Raymond Walford | Page 9

great customer service I am a first time car buyer, Raymond worked based on what I wanted and my range... unlike some dealers. Quick response and good deal... also , great c I am a first time car buyer, Raymond worked based on what I wanted and my range... unlike some dealers. Quick response and good deal... also , great customer service More

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Great Customer Service I was in the market for a new car after my car suddenly broke down on me. With time of the essence, Raymond jumped into action and found me the perfec I was in the market for a new car after my car suddenly broke down on me. With time of the essence, Raymond jumped into action and found me the perfect Jeep that fit within my budget and needs. The transaction was easy, fast, and most importantly, stress free! Raymond was responsive and patient; he took the time out to listen to exactly what I wanted in a vehicle, and he delivered! More

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Trade In Purchase This was my second purchase. Upgraded from a Jeep Cherokee to a Grand Cherokee. Couldn't be happier with my purchase. Raymond is very knowledgeable This was my second purchase. Upgraded from a Jeep Cherokee to a Grand Cherokee. Couldn't be happier with my purchase. Raymond is very knowledgeable, helpful and most of all honest. Donna was wonderful to work with. More

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Wrangler!!!! If "Customer Service" could be a car, then Raymond's customer service skill set would be a Metallic Silver Sports Unlimited Wrangler! WHY? BECAUSE Met If "Customer Service" could be a car, then Raymond's customer service skill set would be a Metallic Silver Sports Unlimited Wrangler! WHY? BECAUSE Metallic is well-polished and Mr. Raymond was EVERY BIT of that! Very knowledgeable in every car on the lot. Sports, because of his ability to be quick and efficient when dealing with his customers. My process was very SMOOTH. Unlimited, because his unlimited amount of patience and infectious energy he provided while during business with him. Raymond performs as if this place is not a job, which allowed me to witness his outstanding compassion for his customers, the company, and sending people home happy. Thanks Raymond for helping me get my DREAM CAR!!!!!!! More

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Excellent Customer Service From Beginning to End I was having trouble with my car ((I'll just say it was a GM vehicle) and I had spent about 3 weeks trying to find a replacement. I had tried without I was having trouble with my car ((I'll just say it was a GM vehicle) and I had spent about 3 weeks trying to find a replacement. I had tried without any luck to work with my prior dealer, but they seemed to be too busy to return my calls. I was not really in the market for an SUV at the time but I happened to see a commercial about a Jeep Compass. Upon further research I really liked the size and the upgraded interior options. I went over to Ourisman Dodge Jeep Ram in Bowie and met with Raymond Walford. He showed me a fantastic brand new 2017 model. I was looking for a 2018, but Raymond reminded me that the 2017 was packed with extra financing incentives and it had almost all of the available upgraded options included at a great price. It was a color I liked and was totally new only 20 miles on it. I had somewhat of a large balance owed on my trade and was worried I would not get a high enough offer to make it worth, it, but the Sales/ Finance team, Monty Harika and Mr. Park made it work, so that I was able to completely pay off my old car and get a brand new one with only a slight increase in my monthly payment. I was very happy with my purchase experience here, there were no high pressure sales tactics. I met with Raymond on a Wednesday evening and by Saturday, I came back to take a 2nd look at the Compass. Raymond went through the entire process with and made sure I understood all the features of the vehicle and explained the purchase process to me in detail. I was very appreciative that Raymond and the other team members I worked with took the time to explain and be patient with me as I deliberated such a large purchase. I am very satisfied with the customer service I received here and would certainly recommend this dealership to someone looking for a new vehicle. More

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Superb Service! They were professional and very helpful with everything I needed to buy a car. I would recommend anyone that is looking for a car to come to this dea They were professional and very helpful with everything I needed to buy a car. I would recommend anyone that is looking for a car to come to this dealership. They will help you get what you need quick , fast, and get you going with your new car! Kris More

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Good experience I was drawn to Ourisman because of a TV ad. I needed to lease a mini van for my organization. Raymond, Monty and Carlos were very helpful and worked I was drawn to Ourisman because of a TV ad. I needed to lease a mini van for my organization. Raymond, Monty and Carlos were very helpful and worked with me on a payment plan. I appreciated their professionalism and friendly manner. I would go back to buy or lease another car in the future. Patrice More

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Bad Day Turned Awesome I woke up today feeling crappy, but when I came to the Bowie Chyrsyler Jeep Dodge Ram Ourisman dealership it turned my day completely around! It start I woke up today feeling crappy, but when I came to the Bowie Chyrsyler Jeep Dodge Ram Ourisman dealership it turned my day completely around! It started with me looking for a particular car online, I called the dealership and spoke with Raymond. Raymond assured me that even if they did not have what I wanted they would get it! Upon my arrival i met Raymond right at the door, and I was greeted with a smile by all staff. I didn’t even feel obligated feeling that I had to buy anything. Then comes my trade in. A deal breaker for me was that my trade in had to be paid off in order for me to purchase anything no if ands it buts; A MUST! So here comes Mr. Lew with pen and paper, in my mind I knew he wasn’t gonna pay off my car. Within 20 minutes I got my quote back. It was over what I owed! . Lew was more generous than I have ever experienced in the financial team when it comes to trade in’s. Then came the actual purchase. The vehicle I fell in love with was a bit higher that what I was approved for by my credit union. My husband and I was not trying to pay the sticker price off course. So Raymond and Monty worked together and in all I saved over 5,000! I was very surprised to see what they were willing to give me the vehicle for! My husband and I made a deal right then and there! Then I met the lovely Ms. Donna in finance, she was a breathe of fresh air with her customer service! She was so kind and was on the money when it came to getting my finances in order. She knew what she was doing and was so knowledgeable. Overall my experience here was phenomenal. The entire staff was was so professional and pleasant. I would only consider coming back to this location even though it’s almost a hour drive from me and even though I have a dodge dealership only 10 minutes frome me. Come on down and get your deal today you won’t be disappointed! More

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Great Ram buying experience Raymond, Monty and Carlos are a tremendous team. Very knowledgeable and easy going. Raymond is simply awesome, and so down to earth, it felt like buyi Raymond, Monty and Carlos are a tremendous team. Very knowledgeable and easy going. Raymond is simply awesome, and so down to earth, it felt like buying from a life long friend. More

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Outstanding Service Each and everyone of the employees were courteous, friendly and went out of their way to help! Thanks go out to all who helped make the deal such a pl Each and everyone of the employees were courteous, friendly and went out of their way to help! Thanks go out to all who helped make the deal such a pleasant experience! More

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