Reggie Walton

Well we just bought a Prius and instead of it being a positive experience it was stressful and rude. We went in with an open thought about new or pre-owned. We never even shown a pre owned anything and j positive experience it was stressful and rude. We went in with an open thought about new or pre-owned. We never even shown a pre owned anything and just kept being told how limited the stock was and how it’s not that big of a difference in price. They undercut the trade in because of an unspecified recall on our truck. We told them multiple times that we had other events we had commitments to that day and asked if we could come back but they just kept pushing us to stay. We had to leave one time and just hope our truck was there when we got back. When we did make it back we said again should we do this another time as we had barely 40 minutes before or next appointment that day, they assured us it would be fine. 40 minutes later we are walking out no closer to the close and feeling like we had to have our truck rescued later. The manager sped us now into financing who when we said we were out of time responded “did we force you to buy a car?!?” Beyond rude. Again tried to walk out and got assailed by the manager who said 5 minutes tops. It was so horrible the finance person just shoved papers at us like we were going to jail and with disdain. I was so late at this point I left my youngest who was getting a car for the first time to deal with the final steps on their own. Honestly I was amazed when I made it home later that afternoon that they had a car at all and didn’t have to get an uber. I am not even going into the hoops I had to jump through to prove we could pay for the car, not finance, pay for out right! Which we did. I am left feeling like we had a root canal, a necessary task but very painful, unpleasant, and expensive. More

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Professional salesman Fast approval Great package Friendly staff Great follow up with appreciation Referral friendly Friendly staff Great follow up with appreciation Referral friendly More

by brimir_1021 Verified Customer Verified Customer

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A good experience from start to finish. The sales agent was polite and helpful to my needs. The sales agent was polite and helpful to my needs. More

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I was scammed into driving away my Certified Used RAV4 without a Floorliner. I was promised to get the Floorliner in two days. I visited the shop on the first day, and the salesperson, Reggie Walton, wh without a Floorliner. I was promised to get the Floorliner in two days. I visited the shop on the first day, and the salesperson, Reggie Walton, who had earlier called me to pick up the Floorliner, never showed up. Reggie called me again on Thursday, April 10, around 10 am to pick up my Floorliner later that day. Upon my arrival, he pulled out $40 and said GO TO AUTOZONE AND BUY YOUR FLOORLINER. I was disappointed with this treatment. With so much happening around the world right now, I took the money and left. I will never recommend anyone to drive away the first day with their car if any minor thing is missing from their car. I have to order my Floorliner from WeatherTech for a total of $233.09. I feel mistreated, and it was not a good customer experience for me. THIS IS NOT THE TOYOTA THAT I KNOW. My previous experience at a Toyota dealer in Arlington, Virginia was FIVE STAR. More

by alieturay2010 Verified Customer Verified Customer

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The service department the people are rude, and the sales department are unclear of what you’re purchasing made me think something that wasn’t department are unclear of what you’re purchasing made me think something that wasn’t More

by BWILLIAMS1201 Verified Customer Verified Customer

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Knowledgeable, very friendly, good at what they do. Very respectful. Great manners. Overall, the best place that I’ve ever been people are awesome. especially my salesman, Reggie Walton Very respectful. Great manners. Overall, the best place that I’ve ever been people are awesome. especially my salesman, Reggie Walton More

by MBLOSE74 Verified Customer Verified Customer

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Quick and knew up front what the cost would be so I can't ask for much more than that. Good experience ask for much more than that. Good experience More

by ericruns66 Verified Customer Verified Customer

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The service was excellent and everyone was very friendly. I love the fast service and how helpful they was to me and my wife. I love the fast service and how helpful they was to me and my wife. More

by KAYROCK69 Verified Customer Verified Customer

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They are very in tune to the needs and wants of their customers. Thank you customers. Thank you More

by Cartelli gina Verified Customer Verified Customer

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Very good, quick service and good customer service. Overall good experience thank you so much Overall good experience thank you so much More

by GERALDINESARGENT747 Verified Customer Verified Customer

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