Rebecca Gorski | Page 2

LaPorte Ford responded

Thank you for your feedback. We are sorry to hear that your experience did not fully meet your expectations. Because you were located a significant distance from our dealership, our team made every effort to accommodate your needs through phone, email, and remote communication to make the process as convenient as possible. We understand that purchasing a vehicle from afar can present unique challenges, and we worked to provide accurate information, timely updates, and flexible options throughout the process. While we're disappointed that we did not earn a higher rating, we appreciate the opportunity to serve you and value your feedback as we continue to improve our customer experience. We wish you the best and thank you for your business.

LaPorte Ford responded

It’s great to hear our team took good care of you and got your Lincoln Corsair in promptly. We’re glad our nearby location added convenience to your visit. Please let us know if there’s anything else we can do.

LaPorte Ford responded

It’s wonderful to hear our team’s communication and service continue to impress you. Thank you for trusting us with your Ford Bronco Sport. Your five-star rating means a lot to us.

LaPorte Ford responded

We’re grateful you chose us for your first Ford Escape service. It’s wonderful to hear the pickup and delivery option made everything easier. We look forward to assisting you with your next maintenance.

LaPorte Ford responded

We’re pleased our team was helpful and that our free pickup and drop-off made servicing your Ford Escape convenient. Thanks for choosing Ford for your service needs and we look forward to assisting you again.

LaPorte Ford responded

We appreciate your feedback on the Chevrolet Equinox service. Rebecca and our team are glad the process was friendly, informative, and easy.

LaPorte Ford responded

It was our pleasure to get your Ford Edge back on the road so quickly, even close to closing time. Rebecca appreciates you noticing the extra effort from our service team. Feel free to reach out for any future needs.

LaPorte Ford responded

Rebecca and our service team appreciate you noting the timely pickup and drop-off of your Ford Edge. Thank you for the 5-star rating and for choosing us for your service.

LaPorte Ford responded

Thanks for the five-star rating and for highlighting our pickup service and update texts. We’re glad the process for your Ford Explorer service went smoothly. Rebecca and our team appreciate you sharing your experience.

LaPorte Ford responded

Thank you for sharing your feedback. We’re glad Rebecca answered all your questions and that our technician efficiently replaced the requested components on your Ford C-Max Hybrid. We appreciate your trust and look forward to assisting you again.