. IF IT TAKES A COUPLE OF MINUTES AND HE CAN FIX IT HE DOES. MOST IMPORTANT HE LISTENS TO ME. HEARS ME OUT COMPLETELY EVEN IF I'M NOT FAMILIAR WITH THE TERMINOLOGY. More

by mmajone1 Verified Customer Verified Customer

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Awesome service The best Toyota I’ve ever been to! Everyone was friendly and professional. The service was fast and the waiting room was clean and comfortable The best Toyota I’ve ever been to! Everyone was friendly and professional. The service was fast and the waiting room was clean and comfortable More

by kitarajackson Verified Customer Verified Customer

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Awesome Friendly courteous helpful, my service technician listened to my needs and concerns and was easy to talk to. Explained in detail the services that wou Friendly courteous helpful, my service technician listened to my needs and concerns and was easy to talk to. Explained in detail the services that would be rendered More

by PATRICIAPULLUM50 Verified Customer Verified Customer

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EXCELLENT service and customer service! The service staff and management staff TOP OF THE LINE. Also, thankful to get my car washed Thank you again service and customer service! The service staff and management staff TOP OF THE LINE. Also, thankful to get my car washed Thank you again More

by linda.m.singletary Verified Customer Verified Customer

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Needed new tire Good experience with service center. Friendly service workers, the process was quick and the price was fair. Will return in the future for my car need Good experience with service center. Friendly service workers, the process was quick and the price was fair. Will return in the future for my car needs. More

by jforsyt2 Verified Customer Verified Customer

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Service and recall were handled in a timely manner. Everyone was professional during my time. Orginally wanted oil change and tire rotation. Notified of r and recall were handled in a timely manner. Everyone was professional during my time. Orginally wanted oil change and tire rotation. Notified of recall on the radar system. More

by steve.dyar Verified Customer Verified Customer

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I would recommend if appropriate staffing is in place. They were short staffed so the wait was longer and I was offered discount for wait. However, I had to wait an additional 20 minutes because my tires w They were short staffed so the wait was longer and I was offered discount for wait. However, I had to wait an additional 20 minutes because my tires were rotated the wrong way and my car was making a loud noise I turned car around and they determined the mistake made. All of my other experiences went well ! More

by wldurant Verified Customer Verified Customer

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Oil change My service tech was amazing and very friendly fast and caring. I was in and out without a long wait. Refreshments were available and seating area was My service tech was amazing and very friendly fast and caring. I was in and out without a long wait. Refreshments were available and seating area was clean and cozy. More

by TRAYCEWALTERS16 Verified Customer Verified Customer

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