Reed Friesen

Reed was on the lot when my husband and I arrived and was able to take us out for a test drive immediately. Later that day, we specified what we wanted and did not want on our new Ford bronco sport and he wa able to take us out for a test drive immediately. Later that day, we specified what we wanted and did not want on our new Ford bronco sport and he was able to locate one. We live in Richland so we took delivery in the Tri-Cities, which was important to us. The only problem we had was that a door entry keypad was supposed to be installed prior to delivery and was not. But Reed took care of that and the Tri-Cities dealership will be installing it at no charge, so all is well. More

by SALLYOC Verified Customer Verified Customer

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Was a good transaction worked well for me and my company to get the new van to get the new van More

by ARCTICBRIAN Verified Customer Verified Customer

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Communicative, professional Reed was diligent with my inquiries and very professional! Honest and easy to work with inquiries and very professional! Honest and easy to work with More

by MOHRJARROD Verified Customer Verified Customer

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Corwin Ford was very helpful in our acquisition of a new Mustang Mach-e electric car and the installation of our home charging station. Mustang Mach-e electric car and the installation of our home charging station. More

by JACK.ORBORNE Verified Customer Verified Customer

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Dave Low helped us with the purchase of the F-150. I can not think of anything Dave could have done better. Thank you I can not think of anything Dave could have done better. Thank you More

by LGINGRICH Verified Customer Verified Customer

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Reed has been super responsive and great to work with. It felt like he made my needs a priority. It felt like he made my needs a priority. More

by AMY.STARR Verified Customer Verified Customer

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Frustrating Experience with Ford Gold Certified 2020 F-150 from Corwin Ford of Spokane I purchased a Ford Gold Certified 2020 F-150 XLT Sport from Corwin Ford of Spokane on March 16, 2025, expecting F-150 from Corwin Ford of Spokane I purchased a Ford Gold Certified 2020 F-150 XLT Sport from Corwin Ford of Spokane on March 16, 2025, expecting the peace of mind that comes with a "certified" vehicle. Unfortunately, my experience has been anything but reassuring. Within the first month of owning this $30,000 truck, several issues surfaced. The undercarriage cover began to come apart, revealing rusty bolts – a surprising find on a supposedly thoroughly inspected vehicle. Additionally, I discovered that the side mirror defrosters were non-functional, and the rear driver-side stereo speaker produced a crackling sound. I promptly emailed Corwin Ford of Spokane detailing these problems, hoping for a swift resolution. Disappointingly, my email went unanswered. I then contacted my salesman, Reed, who advised me to call the service department. My call to service was rerouted to the used car manager, to whom I left a voicemail. Again, no response. Frustrated by the lack of communication, I reached out to Reed once more. He indicated he would speak to his manager. After a few days, Reed informed me he then needed to consult the finance manager. Following several more days of waiting, I texted Reed again, only to be told that his manager stated the truck was sold "as-is" and that I was responsible for the repairs. This response is unacceptable, particularly for a vehicle marketed as Ford Gold Certified and with issues identified within three weeks of purchase. It strongly suggests that several items were overlooked during the intake inspection process. Beyond the potential lapse in inspection quality, the customer service I've received has been incredibly poor, marked by a lack of responsiveness and an unwillingness to address legitimate concerns. I am deeply disappointed with both the condition of a supposedly "Gold Certified" vehicle and the dismissive customer service from Corwin Ford of Spokane. Future buyers, be wary. More

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Reed was great and provided a true no hassle buying experience. He had all the info I wanted and was quick to get anything he didn't have on hand. experience. He had all the info I wanted and was quick to get anything he didn't have on hand. More

by GMFRANZEN Verified Customer Verified Customer

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Reed was not pushy at all, super chill, real, and allowed me the time I needed to think on this decision which was huge for me. He was informative and helpful. It was literally the best buying experience I’v me the time I needed to think on this decision which was huge for me. He was informative and helpful. It was literally the best buying experience I’ve ever had with a sales person. Dennis was also very kind, attentive to explain things if needed, and talked to me like an equal. Both of them made me feel very comfortable in the experience. More

by DAWN.FORRESTER Verified Customer Verified Customer

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While working with Corwin Ford, Emily and Reid I never felt pressured. They have helped me and my wife purchase the truck we need and make sure we are happy and satisfied with our purchase! felt pressured. They have helped me and my wife purchase the truck we need and make sure we are happy and satisfied with our purchase! More

by MJOTTWELL Verified Customer Verified Customer

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