Rhoel Gray | Page 3

So many good attributes but the ONE that is #1, the service Team AND Rhoel Gray. He is steadfast diligent, competent, and smart. Never alibis if there is an issue and always seeks solutions! He is a l service Team AND Rhoel Gray. He is steadfast diligent, competent, and smart. Never alibis if there is an issue and always seeks solutions! He is a large reason I use Germain for all of my BMW needs! More

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Always receive excellent service. Led by Rhoel Gray - outstanding response and care. Goes the extra step to make my customer experience flawless. Great at understanding my concerns, a Led by Rhoel Gray - outstanding response and care. Goes the extra step to make my customer experience flawless. Great at understanding my concerns, addressing them and resolving them. More

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Rhoel Grey have assisted me for years in the service of our 2 BMW, excellent communicator and kept me informed of the progress on the service. our 2 BMW, excellent communicator and kept me informed of the progress on the service. More

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Rhoel Gray Is amazing and extremely professional! Thank you for making the process so smooth. He is the best!! Thank you for making the process so smooth. He is the best!! More

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Rhoel Gray, my representative, was very helpful and responsive. I would be very happy to work with him again. Dealership was under construction, so not the normal situation, but otherwise all good. responsive. I would be very happy to work with him again. Dealership was under construction, so not the normal situation, but otherwise all good. More

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Rhoel Gray was the one who kept me up to date on what was happening. He was very pleasant, polite and professional. I enjoyed talking with him, he made the experience worth it. happening. He was very pleasant, polite and professional. I enjoyed talking with him, he made the experience worth it. More

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We recently purchased our 4th BMW from this dealership and the main reason we remain loyal to the brand is because of their SUPERB SERVICE Center. Rhoel Gray has been our Service Advisor for over 9 years and the main reason we remain loyal to the brand is because of their SUPERB SERVICE Center. Rhoel Gray has been our Service Advisor for over 9 years now. He is the epitome of class and his dedication to his customers is second to none. Rhoel not only represents the Service center, he represents THE BMW GROUP and company with Perfection. We feel as though we are family, as he takes such excellent care of our vehicles and is an absolute delight for us to work with. We actually look forward to having our BMW's serviced simply because Rhoel handles everything with ease and makes the process an absolute pleasure. More

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Rhoel was great, prompt, attentive, kept me informed. Completed on time and freshly washed when delivered back to me. Completed on time and freshly washed when delivered back to me. More

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bought a new BMW here and have been taking it back for service for the past 6 years. Service has always good, with good warranty work and provision of a loaner once when a part was not immediately availab service for the past 6 years. Service has always good, with good warranty work and provision of a loaner once when a part was not immediately available. Advisor Rhoel Gray has been very good, professional and friendly without the relentless upselling to which one is sometimes subjected. Prices seem in line with the industry. More

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This is the best BMW dealership in Southwest Florida. They are very professional, honest, and always punctual. Their service consistently exceeds expectations. They are very professional, honest, and always punctual. Their service consistently exceeds expectations. More

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