Dealership Experience
42 yrs, 2 mos
Industry Experience
42 yrs, 2 mos
Specialties & Trainings
gm training
201 Reviews
Write a Review201 Reviews of Rex Franks
May 19, 2023
Appreciate all the help we received while there, the service department is always very friendly and helpful. service department is always very friendly and helpful. More
Other Employees Tagged: James Yarolem , Brandi Benyo, Casey Smith
May 15, 2023
My car problem was not fixed, hours after leaving my AC stopped working. When there I was told there was a leak in the hose but they didn't take the time to find where it was leaking from so when they char stopped working. When there I was told there was a leak in the hose but they didn't take the time to find where it was leaking from so when they charged up the AC, charged me $300 and sent me on my way. It blew the hose about an hour later and I could hear loud hissing while driving. I wanted a refund since they failed to fix the problem, I do not want them doing the work (they replaced hose almost 3 years ago and it failed), they refuse to refund my money. Service manager James and the dealership GM were very rude. I would never recommend them. More
Other Employees Tagged: James Yarolem , Brandi Benyo, Casey Smith
May 04, 2023
Service was on time. But the invoice showed a charge for (6) qts of oil and my car only holds (5). Called them on it and they said that's the way everybody does it now. But the invoice showed a charge for (6) qts of oil and my car only holds (5). Called them on it and they said that's the way everybody does it now. Doesn't seem fair to charge for something I didn't get. More
April 20, 2023
Still not resolved. We have brought the car in for the same thing twice and now have to bring it in again. So hard to keep taking time off work and being without a veh We have brought the car in for the same thing twice and now have to bring it in again. So hard to keep taking time off work and being without a vehicle More
April 18, 2023
The service department does a great job on advising me of my Colorado's maintenance and needs. Great job. Appreciate the team! my Colorado's maintenance and needs. Great job. Appreciate the team! More
Other Employees Tagged: James Yarolem , Brandi Benyo
April 09, 2023
We have purchased many vehicles from this location. Always satsfied customers.Tom was Great to work with!! Always satsfied customers.Tom was Great to work with!! More
Other Employees Tagged: Thomas Luther
March 06, 2023
All great, Truck went in as scheduled, I was kept updated, truck was washed and ready to go…. Great job by all.. updated, truck was washed and ready to go…. Great job by all.. More
Other Employees Tagged: James Yarolem , Brandi Benyo

