Service was great, however I had to get a shuttle home due to my tires having to be ordered. The shuttle driver feel asleep MANYYY times behind the wheel. There are 4 speed bumps by my house and he fell asleep and myself, him and everything in the trunk flew up he said sorry he didn’t see it however his eyes were closed. After returning from my vacation I used the shuttle hoping it would be a different driver but it wasn’t. He still fell asleep behind the wheel even on the highway he was drifting to the side near the ridges. The service inside was great they are very helpful however I do believe a new shuttle driver is needed.
Everyone was polite, professional & knowledgeable concerning my needs. The work was completed quickly and a ride was provided for me return home. I have been to other dealer from DC to Bmore but like Thompson the best. Aaron in parts was exceptionally helpful. All my Jeep business will go to Thompson.
My husband brought our Jeep in for a simple oil change that took 2 1/2 hours for them to complete, not only that, they decided to hook up and test my tail lights for which I had a separate appointment the following Friday, they didn’t let my husband know they were doing that and he’s wondering why he was waiting even longer, we were late getting on the road for our vacation. Ridiculous inconvenience every time we come in.