Rex Adair

The service center is ok. They take a long time to do a simple oil change that is scheduled ahead of time, but I understand they get busy. My issue is more with sales, I guess They take a long time to do a simple oil change that is scheduled ahead of time, but I understand they get busy. My issue is more with sales, I guess. When I bought my truck in August I was told that there was a promo going on and that I would receive 2 years of free oil changes and tire rotations. That was all that was explained. No stipulations, no exceptions, just 2 years of service. When I went for my second oil change I was told it would be my last one that was covered by the promo. I had to go talk to the sales manager who “looked into it” and sent our salesman to explain that it is set up on a points system that translated into a dollar amount and that now since I’ve had 2 services done that I have 2 more, maybe 3, oil changes allowed and then I’ve expired the promotion deal. He also said it was 2 year or 24k miles which was never explained initially. I will have 2 more oil changes done in the next 6 months! I’m not looking for a free lunch or something that I’m not entitled to, but the fact is I’ve been led to believe one thing when it’s actually another. I’m sure in all the paperwork from that evening it explained all of this, but who reads the fine print while setting at the table with a salesman finalizing a deal? I just feel that this aspect of the deal was poorly represented and executed. More

by Papa Shark Verified Customer Verified Customer

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This was by far the easiest and most enjoyable purchase we have ever had. Rex Adair is totally AMAZING! It went so well with the truck purchase that we came back the next day for a bronco sport. Thanks to we have ever had. Rex Adair is totally AMAZING! It went so well with the truck purchase that we came back the next day for a bronco sport. Thanks to the whole team! More

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Rex is that friend that you don’t see for five years, you pick right up where you left off with Rex without missing a beat! pick right up where you left off with Rex without missing a beat! More

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Rex Adair (Sales) and Mark Anderson (Service Mgr) provided me with guidance and support when dealing with the issue of another Ford dealer refusing to honor my Premium Care Extended Service Plan for provided me with guidance and support when dealing with the issue of another Ford dealer refusing to honor my Premium Care Extended Service Plan for a major repair, in spite of the engine block being specifically listed as covered. Thanks to Rex and Mark for assistance and advice when I really needed it. More

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Easy n fast to buy new truck! Rex is great and helpful.Thanks Rex. I am a repeat customer! Rex is great and helpful.Thanks Rex. I am a repeat customer! More

by GINASELLSHOUSES Verified Customer Verified Customer

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I had a great sales experience. Rex was very thorough and answered all my questions. The process was quick and hassle free thank you Rex was very thorough and answered all my questions. The process was quick and hassle free thank you More

by frankeford3 Verified Customer Verified Customer

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Rex makes sure customer is happy with their dealings with NicholasFord Goes the extra mile to help. NicholasFord Goes the extra mile to help. More

by RRITTER10 Verified Customer Verified Customer

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Easy to work with. No high pressure. Very helpful. 2nd vehicle purchase from them. Very satisfied both times. No high pressure. Very helpful. 2nd vehicle purchase from them. Very satisfied both times. More

by TIM401 Verified Customer Verified Customer

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We came with specifics in mind and a. budget. Ana was so patient and helpful with us, can’t thank her enough. Everyone was so nice and helpful. No haggling which makes the experience of bu budget. Ana was so patient and helpful with us, can’t thank her enough. Everyone was so nice and helpful. No haggling which makes the experience of buying a new vehicle so much more enjoyable. Thanks again . More

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Very happy with service department I was there for a while but was happy with outcome while but was happy with outcome More

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