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Rex Franks

Overview Reviews (199) Inventory (213)

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Rex Franks

Rex Franks | Page 6

Service Advisor

Ed Morse Chevy GMC North

2113 11th St
DeWitt, IA 52742

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4.7

199 Reviews

Overview Reviews (199) Inventory (213)

Dealership Experience

42 yrs, 1 mo

Industry Experience

42 yrs, 1 mo

Specialties & Trainings

gm training

4.7

199 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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199 Reviews of Rex Franks

April 19, 2025

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Employee Rating

Rex is very knowledgeable and a great person to work with. He takes the extra step to meet our service needs. with. He takes the extra step to meet our service needs. More

by TAMMYFORRET

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Apr 19, 2025 -

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We appreciate your kind words about Rex and his dedication to meeting your service needs at Ed Morse Chevrolet GMC DeWitt (DICB). We're glad to have him as part of our team. We look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

April 15, 2025

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Employee Rating

Brought in my sons truck for an oil change. Asked if I wished to have a set of wipers put on $77.00 for pair of wipers? Stupid Asked if I wished to have a set of wipers put on $77.00 for pair of wipers? Stupid More

by BDM605

Verified Customer

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Recommend Dealer

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Apr 16, 2025 -

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We understand how pricing can be frustrating, especially when it comes to add-on services like wipers for your son's truck. At Ed Morse Chevrolet GMC DeWitt (DICB), we aim to provide transparent pricing and quality service. If you would like to discuss this further or have any other concerns, please feel free to contact us directly. Your feedback is appreciated as we strive to improve. Sincerely, The Ed Morse Chevy Buick GMC North Team

Apr 17, 2025 -

BDM605 responded

My first mistake was not dealing with Rex Franks. I have trusted him for many years. I was not told of a price figuring that simple windshield wipers would cost $77.00 Then tried to sell me tires . Unbelievable. I should have known better

April 08, 2025

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AWESOME! !!! I will bring all my business to them!!!!! Very professional yet personal.!! Pleasant experience. !!! I will bring all my business to them!!!!! Very professional yet personal.!! Pleasant experience. More

by cwallerich

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Karl

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Apr 09, 2025 -

Ed Morse Chevy GMC North responded

Thank you for your fantastic review! We're thrilled to hear that you had an awesome experience with us at Ed Morse Chevrolet GMC DeWitt (DICB). Our team strives to provide a professional and personal touch, and it's great to know we achieved that for you. We look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

April 02, 2025

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Employee Rating

Nice clean dealership. Air temperature needs help. Always freezing in there which makes waiting highly uncomfortable. Great mechanics, hard workers. Nice to have runners/ Air temperature needs help. Always freezing in there which makes waiting highly uncomfortable. Great mechanics, hard workers. Nice to have runners/drivers. More

by LISKE

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Apr 04, 2025 -

Ed Morse Chevy GMC North responded

Thank you for your feedback! We're glad to hear you found Ed Morse Chevrolet GMC DeWitt (DICB) to be a clean dealership and appreciate our hardworking mechanics. We understand that the air temperature can be uncomfortable, and we value your suggestion. Your comfort is important to us, and we'll look into improving the environment for our customers. We hope to see you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

April 02, 2025

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Not everything was disclosed in the agreement. 2022 Ram 1500 with 45,000 miles. I bought the truck on Friday and the salesman said the only thing wrong was the taillight bulbs needed to be replac 2022 Ram 1500 with 45,000 miles. I bought the truck on Friday and the salesman said the only thing wrong was the taillight bulbs needed to be replaced. They delivered it on the next Tuesday with the lights still not working. I had the truck for 30 min before I found the emergency braking didn’t work, the sun visor was ripped out of the socket with a broken wire. Sent it back and they had it for a month before I got it back. Tail lights were fixed but the emergency braking still didn’t work and they glued the sun visor into the socket. I will never buy from them again. The only thing disclosed was a dent on the truck bed which I agreed to. The previous owner which I was told was a salesman pretty much broke the bent the front bumper and I assume that’s why the emergency braking sensors don’t work. Ran into something denting the side of the bed and I don’t know what he did to break the sun visor. I am 3 months in on repairs and have had the truck in my possession a total of 4 weeks. More

by abrsloan

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Recommend Dealer

Other Employees Tagged: James Yarolem, Thomas Luther, Boris Cvijetic, Travis Kizzire

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Apr 04, 2025 -

Ed Morse Chevy GMC North responded

Thank you for sharing your experience. We understand your frustration with the issues you've encountered with your 2022 Ram 1500. At Ed Morse Chevrolet GMC DeWitt, we strive to provide clear and complete information about our vehicles, and we appreciate your feedback on this matter. We encourage you to reach out directly to us so we can address your concerns further and work towards a solution. Your satisfaction is important to us, and we would like the opportunity to make things right. Thank you again for bringing this to our attention. Sincerely, The Ed Morse Chevy Buick GMC North Team

March 28, 2025

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Employee Rating

Service department is always friendly and informative. And they give the best car washes in town!8 And they give the best car washes in town!8 More

by GAILADRIAN

Verified Customer

Service Time

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Recommend Dealer

Yes

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Mar 29, 2025 -

Ed Morse Chevy GMC North responded

Thank you, Gail, for your wonderful review! We’re thrilled to hear that you find our service department friendly and informative, as well as appreciating our car washes! We truly value your support and look forward to seeing you again. Sincerely, The Ed Morse Chevy Buick GMC North Team

March 26, 2025

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Fast, efficient service. Always appreciate the wash at the end of the service! Checkout was smooth and without hassle. Always appreciate the wash at the end of the service! Checkout was smooth and without hassle. More

by CHRISWEMHOFF

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 28, 2025 -

Ed Morse Chevy GMC North responded

Thank you for your kind words, Chris! We’re delighted to hear you had a fast and efficient service experience at Ed Morse Chevrolet GMC DeWitt (DICB). It's great to know you appreciate the wash and smooth checkout process. We look forward to serving you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

March 22, 2025

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I liked how i called to get vehichle serviced and to see if they would pick up my car and bring it back to me so i didnt have to take off work . if they would pick up my car and bring it back to me so i didnt have to take off work . More

by mjreistroffer

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Mar 22, 2025 -

Ed Morse Chevy GMC North responded

Thank you for your positive feedback, Mj! We're glad to hear that you appreciated our vehicle pickup and drop-off service at Ed Morse Chevrolet GMC DeWitt (DICB). Our goal is to make things as convenient as possible for our customers. We look forward to helping you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

March 19, 2025

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Employee Rating

The work that was done did not fix the problem my air still don’t work and paid over 1500$ for a seal and a thermostat front air temp on high is 69 and the back is at 48 still don’t work and paid over 1500$ for a seal and a thermostat front air temp on high is 69 and the back is at 48 More

by GIRTCHARLIE

Verified Customer

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Recommend Dealer

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Mar 20, 2025 -

Ed Morse Chevy GMC North responded

Thank you for your feedback. We understand that you're experiencing ongoing issues with your air conditioning after spending significant money on repairs. We appreciate you bringing this to our attention, and we encourage you to contact us directly at Ed Morse Chevrolet GMC DeWitt so we can address your concerns and work towards a solution. Your satisfaction is important to us. Sincerely, The Ed Morse Chevy Buick GMC North Team

March 18, 2025

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Nice to deal with a smaller dealership. Loved Kriegers. All new people pretty much now. Loved Kriegers. All new people pretty much now. More

by LISKE

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Mar 19, 2025 -

Ed Morse Chevy GMC North responded

Thank you for your feedback! We appreciate you choosing Ed Morse Chevrolet GMC DeWitt (DICB) and sharing your positive experience. We're glad you enjoyed the personalized service at our dealership. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to seeing you again! Sincerely, The Ed Morse Chevy Buick GMC North Team

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