Little wait but got my car fixed Thank you Rene was
helpful there was little wait time but he let me know the problem while getting oil change great service
helpful there was little wait time but he let me know the problem while getting oil change great service
More
by Pquin703
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Sep 04, 2026 -
Nissan of Torrance responded
Thank you for taking the time to provide feedback regarding your recent service visit. We are glad Rene communicated with you and provided a good experience. Kind Regards, Elizabeth Reyes Customer Relations Manager
Have difficult to call back to Rene.
He did not answer my call or reply my text.
He did not answer my call or reply my text.
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by PARNITNUN22
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 30, 2026 -
Nissan of Torrance responded
Thank you for your feedback. We apologize for any inconvenience with reaching our team member. We strive to provide prompt and efficient communication for all our customers. We will address this with Rene and ensure it does not happen in the future. Thank you for bringing this to our attention.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
In and out like they said I would be awesome experience I
will be going here from now on
will be going here from now on
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by maliktheculinare
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 30, 2026 -
Nissan of Torrance responded
Thank you for your positive feedback! We're glad that your experience with us was awesome and that you'll be returning in the future. See you soon!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Although I waited over 5 hours for a scheduled oil change
appointment, Rene was amazing! He took really good care of me and made my experience so special.
Thank you, Rene!
appointment, Rene was amazing! He took really good care of me and made my experience so special.
Thank you, Rene!
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by TashawnyHunter
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2026 -
Nissan of Torrance responded
Thank you for taking the time to leave us a review, we truly value your feedback! We apologize for the long wait, but we are thrilled to hear that Rene provided excellent service and made your experience special. We will make sure to pass along your compliments to him. Thank you for choosing us for your oil change needs! Kind Regards, Elizabeth Reyes Customer Relations Manager
Buena experiencia, muy amables, muy cordiales, muy
atentos, muy serviciales, recomendó mucho este concesionario. Gracias
atentos, muy serviciales, recomendó mucho este concesionario. Gracias
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by Claudia Munoz
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2026 -
Nissan of Torrance responded
Hola Claudia, gracias por elegir nuestro concesionario y por su amable reseña. Estamos encantados de saber que tuvo una buena experiencia con nuestro equipo y estaremos encantados de servirle en el futuro. ¡Gracias por la recomendación! Saludos Hamables, Elizabeth Reyes Customer Relations Manager
Poor communication, promising call backs and not
following through, voicemail inboxes that aren't checked, etc. They got approval for one repair, then called back later for approval on several other
following through, voicemail inboxes that aren't checked, etc. They got approval for one repair, then called back later for approval on several other, bigger ones. If they had waited to tell me everything at once, I might not have approved the work. They repeatedly overlooked items I asked them to address and I think they may not actually road test when they say they do.
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by dana.devaul
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 22, 2026 -
Nissan of Torrance responded
Hello Dana, thank you so much for bringing this to our attention. We apologize for the lack of communication and not following through on our promises. We are working on improving our systems and processes to ensure a better customer experience. Your feedback is valuable to us, and we will make sure to address all your concerns.
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
Took forever for basic oil change No communication
concern care very bad afternoon It sucked
concern care very bad afternoon It sucked
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by TTATE32601
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 27, 2026 -
Nissan of Torrance responded
We are so sorry to hear about your long wait time and lack of communication. We value your time and concerns and will work to improve our service. Thank you for bringing this to our attention. Kind Regards, Elizabeth Reyes Customer Relations Manager
Chris was so pleasant!
! I love Toyota of Manhattan Beach!! Chris was so helpful! Excellent service
! I love Toyota of Manhattan Beach!! Chris was so helpful! Excellent service
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by mgoderich71
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 27, 2026 -
Nissan of Torrance responded
Thank you for your kind words! We strive to provide excellent service to all of our customers and it's great to hear we hit the mark with you. See you next time! Thank you for choosing Nissan of Torrance. Kind Regards, Elizabeth Reyes Customer Relations Manager
Very good 5 Very good and respectful about questions and
answers everything in a good way
answers everything in a good way
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by VICTOR.HERNANDEZ4387
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 27, 2026 -
Nissan of Torrance responded
Hello Victor, thank you for your positive feedback! We strive to always provide excellent service and are happy to answer any questions you may have. We appreciate your support. Kind Regards, Elizabeth Reyes Customer Relations Manager
Very professional explained all the details and problems
of my car. As well as my warranties I was not aware of, was very reasonable. I didn't expect that. He detected a problem with my axels making a noise
of my car. As well as my warranties I was not aware of, was very reasonable. I didn't expect that. He detected a problem with my axels making a noise while drivingg.I was unaware about and saved me lots of money. Again warranty! I appreciate the service and knowledge of what they do. Thank you!
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by Mikki_24
Verified Customer
Verified Customer
Other Employees Tagged:
Rene Cruz
Aug 13, 2026 -
Nissan of Torrance responded
Thank you so much for your kind words! We take pride in our professionalism and attention to detail, ensuring that our customers are informed and satisfied. It's always our goal to provide transparent and cost-effective solutions. Thank you for your support!
Kind Regards,
Elizabeth Reyes
Customer Relations Manager
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