Renee Hartnett | Page 8

I’m very happy with my new Hyundai and with my experience with Mastrovito Hyundai. I don’t enjoy having to write a review every time I go there for something with Mastrovito Hyundai. I don’t enjoy having to write a review every time I go there for something More

by stevenspeno Verified Customer Verified Customer

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Great customer service. Follow’s up with any concerns. Any questions are answered thoroughly and with kindness. Follow’s up with any concerns. Any questions are answered thoroughly and with kindness. More

by Bhurlbut Verified Customer Verified Customer

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In my experience, Mastrovito Hyundai consistently demonstrates exceptional performance across sales and service operations. Their people-centric approach fosters a sense of community, extending to th demonstrates exceptional performance across sales and service operations. Their people-centric approach fosters a sense of community, extending to their valued clientele. We appreciate their commitment. More

by Jeff Shepard Verified Customer Verified Customer

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Took a little longer than I expected for an oil change and inspection. Pleasant waiting room and inspection. Pleasant waiting room More

by pb201160 Verified Customer Verified Customer

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Customer service is A+++. Kristian was so helpful and courteous. Highly recommend buying for Mastrovito. Kristian was so helpful and courteous. Highly recommend buying for Mastrovito. More

by kbrewer001 Verified Customer Verified Customer

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The customer service is top notch and professional. However for my most recent visit I had my yearly detail and resist-all treatment and had an oil change, tire rotation and wheel alignment so pretty However for my most recent visit I had my yearly detail and resist-all treatment and had an oil change, tire rotation and wheel alignment so pretty big day. After everything was finished I went to my car to leave. The exterior detail work was beautifully done but inside was a different story… I purposely left it a little more dirty than the last year because I kept it pretty clean they cut corner and left a few obvious coffee stains and some other things so when I pointed it out they took back the car to correct it. When I got it back again the issues were not resolved so I had to point it out THREE times to the point that the manager was very disappointed in his crew and nearly infuriated at his workers. Fast forward to this visit. I did not clean my car interior for a couple weeks to see if they would do a good job this time. The steering wheel is white so it built up dark hand prints on it, very noticeable and salt was sprinkled in the cup holders from road trip eating. So all very obvious areas to clean. When I sat down the steering wheel was still dirty with handprints and the cup holders still had salt everywhere and driver interior door handle had dirty handprints all over it as well as the B pillar. It almost looked like the interior wasn’t even touched. I didn’t bother to says anything because at that point I had been sitting in the waiting room for 5 1/2 hour and wanted to get out of there and not want to deal with the back and forth. I highly don’t recommend the detailing services unless you wish to be disappointed. The quality control and standards here are not acceptable. Everyone knows the most common place to clean in a vehicle besides the carpet is the cup holders…. More

by vsc38 Verified Customer Verified Customer

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Came in for oil change and inspection. Was seen immediately. Very friendly welcome. Waiting room full but plenty of seating. Updated regularly on vehicle status. Was done within the hour. Was seen immediately. Very friendly welcome. Waiting room full but plenty of seating. Updated regularly on vehicle status. Was done within the hour. Thank you Mastrovito for excellent service. More

by smk1972 Verified Customer Verified Customer

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Brought my Kona in for the same electrical issues. This time the screen was frozen. Renee tested it herself. Later I was told they couldn’t replicate the issue and I had to bring it in when it was gli This time the screen was frozen. Renee tested it herself. Later I was told they couldn’t replicate the issue and I had to bring it in when it was glitching, which I did and it was. But instead of having a tech look at it immediately, the car was turned off and they couldn’t replicate the problem. Then argued with me about it and Renee thought maybe she wasn’t using the screen properly when asked about her experience when she got in my vehicle. So not only was the car not fixed (again) the service department will close ranks to protect their own. Just shop elsewhere. More

by lroot14 Verified Customer Verified Customer

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Dealership is a great place to go always welcoming treat you like family very respectful very welcoming. Very comfortable place. People are very nice. Always willing to help out.. you like family very respectful very welcoming. Very comfortable place. People are very nice. Always willing to help out.. More

by mfabbio69 Verified Customer Verified Customer

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The service on my. car was very good and they worked with me on scheduling issues we ran into by giving me a loaner car so I could get to a meeting on time. car was very good and they worked with me on scheduling issues we ran into by giving me a loaner car so I could get to a meeting on time. More

by nickmatt Verified Customer Verified Customer

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