Rebecca Lassiter

The quoted costs for repairs are just ridiculous - they also performed two recall services. Two week later the recall repair for the pillar applique blew off on the highway- I brought it back in and they also performed two recall services. Two week later the recall repair for the pillar applique blew off on the highway- I brought it back in and they stated that "they had to order the parts". Been over a month now and nothing. I find it hard to believe that Ford doesn't have the part in their network. Also, they were supposed to *replace* the pillar part (known issue with Explorers), they merely lifted it and put the original back on as evidenced by the dry rotted tape that was left under where the part used to be the vehicle. The two pillars were fine 7+ years and they touched it and now I am driving around with one finish piece missing and nothing in the way of resolution. Gee, thanks More

by Franco C Verified Customer Verified Customer

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Rude and disrespectful people in service department. Will not go back there again. I will drive out of my way to go to another Ford dealership. Will not go back there again. I will drive out of my way to go to another Ford dealership. More

by sdevine624 Verified Customer Verified Customer

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My alternator was in need of replacement. It was under warranty from an alternative source another parts supplier other than Ford. They arranged to have the part taken care of. However, the l It was under warranty from an alternative source another parts supplier other than Ford. They arranged to have the part taken care of. However, the labor charges for installation were astronomically costly.! I understand the need to make the living and run a business however $550 for labor only is absolutely ridiculous! That’s why neighborhood mechanics are my choice! More

by Jdwone Verified Customer Verified Customer

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This dealership and the people who helped me with the purchase of my car and the service dept. for my car repairs were very nice and helpful with my needs. I would do business with this dealership in the purchase of my car and the service dept. for my car repairs were very nice and helpful with my needs. I would do business with this dealership in the future and would also recommend this dealership and it's staff to my friends. More

by lorettasmith1948 Verified Customer Verified Customer

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Great service , very polite any concerns where addressed , understood what I needed and went the extra mile to complete any rebate info thanks , understood what I needed and went the extra mile to complete any rebate info thanks More

by paul6565daniel Verified Customer Verified Customer

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All work that was requested was completed with minimal wait time with no charge.. great..will be back... wait time with no charge.. great..will be back... More

by Corvette Verified Customer Verified Customer

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Very friendly, was told what to expect and when I would hear from them. Both were true. I will be back hear from them. Both were true. I will be back More

by George.a.scheubel Verified Customer Verified Customer

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Good value and service center group. Very informative with service estimates and follow ups. In and out process good. Very informative with service estimates and follow ups. In and out process good. More

by MIZZOUBBFAN Verified Customer Verified Customer

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My problem was addressed promptly and professionally. I was very satisfied with both the service and the staff. I was very satisfied with both the service and the staff. More

by WMALENICK58 Verified Customer Verified Customer

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Everyone was polite and absolutely very nice. They were fast and did what they say they would They were fast and did what they say they would More

by SSCOTAADTM Verified Customer Verified Customer

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