The virtual system is unprofessional and not monitored by
a live person.I never got any answers..
a live person.I never got any answers..
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by chaslyross
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2026 -
Orchard Chrysler Dodge Jeep Ram responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Great service, very professional every time I come in.
Will permanently remain my home dealership.
Will permanently remain my home dealership.
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by natespainting2025
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2026 -
Orchard Chrysler Dodge Jeep Ram responded
Your mention of our consistent professionalism and quality service reflects how we approach each appointment when servicing your Jeep Grand Cherokee. Knowing you’ll make us your home dealership means a lot to our service department.
All were very helpful.
Thanks to all for resolving our recall problem. See you again when needed.
Thanks to all for resolving our recall problem. See you again when needed.
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by hermerle
Verified Customer
Verified Customer
Aug 04, 2026 -
Orchard Chrysler Dodge Jeep Ram responded
We’re glad our service team could help resolve your recall issue on your Dodge Sprinter. Your kind words mean a great deal, and we look forward to assisting you again when needed.
they are friendly fast and go above and beyond to help to
get in and out
get in and out
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by muleshark05
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2026 -
Orchard Chrysler Dodge Jeep Ram responded
We’re glad your service visit for your Jeep Wrangler Unlimited was efficient and our team could provide friendly support. Knowing you found our team helpful and prompt means a lot to our service department.
I'm writing this to the owners/managers of this place.
I don't think the employees are at fault. The outcome for my vehicle was good, but it was there for 5 full weeks.
I admit it had problems, I had i
I don't think the employees are at fault. The outcome for my vehicle was good, but it was there for 5 full weeks.
I admit it had problems, I had it towed there from another garage that couldn't help me. I got a call after 3 days that it was fixed, I went over paid, got in and started it and the engine light was on. They knew this and were going to let me take it anyway. I turned the key back in and said I'm not rushing you, please fix it. No one contacted me, I had to call and go over there and kept getting the reply "maybe this week".
The advisor I was working with was let go and a new one took over.
Rodney Curl, I give him high marks, he did make things happen quickly. Driving it home, which is out of state, I found my windshield wipers didn't work. completely dead. I will bring it elsewhere for that repair.
I just can't in good conscience, recommend them to anyone. That place is a hot mess.
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by djmm4
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rodney Curl replacement advisor 5 stars
Aug 07, 2026 -
Orchard Chrysler Dodge Jeep Ram responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
we had a great experience.
will be back they were friendly. see you next time
will be back they were friendly. see you next time
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by muleshark05
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2026 -
Orchard Chrysler Dodge Jeep Ram responded
We’re thrilled to hear you enjoyed the friendly service for your Ram 1500. Rebecca and our team appreciate your feedback. We look forward to seeing you again.
I purchased a Jeep Wagoneer EV.
The car is junk, which has given me plenty of opportunities to interact with the service center. They’ve been great!
The car is junk, which has given me plenty of opportunities to interact with the service center. They’ve been great!
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by OD
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2026 -
Orchard Chrysler Dodge Jeep Ram responded
We’re glad we could go that extra mile for you! Thank you for choosing us! – ORCHARD CDJR
Very professional team of works.
Clean waiting are and the restroom. Friendly staff that I bought a Chrysler product.
Clean waiting are and the restroom. Friendly staff that I bought a Chrysler product.
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by nyselks
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2026 -
Orchard Chrysler Dodge Jeep Ram responded
Thank you for highlighting our team’s professionalism and the cleanliness of our waiting area and restrooms. We’re glad our staff made you feel welcome while servicing your Chrysler Town & Country. We appreciate your support and look forward to helping you again.
It’s frustrating to call their service department cause
no one picks up the phone. They should make it so people can make appointments online instead of calling and talking to a machine. Also, some custome
no one picks up the phone. They should make it so people can make appointments online instead of calling and talking to a machine. Also, some customers would like to ask some questions and it’s impossible with this dealer to talk with a real person. The staffs are not the problem, it’s this dealership. Whoever is in charge should know how to handle better business.
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by Mrs. P
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
Orchard Chrysler Dodge Jeep Ram responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Service happened as discussed and all recalls were
addressed.
Rebecca was very friendly and extremely helpful.
addressed.
Rebecca was very friendly and extremely helpful.
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by kariannepowell12
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2026 -
Orchard Chrysler Dodge Jeep Ram responded
It’s wonderful to know your Jeep service went as planned and that recalls were promptly handled. Rebecca will be delighted to learn her friendly assistance made a positive difference. Thank you for sharing your experience.