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Rex Franks
Rex Franks at Ed Morse Chevy GMC North

Rex Franks

Service Advisor

Ed Morse Chevy GMC North

2113 11th St
DeWitt, IA 52742

Contact Me
4.7
164 Reviews

Dealership Experience

41 yrs, 3 mos

Industry Experience

41 yrs, 3 mos

Specialties & Trainings

gm training

4.7

164 Reviews

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164 Reviews of Rex Franks

July 25, 2025

Dealership Rating
Employee Rating

They were very knowledgeable and got things done in a timely manner. They were very professional. More

by jzbonney
Recommend Dealer
Yes
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Jul 25, 2025

Ed Morse Chevy GMC North responded

Thank you for your feedback! We’re pleased to hear that you found our team knowledgeable and professional at Ed Morse Chevrolet GMC DeWitt (DICB). Timeliness is important to us, and we’re glad we met your expectations. We look forward to assisting you again. Sincerely, The Ed Morse Chevy Buick GMC North Team

July 19, 2025

Dealership Rating
Employee Rating

Fir 6 months after I bought my car I kept getting emails asking me if I was still interested. I was missing some paperwork and after 2 weeks of phone calls and promises, I finally drove to the dealership an More

by mrspoot
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Yarolem, Boris Cvijetic, Travis Kizzire

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Jul 21, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We understand how frustrating it can be to receive repeated communication and have delays with paperwork. Your feedback is important, and we appreciate you bringing this to our attention. If you have any further concerns, please feel free to reach out to us directly at Ed Morse Chevrolet GMC DeWitt (DICB). We're here to assist you. Sincerely, The Ed Morse Chevy Buick GMC North Team

July 11, 2025

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Employee Rating

Easy to get an online appointment, drive right in, be acknowledged and go to waiting area. Disappointed that the promotion is received in mail said 59.95 oil change but got charged 79.95. More

by DPTSCHAU
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We're glad to hear that you found it easy to schedule your appointment at Ed Morse Chevrolet GMC DeWitt and that the check-in process went smoothly. We appreciate your feedback regarding the oil change promotion and understand your disappointment with the pricing. We always strive to provide clear and accurate information. Please feel free to contact us directly if you have any further questions or concerns. We value your feedback and hope to see you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

July 03, 2025

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Employee Rating

Provided tranportation while servicing car. Missed the car wash service after my car was serviced More

by carolwatters01
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

Ed Morse Chevy GMC North responded

Thank you, Carol, for sharing your experience with us. It's great to know that you were provided with transportation while your car is being serviced, and we also appreciate your feedback regarding the missed car wash service on your vehicle at Ed Morse Chevrolet GMC DeWitt (DICB). Your satisfaction is important to us, and we strive to meet our customers' expectations. If you have any further concerns or if there's anything we can do to improve your experience, please feel free to reach out. We hope to serve you better in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

June 21, 2025

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Employee Rating

Great experience. We thought something serious was causing our air conditioning to not work and all it needed was an AC recharge for $400. More

by jess.kildow1505
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Jun 21, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience, Jess! We're glad to hear that your air conditioning issue at Ed Morse Chevrolet GMC DeWitt (DICB) was resolved with an AC recharge. It's great that it wasn't anything more serious. We appreciate your business and hope to see you again for any future needs! Sincerely, The Ed Morse Chevy Buick GMC North Team

June 21, 2025

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Employee Rating

What was a normal part of the oil change has been changed and wasn't informed that tire rotation was an up charge. More

by MISSYGINGERBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 23, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the oil change and tire rotation at Ed Morse Chevrolet GMC DeWitt. It's important for us to ensure our customers are fully informed about any additional services and charges. Please feel free to reach out to us directly, as we’d like to address any concerns and clarify our service offerings. Thank you for choosing us! Sincerely, The Ed Morse Chevy Buick GMC North Team

June 13, 2025

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Employee Rating

They made the whole process easy and smooth. It was excellent service and kind people. More

by hunter.manatt42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review, Hunter! We're thrilled to hear that you found the process easy and smooth, and that you had an excellent experience with our team at Ed Morse Chevrolet GMC DeWitt (DICB). We appreciate your kind words and look forward to seeing you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

May 23, 2025

Dealership Rating
Employee Rating

Scheduling an appointment was easy and no long wait time. Personelll very friendly. Waiting area very comfortable. More

by KRUEGER3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We're thrilled to hear that scheduling your appointment at Ed Morse Chevrolet GMC DeWitt (DICB) was easy and that you enjoyed the comfortable waiting area. Our friendly personnel always strive to provide the best service. We look forward to seeing you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

May 21, 2025

Dealership Rating
Employee Rating

The department is awesome, especially the service advisor. Rex is always very professional, personable and very knowledgeable in the service of my vehicles. More

by jalehmku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 21, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We truly appreciate your kind words about our team and are thrilled to hear that Rex provided you with exceptional service. At Ed Morse Chevrolet GMC DeWitt (DICB), we pride ourselves on professionalism and knowledge. We look forward to assisting you with your vehicles again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

May 17, 2025

Dealership Rating
Employee Rating

This is the best dealership in my area. There's at least 3 others in the are,and 2 closer, bur I wouldn't go to any of them. This place is the BEST. More

by TMCJRC94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Yarlem

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May 17, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We're thrilled to hear that you consider Ed Morse Chevrolet GMC DeWitt (DICB) the best dealership in the area. We appreciate your loyalty and are here to provide exceptional service anytime you need us. We look forward to seeing you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

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