Buena experiencia, muy amables, muy cordiales, muy
atentos, muy serviciales, recomendó mucho este concesionario. Gracias
atentos, muy serviciales, recomendó mucho este concesionario. Gracias
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by Claudia Munoz
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2026 -
Nissan of Torrance responded
Hola Claudia, gracias por elegir nuestro concesionario y por su amable reseña. Estamos encantados de saber que tuvo una buena experiencia con nuestro equipo y estaremos encantados de servirle en el futuro. ¡Gracias por la recomendación! Saludos Hamables, Elizabeth Reyes Customer Relations Manager
Poor communication, promising call backs and not
following through, voicemail inboxes that aren't checked, etc. They got approval for one repair, then called back later for approval on several other
following through, voicemail inboxes that aren't checked, etc. They got approval for one repair, then called back later for approval on several other, bigger ones. If they had waited to tell me everything at once, I might not have approved the work. They repeatedly overlooked items I asked them to address and I think they may not actually road test when they say they do.
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by dana.devaul
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 22, 2026 -
Nissan of Torrance responded
Hello Dana, thank you so much for bringing this to our attention. We apologize for the lack of communication and not following through on our promises. We are working on improving our systems and processes to ensure a better customer experience. Your feedback is valuable to us, and we will make sure to address all your concerns.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Took forever for basic oil change No communication
concern care very bad afternoon It sucked
concern care very bad afternoon It sucked
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by TTATE32601
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 27, 2026 -
Nissan of Torrance responded
We are so sorry to hear about your long wait time and lack of communication. We value your time and concerns and will work to improve our service. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager
Chris was so pleasant!
! I love Toyota of Manhattan Beach!! Chris was so helpful! Excellent service
! I love Toyota of Manhattan Beach!! Chris was so helpful! Excellent service
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by mgoderich71
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 27, 2026 -
Nissan of Torrance responded
Thank you for your kind words! We strive to provide excellent service to all of our customers and it's great to hear we hit the mark with you. See you next time! Thank you for choosing Nissan of Torrance. Kind Regards, Elizabeth Reyes Customer Relations Manager
Very good 5 Very good and respectful about questions and
answers everything in a good way
answers everything in a good way
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by VICTOR.HERNANDEZ4387
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 27, 2026 -
Nissan of Torrance responded
Hello Victor, thank you for your positive feedback! We strive to always provide excellent service and are happy to answer any questions you may have. We appreciate your support. Kind Regards, Elizabeth Reyes Customer Relations Manager
Very professional explained all the details and problems
of my car. As well as my warranties I was not aware of, was very reasonable. I didn't expect that. He detected a problem with my axels making a noise
of my car. As well as my warranties I was not aware of, was very reasonable. I didn't expect that. He detected a problem with my axels making a noise while drivingg.I was unaware about and saved me lots of money. Again warranty! I appreciate the service and knowledge of what they do. Thank you!
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by Mikki_24
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 13, 2026 -
Nissan of Torrance responded
Thank you so much for your kind words! We take pride in our professionalism and attention to detail, ensuring that our customers are informed and satisfied. It's always our goal to provide transparent and cost-effective solutions. Thank you for your support!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Made me wait around 40 minutes, in the morning, to
process my car. While he helped other customers, chit chatted with co-workers and went back and forth to the back. Had I not called him 3 different t
process my car. While he helped other customers, chit chatted with co-workers and went back and forth to the back. Had I not called him 3 different times, he would have kept my car over the weekend. All this for a simple oil change
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by Vegayo
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 07, 2026 -
Nissan of Torrance responded
Hello, we apologize for the delay and inconvenience you experienced during your visit. We strive to provide efficient and timely service to all our customers, and we will make sure to address this issue with our team. Thank you for your feedback and we hope to make it up to you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager
Great workers everyone was friendly my only complaint
would be how long it took to get a new battery in my new truck 4 hours just for the battery. Other then that it's a great dealership and good employe
would be how long it took to get a new battery in my new truck 4 hours just for the battery. Other then that it's a great dealership and good employees.
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by ANGRYMARINE0331
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Greg 5 stars
Aug 07, 2026 -
Nissan of Torrance responded
Thank you for the positive feedback! We are thrilled to hear that you had a great overall experience at our dealership. We apologize for the delay in getting your battery replaced and will take this feedback into consideration to better serve our customers in the future. We appreciate your business and hope to see you again soon!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Rene was polite, friendly, professional, and patient.
I appreciated the care he took with my situation once he understood my situation. Thank you Rene??
I appreciated the care he took with my situation once he understood my situation. Thank you Rene??
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by IMBUS2014
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 07, 2026 -
Nissan of Torrance responded
Thank you for your kind words! We are delighted to hear that Rene provided exceptional service and took the time to understand your needs. We strive to ensure our customers receive the best possible experience. Thank you for choosing Nissan of Torrance!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Always good Renee has always done his best to help me and
move the processes quickly as possible
move the processes quickly as possible
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by NATE.YAMASAKI
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 04, 2026 -
Nissan of Torrance responded
Hello Nate, we are so glad to hear that you have had a positive experience with our services! Our team is dedicated to providing efficient and helpful solutions. Thank you for your support!
Kind Regards,
Elizabeth Reyes
Customer Relations Mana
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