Renee did a great job in providing excellent,
professional and respectful customer service. He did this while also trying to calm down an unruly customer.
professional and respectful customer service. He did this while also trying to calm down an unruly customer.
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by HILTCONSULT
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2026 -
Nissan of Torrance responded
Thank you for the kind words! We aim to provide exceptional customer service, even in challenging situations. We appreciate your recognition of our efforts and are happy to have Rene on our team.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Knowledgeable helpful honest n direct I hope to have only
Rene Cruz help me going forward with all my service needs
Rene Cruz help me going forward with all my service needs
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by MS.THERNANDEZ
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Sep 23, 2026 -
Nissan of Torrance responded
Thank you for your kind words! We are so glad to have provided you with a knowledgeable, helpful, and honest experience. Please ask for Rene when you schedule your next appointment to ensure he assist you. Your satisfaction is our top priority! Kind Regards, Elizabeth Reyes Customer Relations Manager
Sep 18, 2026 -
MS.THERNANDEZ responded
I would appreciate if Rene would help me going forward with all of my service needs thank u
The dealership and service technicians are professional
and helpful. I'm always pleased with the service.
and helpful. I'm always pleased with the service.
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by CALEXCEOANNA
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Sep 18, 2026 -
Nissan of Torrance responded
Thank you for taking the time to leave us such a kind review! We take pride in providing professional and helpful service to all of our customers, and we are delighted to hear that you are always pleased with our services. Looking forward to serving you in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager
Very satisfying Kind, very professional, attentive and
friendly personally. Nice, Friendly, Explain everything, Payment estimates, In how many months I'll finish paying, monthly payments,
friendly personally. Nice, Friendly, Explain everything, Payment estimates, In how many months I'll finish paying, monthly payments,
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by ELVIRARODRIGUEZ410
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Sep 18, 2026 -
Nissan of Torrance responded
We are thrilled to hear that we were able to provide you with such a positive experience, from our professional and friendly staff to our clear explanations and payment estimates. We strive to make your payments stress-free and look forward to continuing to serve you. Thank you for choosing Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager
I have been going to another location since 2003 I regret
that I am just now finding out about Torrance so glad I know now
that I am just now finding out about Torrance so glad I know now
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by maliktheculinare
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Sep 18, 2026 -
Nissan of Torrance responded
Hello Malik, thank you for giving us a chance. We are so glad to have you as a customer and look forward to providing you with exceptional service. Welcome to the Nissan of Torrance family! Kind Regards, Elizabeth Reyes Customer Relations Manager
They are professional, I was satisfied with their work.
They were patient with me and me with them also.??
They were patient with me and me with them also.??
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by bennettjohnetta9
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Sep 12, 2026 -
Nissan of Torrance responded
Thank you for choosing Nissan of Torrance! We are delighted to hear that you were satisfied with our professionalism and patient service. It was a pleasure working with you and we look forward to serving you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager
Muy buen servicio, muy amable el service advaiser, fue
rápido el servicio que necesitaba mi camioneta y me la entregaron muy limpia
rápido el servicio que necesitaba mi camioneta y me la entregaron muy limpia
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by Claudia Munoz
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2026 -
Nissan of Torrance responded
Thank you for your review! We are thrilled to hear that our service advisor provided friendly and efficient service for your truck. We always strive to deliver a clean and prompt experience for our customers. Thank you for choosing Nissan of Torrance!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
I called Rene to ask for the service report for my
vehicle after the maintenance was completed. I was told that they were out of the reminder stickers that are normally placed on the windshield. I sim
vehicle after the maintenance was completed. I was told that they were out of the reminder stickers that are normally placed on the windshield. I simply wanted to know when I should return for my next service, including the recommended mileage or month. I also left a voicemail, but until now I have not received any email or follow-up. I am disappointed with the lack of communication.
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by PASCHAVEZ005
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Sep 02, 2026 -
Nissan of Torrance responded
Hello, we apologize for the miscommunication. We will let Rene know you are still waiting for a follow up. Please note that your service light was reset and your vehicle will alert you when your vehicle needs its next maintenance. Thank you for bringing this to our attention. We value your satisfaction. Kind Regards, Elizabeth Reyes Customer Relations Manager
Renee was very professional and kind.
I appreciate the service Thank you very much Bye
I appreciate the service Thank you very much Bye
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by PARISTHRASH
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Sep 02, 2026 -
Nissan of Torrance responded
Thank you for taking the time to leave a review! We are so glad to hear that you had a positive experience with Rene. Providing excellent service is our top priority, and we appreciate your kind words. Thank you for choosing our business and we look forward to serving you again in the future. Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager
Very busy service department Everyone was nice and that's
all I have to say. No
all I have to say. No
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by Bjdavis316
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Sep 04, 2026 -
Nissan of Torrance responded
Thank you very much, here at Nissan of Torrance we value you as a customer and appreciate your feedback. We look forward to being of assistance in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager
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