Rhett Ballard

Terrible dealer, not professional at all, lies and smart butts as well as schysters, still can’t get my truck registered in Illinois because of their ineptness. They offered the vehicle for sale, I asked tw butts as well as schysters, still can’t get my truck registered in Illinois because of their ineptness. They offered the vehicle for sale, I asked twice and gave the texts that the truck was “not” under a factory recall “no sale”, I was assured it was not. I electronically signed paperwork on a Monday, flew to the city that night. I arrived at opening time to finalize everything and drive the truck home on a 24 hour drive, the financial department has added several thousand dollars on extended warranty’s that I had said I didn’t want and wasn’t on the original paperwork. They took off the warranty’s and then told me they got me a better rate which was actually one half percent higher so the fixed that. Then they agreed to ship me the truck after the recall was fixed and reimburse me for my plane tickets and hotel, I agreed, it took me a month and hundreds of texts, phone calls that you have to leave a message and don’t get a call back. After I signed the paperwork and was given a fob the salesperson came in and said I couldn’t take the truck because it “IS” under a no sale factory recall. The dealership had me electronically signed paperwork again then had to mail me paperwork to sign in person and mail back. Some of the people were rude as xxxx and lied every text or call which I have saved, also selling the truck violated the law because of the “no sell” factory recall. I’ve had the truck for 45 days or more and still can’t register the truck here in Illinois because the dealer couldn’t do it correctly. The truck is the nicest truck I’ve ever owned at this point and in my 65 years I’ve had many that I’ve bought on the phone or internet and drive home it had shipped and have never dealt with a worse dealer. I’ve waited to do this review until I got my final reimbursement check which finally got here the end of last week. I’ll never deal with them again and if you don’t have the patience of a saint, plenty of time and the knowledge to find what they try to screw you on STEER CLEAR!!! More

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Kyle was great, been using him for Year and he services all of my vehicles all of my vehicles More

by Bryanb Verified Customer Verified Customer

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Amazing sales and service team! Easy, fast and reliable Professional, family feel with lots of inventory Easy, fast and reliable Professional, family feel with lots of inventory More

by jc21hale Verified Customer Verified Customer

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The sales, finance and service departments all did an excellent job on the purchase of my beautiful new Ram! I appreciate it very much! Thank you. excellent job on the purchase of my beautiful new Ram! I appreciate it very much! Thank you. More

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I was very pleased with the service. The service rep took great care of me. The service rep took great care of me. More

by hoytrobinson Verified Customer Verified Customer

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Airpark sold a vehicle to me with safety related issues that they guaranteed were already inspected for and in good working order. Their sales representative responded that they would take care of safety i that they guaranteed were already inspected for and in good working order. Their sales representative responded that they would take care of safety issues, but that is far from the truth. These issues should also have been covered under AZ lemon law 15 day/500 mile AZ implied warranty, but the dealer refused to do anything about it, even with third party inspections stating these issues are safety issues. Do not trust the dealership to perform their own inspection and always get your on before buying a vehicle through them! This dealership doesn't even touch issues when they do trade ins, hoping to pass problems onto the buyer to avoid costs themselves. They also refuse to provide phone numbers or emails to property escalate issues. Don't expect any change through escalating the issue up the chain to Rhett Ballard, general sales manager. He will dismiss your concerns and recommend you to just file a lawsuit. Great group of folks willing to sell you a vehicle with safety issues and stand behind their work. Avoid this dealership at all costs when buying used or new. More

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Had my car for a coolant leak. Fixed that. Then electrical lights went off. Updated software but the lights never went off. Extremely frustrating. Will never buy a Dodge again. Fixed that. Then electrical lights went off. Updated software but the lights never went off. Extremely frustrating. Will never buy a Dodge again. More

by jlvgb Verified Customer Verified Customer

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They were service center in Scottsdale. Men back multiple times for the same reason a month for a fuel pump. First time did it in a week second time 3 weeks, Men back multiple times for the same reason a month for a fuel pump. First time did it in a week second time 3 weeks, More

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