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Renee Hartnett
119 Reviews
119 Reviews
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119 Reviews of Renee Hartnett
March 08, 2025
Great to work with, great people honest and transparent. Can’t wait to go back for another vehicle Can’t wait to go back for another vehicle More
by saranac03
Verified CustomerOther Employees Tagged: Frank Mastrovito, Kristian Smith, Gina Mastrovito-Smith, Aldin Mekic, Kristian Mastrovito-Smith, HANS KUNZ, JAKE HALL
March 05, 2025
Great experience! Service was a great pleasure to deal with! Enjoy the waiting room as well. Service was a great pleasure to deal with! Enjoy the waiting room as well. More
by KELLYILION
Other Employees Tagged: Luke Kiser, Braelynn Merrell, Ali Brown, John Kiley, Amanda Gutierrez
February 21, 2025
They made getting my maintenance work completed easy. By giving me a ride to and from my appointment the service didn’t interfere that much with my daily routine. Which in the past at other dealers ge By giving me a ride to and from my appointment the service didn’t interfere that much with my daily routine. Which in the past at other dealers getting maintenance on my vehicle was a nuisance and i would put it off as long as i could. Again staff Hans Renee and the driver to and from my appointments all made me feel welcomed and comfortable. Definitely recommending this dealer to all my friends. Thanks More
by Buffy Genter
Other Employees Tagged: HANS KUNZ
February 12, 2025
This is the best dealership around. Everyone there is great to work with. Every department is top notch. Everyone there is great to work with. Every department is top notch. More
by michael.alsheimer
Other Employees Tagged: Michael Scavo, Frank Mastrovito, Kristian Smith, Gina Mastrovito-Smith, Aldin Mekic, Derrick Snell, Luke Kiser, Braelynn Merrell, Amanda Gutierrez
February 07, 2025
My issue was resolved fairly quickly, the waiting area was comfortable. Everyone is very friendly. was comfortable. Everyone is very friendly. More
by JMINOSH2
Other Employees Tagged: Luke Kiser, Braelynn Merrell, Ali Brown, John Kiley, Amanda Gutierrez
January 24, 2025
Amazing service. Excellent staff. Timely and efficient work. Couldn’t be happier with the service received. Also thank you Mike Smith for all you do. Excellent staff. Timely and efficient work. Couldn’t be happier with the service received. Also thank you Mike Smith for all you do. More
by pettinellitaylor
Other Employees Tagged: Frank Mastrovito, Kristian Smith, Gina Mastrovito-Smith
January 09, 2025
It's awful. I bought a used vehicle from them lay July & I've returned it about 15 times now for repairs. Could be more or less than 15. They tell me the probl I bought a used vehicle from them lay July & I've returned it about 15 times now for repairs. Could be more or less than 15. They tell me the problem is fixed, I pick it up, not fixed. Once instance they said the piece they bought was used & obviously defective. Used? So it went back for repairs. Still not fixed. Now it wasn't the left side it was the right side. I honestly don't want to get into all the crap I've been through with this place. And I'm not the only one, i know of others as well. My 1 friends vehicle has been there now for over a month! They are beyond ridiculous. I picked it up once after being repaired. I'm driving home, any little bump in the road my end was swaying. I gotta bring it back. I go for a ride with the technician. He says, yeah it's the alignment that's my fault I FORGOT to do it!! Forgot? I do not trust their technicians at all but unfortunately have to go there due to my warranty. About a month ago it was there. They were nice enough to bring the vehicle to me & pick up their loaner. I get in the vehicle & automatically see a warning light on. The person driving it to my house didn't see this? The technicians didn't see it? Had to call, had to bring it back for repair. It's absolutely rid what I've gone through with this vehicle & dealership. I've been buying new & used vehicles for at least 30 years & have NEVER experienced this! It's awful. Was just there few weeks ago, I know it's a transmission issue but they say it was something with my gas pedal sensor & they fixed it. Gina, the customer service manager called to talk to me because I've had the vehicle there so many times. I explained it all, from the beginning..... all i hear is we understand, it'll be fixed. I have the vehicle now, it's STILL NOT fixed. So I'll wait until it dies then get it towed they're, maybe then they'll fix the transmission, if they can figure it out. They know what the problem is, they just don't want to lose money, cause it's under warranty. That's exactly what my friend is going through. I will say Braelynn is not a problem. As much as I yell & complain, she's still as nice as can be. It's not her fault the others don't know what they're doing, it's just she has to hear the complaints. Some of the people that I've talked to are just awful, they think their smart xxxxx.....DO NOT, I REPEAT, DO NOT BUY A USED VEHICLE FROM THIS PLACE. I actually wouldn't recommend buying anything from them. Like i told Gina, who is the owners sister.... your brother frank cares more about the community than he does his dissatisfied customers. I was told that was not true.... but..... since I've had my vehicle retu the last time, has anyone called me to see if everything was good? Absolutely not! I 100% regret buying this vehicle from this dealership. More
by princess121518
Other Employees Tagged: Gina Mastrovito-Smith, Luke Kiser, Braelynn Merrell, John Kiley , Tyler Bach
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