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Rex Franks
Rex Franks at Ed Morse Chevy GMC North

Rex Franks

Service Advisor

Ed Morse Chevy GMC North

2113 11th St
DeWitt, IA 52742

Contact Me
4.7
167 Reviews

Dealership Experience

41 yrs, 6 mos

Industry Experience

41 yrs, 6 mos

Specialties & Trainings

gm training

4.7

167 Reviews

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167 Reviews of Rex Franks

October 11, 2025

Dealership Rating
Employee Rating

Great job in getting the fender cleaned up it was most appreciated. There was some bed liner spray had gotten on the truck and they did a great job in getting it off. More

by anitasoike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2025

Ed Morse Chevy GMC North responded

Thank you for your kind words, Anita! We are glad to hear that you were satisfied with the service we provided in cleaning up the fender and removing the bed liner spray from your truck. It's always our goal at Ed Morse Chevrolet GMC DeWitt (DICB) to ensure our customers leave happy. We look forward to seeing you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

October 11, 2025

Dealership Rating
Employee Rating

Friendly straight forward people. They all know their stuff and are great at customer care. More

by srwilliams71203
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We appreciate your kind words about our team at Ed Morse Chevrolet GMC DeWitt. We're thrilled to hear that you found our staff knowledgeable and friendly. We look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

September 24, 2025

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Employee Rating

Location is handy to get to, right off highway 61. Dropped off vehicle, took a walk into town and returned. Work was finished in no time. Easy check out and on the road with a clean car!!! More

by DENNISLCORWIN1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review, Dennis! We're thrilled to hear that you had a convenient experience with Ed Morse Chevrolet GMC DeWitt and that your vehicle was taken care of promptly. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to seeing you again next time! Safe travels! Sincerely, The Ed Morse Chevy Buick GMC North Team

September 02, 2025

Dealership Rating
Employee Rating

Every single person was professional and courteous. The work was finished timely and done well. We were updated on the work done and REALLY appreciated the car wash!!! More

by bgoodsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We're happy to hear about your positive experience at Ed Morse Chevrolet GMC DeWitt. It's great to know that our team's professionalism and courteous service made an impact. We're also glad you appreciated the updates and the car wash. We look forward to seeing you again for your next visit! Sincerely, The Ed Morse Chevy Buick GMC North Team

August 01, 2025

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Employee Rating

Overall, a great car buying experience. Ordered my vehicle, paid the agreed upon price 3 months later on arrival. More

by adsbar.sbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deb Assenmacher, Travis Kizzire

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Aug 01, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review, Adsbar! We’re thrilled to hear that you had a great car-buying experience at Ed Morse Chevrolet GMC DeWitt. It’s fantastic to know that your ordered vehicle met your expectations and that everything went smoothly. We look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

July 30, 2025

Dealership Rating
Employee Rating

Didn't get check sheet like in Oct. '24. showing what may need next time. More

by BGFDCRAFTY49
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Kizzire , Didn't deal with management

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Jul 31, 2025

Ed Morse Chevy GMC North responded

Thank you for your feedback. We understand the importance of having a check sheet for your vehicle, as it helps you stay informed about any upcoming maintenance needs. We appreciate your input and would like to improve your experience at Ed Morse Chevrolet GMC DeWitt (DICB). If you have any further concerns or suggestions, please feel free to contact us. We look forward to assisting you next time. Sincerely, The Ed Morse Chevy Buick GMC North Team

July 25, 2025

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Employee Rating

They were very knowledgeable and got things done in a timely manner. They were very professional. More

by jzbonney
Recommend Dealer
Yes
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Jul 25, 2025

Ed Morse Chevy GMC North responded

Thank you for your feedback! We’re pleased to hear that you found our team knowledgeable and professional at Ed Morse Chevrolet GMC DeWitt (DICB). Timeliness is important to us, and we’re glad we met your expectations. We look forward to assisting you again. Sincerely, The Ed Morse Chevy Buick GMC North Team

July 19, 2025

Dealership Rating
Employee Rating

Fir 6 months after I bought my car I kept getting emails asking me if I was still interested. I was missing some paperwork and after 2 weeks of phone calls and promises, I finally drove to the dealership an More

by mrspoot
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Yarolem, Boris Cvijetic, Travis Kizzire

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Jul 21, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We understand how frustrating it can be to receive repeated communication and have delays with paperwork. Your feedback is important, and we appreciate you bringing this to our attention. If you have any further concerns, please feel free to reach out to us directly at Ed Morse Chevrolet GMC DeWitt (DICB). We're here to assist you. Sincerely, The Ed Morse Chevy Buick GMC North Team

July 11, 2025

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Employee Rating

Easy to get an online appointment, drive right in, be acknowledged and go to waiting area. Disappointed that the promotion is received in mail said 59.95 oil change but got charged 79.95. More

by DPTSCHAU
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 12, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We're glad to hear that you found it easy to schedule your appointment at Ed Morse Chevrolet GMC DeWitt and that the check-in process went smoothly. We appreciate your feedback regarding the oil change promotion and understand your disappointment with the pricing. We always strive to provide clear and accurate information. Please feel free to contact us directly if you have any further questions or concerns. We value your feedback and hope to see you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

July 03, 2025

Dealership Rating
Employee Rating

Provided tranportation while servicing car. Missed the car wash service after my car was serviced More

by carolwatters01
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

Ed Morse Chevy GMC North responded

Thank you, Carol, for sharing your experience with us. It's great to know that you were provided with transportation while your car is being serviced, and we also appreciate your feedback regarding the missed car wash service on your vehicle at Ed Morse Chevrolet GMC DeWitt (DICB). Your satisfaction is important to us, and we strive to meet our customers' expectations. If you have any further concerns or if there's anything we can do to improve your experience, please feel free to reach out. We hope to serve you better in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

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