Rhoal is alway helpful. Makes sure I have a car while mine is being worked on. Alway courteous and again very helpful. My car always looks great when I get it back
"Always great service "
Our service advisor Rhoel Gray always greets you with a smile . He is professional and most importantly knowledgeable about BMW’s . Traveling between Florida and NJ gives me the opportunity to judge one dealership against another and Rhoel makes the Florida dealership the winner
"Excellent service experience"
Rhoel Gray was very professional, took care of my issues and while I waited for my vehicle kept me up to date with the status. They are not only professional but the waiting room is very comfortable. I also saw a very impressive situation. There was an elderly gentlemen who had just lost a loved one and seemed confused. He had just been in an accident. A service advisor Moises sat down with him, helped him call his insurance company, explained the damage to the car and worked with the insurance company to get a rental car for him. This is a busy service department, and Moises showed incredible empathy towards this elderly customer. Bravo!
"Exceptional Professional Service"
This Company provides a real value added benefit. The quality of service/attention to the customer
is thoroughly extended. From beginning to completion there's a calming exchange of dialog with a well
skilled Service Staff. Rhoel Gray & his team are the consummate Managers making us feel the purchase of their product was the final assurance of a successful experience.
I have worked with Germain BMW for the last 8 years. I have never dealt with a dealership that understands customer service better. From start to finish... always exemplary service. Mr Grey is the super star of the service department. Courteous, professional and knowledgeable.
"A good experience "
Alex did a job of over coming my objections. Pricing fairness, previous experience and did a nice job of bringing me back as a client.
"Upgrade to its fullest"
My recent experience at Germain BMW was pretty amazing to say the least. I was in the market to trade in my BMW and had been itching to get in a take a look at what was available. Originally I wanted a 335i or something with a little more power. Ken was immediately able to help narrow down my choices and gave me some options that he knew I would like, just from our short convo. The car he identified was perfect for me and the process wasn't intimidating like I thought it might be. Ken is very meticulous and detail oriented when explaining car features and makes you feel like the most important person in the building. I would recommend Germain BMW and their staff over any dealership I have ever experienced. You feel like family the minute you set foot on the lot. Thanks
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"Purchase and service experiences excellent"
Purchase experience was very responsive and professional. Both the sales people and the financial office were great.
Service experience also very good. Rhoel Gray has been my service rep. and has been consistently helpful. In most every instance the work done has been right the first time.
- Paul Girard
I have been buying and dealing with the service department at Germain for some time now and Rhoel has been my service adviser. He is on the ball, smart and a pleasure to deal with. Keep up the good work.
Rhoel Gray is a "Black Belt Service Advisor", great human resource from BMW of Naples FL . I like to send my car with his team.
Miguel Del Castillo.
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