Rene Cruz | Page 2

Poor communication, and what was discussed was not performed Basically I spoke to the service advisor the day before, and the day of service, he was supposed to update me the day I dropped off the car performed Basically I spoke to the service advisor the day before, and the day of service, he was supposed to update me the day I dropped off the car, which he didn't, the next day I called for an update, and everything we spoke about did not happen, and also wasn't even notified. More

by Hermasgermain Verified Customer Verified Customer

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To begin it wasn't great. The second time I went is when I had my appointment with Rene and it changed the negative perspective another advisor had left to begin with The second time I went is when I had my appointment with Rene and it changed the negative perspective another advisor had left to begin with More

by vmonroy78 Verified Customer Verified Customer

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Fast Service The staff is friendly and always helpful. The service dept is very knowledgeable and detail about the problem with car and how they will service it. The service dept is very knowledgeable and detail about the problem with car and how they will service it. More

by SJ7000 Verified Customer Verified Customer

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Due to low mileages on the Rouge, I wasn't able to use the 2nd free oil change service because it's expired already. the 2nd free oil change service because it's expired already. More

by GRACE_TSAO Verified Customer Verified Customer

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I actually got a much better deal on an oil change from your dealership than the specific to oil change stores out there. And of course you used the exact synthetic oil and filter that Nissan recommends. A your dealership than the specific to oil change stores out there. And of course you used the exact synthetic oil and filter that Nissan recommends. All in all, a great value and it was done fairly quickly. I had made an appointment only an hour before and they took me right in at the appointment time and promptly called me to tell me that it was finished as soon as the work was completed. 5 ??'s!! More

by colinlevins21 Verified Customer Verified Customer

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I had a problem with my air conditioner stopping to shoot out cool air after about 20-30 minutes plus a broken windshield wiper blade. After understanding that it would take about 4 hours to diagnose th out cool air after about 20-30 minutes plus a broken windshield wiper blade. After understanding that it would take about 4 hours to diagnose the problem, I had to call in after 5 hours to understand the status of my repairs. What I got was a 14 point list of all the other items that were wrong... which I never asked for... and there was no status of what I asked to have repaired. It took another half hour to get a status on the repairs that I had requested in the first place. BTW, the 14 point list had severely inflated prices such that I doubt that I will ever them repaired by Nissan of Torrance. More

by STEVE.OCHSNER Verified Customer Verified Customer

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Really helpful Very helpful and kind. They were very understanding to our specific needs and wants. They were very understanding to our specific needs and wants. More

by devjames25 Verified Customer Verified Customer

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They have yet to be able to figure out my issue, going on for over 18 months! Beyond frustrating! for over 18 months! Beyond frustrating! More

by BANKSJETER06 Verified Customer Verified Customer

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Excelente atención Servicio magnifico Muy buen servicio al cliente regresaría con gusto Entregan el carro limpio 10 de 10 servicio al cliente regresaría con gusto Entregan el carro limpio 10 de 10 More

by IMELDAQUINTERO67@gmail.com Verified Customer Verified Customer

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Was in and out. Rene was great. Tv and music was too loud, so was not an enjoyable waiting experience Rene was great. Tv and music was too loud, so was not an enjoyable waiting experience More

by trinitylilly Verified Customer Verified Customer

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