Rhoel Gray

Mr. Gray was a pleasure to work with and very Knowledgeable. The waiting room was comfortable. Knowledgeable. The waiting room was comfortable. More

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Germain BMW was a pleasure to work with. The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very The facility is modern, clean and comfortable. The location is very convenient. Rohel Gray, Assistant Service Manager, was knowledgeable, very helpful, courteous and thorough. I appreciated his input regarding test driving my vehicle. Rhoel did not rush me and when the service work completed explained everything that was done. My vehicle was washed and ready to go and rides beautifully. Also, would like to commend your service technician, unfortunately, I can't remember his name for the work he performed on my vehicle. Having the rear tires replaced the wheel rims were not scratched. Additionally, the Germain dealership did not charge an additional percentage for using a credit card. I plan to continue to do business with Germain BMW of Naples. More

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Rhoel Gray has been our Service Manager for over 10 years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I c years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I can’t appreciate him more. He’s personable and very professional. More

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Rhoel accommodated by needed for a rapid service visit and need to get to an important doctor visit and need to get to an important doctor visit More

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Rhoel Gray always does a great job caring for his customers. Been with him for eight years plus!! customers. Been with him for eight years plus!! More

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My car was serviced by Rhoel Gray on April 2026. Rhoel provided excellent service and explained my repairs. It’s refreshing to know GREAT customer service still exist. Thank you Rhoel Gray. Joel Rhoel provided excellent service and explained my repairs. It’s refreshing to know GREAT customer service still exist. Thank you Rhoel Gray. Joel More

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I brought the car in for routine maintenance and once again left completely satisfied with the service and experience with Rhoel Gray and the rest of the service department. It was also my first visit si again left completely satisfied with the service and experience with Rhoel Gray and the rest of the service department. It was also my first visit since the remodeling of the facility, and I found the upgrades and comfort level provided to be top notch. More

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Our service advisor, Rhoel Gray was very helpful and efficient getting my recall service taken care of! efficient getting my recall service taken care of! More

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We were traveling from out of town and our BMW had a number of issues that came up on our ride. I explained the issue to Rhoel Gray at Germaine BMW and he very graciously got us in and was able to accom number of issues that came up on our ride. I explained the issue to Rhoel Gray at Germaine BMW and he very graciously got us in and was able to accommodate our necessary repairs before our trip home. Rhoel and everyone at this dealership were very understanding and exemplary in making the repairs and we felt confident in our ride home through rain, sleet and snow. A big thank you to the Germain team in Naples, FL from two weary travelers! More

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Service was great. Rhoel Grey ervice rep was outstanding. In attitude and exceptional follow up. Rhoel Grey ervice rep was outstanding. In attitude and exceptional follow up. More

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