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Rhoel Gray
234 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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234 Reviews of Rhoel Gray
July 13, 2026
Germain BMW was a pleasure to work with. The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very helpful, courteous and thorough. I appreciated his input regarding test driving my vehicle. Rhoel did not rush me and when the service work completed explained everything that was done. My vehicle was washed and ready to go and rides beautifully. Also, would like to commend your service technician, unfortunately, I can't remember his name for the work he performed on my vehicle. Having the rear tires replaced the wheel rims were not scratched. Additionally, the Germain dealership did not charge an additional percentage for using a credit card. I plan to continue to do business with Germain BMW of Naples. More
by Antoinette
Other Employees Tagged: Unfortunately, I can't recall the name of the excellent service technician who worked on my vehicle. He did a great job.
May 27, 2026
Rhoel Gray has been our Service Manager for over 10 years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I c years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I can’t appreciate him more. He’s personable and very professional. More
by res7775
April 24, 2026
My car was serviced by Rhoel Gray on April 2026. Rhoel provided excellent service and explained my repairs. It’s refreshing to know GREAT customer service still exist. Thank you Rhoel Gray. Joel Rhoel provided excellent service and explained my repairs. It’s refreshing to know GREAT customer service still exist. Thank you Rhoel Gray. Joel More
by Hollocherj
April 22, 2026
I brought the car in for routine maintenance and once again left completely satisfied with the service and experience with Rhoel Gray and the rest of the service department. It was also my first visit si again left completely satisfied with the service and experience with Rhoel Gray and the rest of the service department. It was also my first visit since the remodeling of the facility, and I found the upgrades and comfort level provided to be top notch. More
by williamrdsx
February 20, 2026
We were traveling from out of town and our BMW had a number of issues that came up on our ride. I explained the issue to Rhoel Gray at Germaine BMW and he very graciously got us in and was able to accom number of issues that came up on our ride. I explained the issue to Rhoel Gray at Germaine BMW and he very graciously got us in and was able to accommodate our necessary repairs before our trip home. Rhoel and everyone at this dealership were very understanding and exemplary in making the repairs and we felt confident in our ride home through rain, sleet and snow. A big thank you to the Germain team in Naples, FL from two weary travelers! More
by Murphys
February 07, 2026
This dealership provides great customer service and it all starts with Rhoel Gray. He has been with me through three BMW’s. He has never failed to be efficient, knowledgable and pleasant. He is a real as all starts with Rhoel Gray. He has been with me through three BMW’s. He has never failed to be efficient, knowledgable and pleasant. He is a real asset to your company. More
by iamchrista
Other Employees Tagged: Klevis Toska
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