Rhonda Yeager | Page 2

Montrose Ford responded

Knowing that you appreciated our service and sales support, along with our selection of high-performance vehicles, means a lot to our team. We’re delighted you chose a used Ford Escape and hope it continues to exceed your expectations on the road. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

We’re glad the service on your Ford F-150 felt hassle-free and friendly. Hearing you’d recommend us means a lot to our service team. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

We’re glad the valet service arrived on time and that you received timely updates throughout the process. Hearing that it saved you time means a lot to our service team. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Knowing that our pickup and drop-off service and reminders simplified your visit is rewarding to our service department. Our team is pleased we could work with Allstate to cover the repair of your Ford Escape’s bushing arm, rear shocks, and wheel alignment, saving you money. It’s great to hear the inspection video helped you see exactly what our technicians addressed. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Honest communication is at the heart of our service department, so knowing you appreciated the updates and clear service notes on your Ford F-150 is gratifying. Thank you for the five-star rating. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Knowing the whole experience, from purchasing your Ford F-150 Hybrid to our maintenance care and mobile service, left you thrilled means a lot to our team. We’re glad the purchase process felt seamless. Our team is pleased we could keep your F-150 Hybrid maintained and bring mobile service right to you. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

We’re glad the service on your Ford F-150 exceeded your expectations. Your recommendation means a lot to our service department. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Your feedback about being kept informed during each phase of the repair highlights how our service team prioritizes clear communication. We’re glad we could complete the repair efficiently for your Ford Bronco. Hearing that our knowledgeable approach and clear updates met your needs means a lot to us. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Montrose Ford responded

Your mention of the technician’s video walk-around during the service on your Ford Bronco underscores our commitment to transparency. Knowing our regular updates from pickup to return helped you feel confident means a lot to us. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com