Ric Funston
Ric Funston at Bill Kay Nissan
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Ric Funston | Page 2

Service Writer

Bill Kay Nissan

1601 Ogden Ave
Downers Grove, IL 60515

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4.8
866 Reviews
4.8

866 Reviews

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866 Reviews of Ric Funston

September 25, 2023

Dealership Rating
Employee Rating

Did not have part in stock Put on order No mention of transmission performance after recall Car was not washed More

by rkosin131
Service Price Transparency
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Recommend Dealer
No
Sep 25, 2023

Bill Kay Nissan responded

rkosin131 I apologize parts have been our kryptonite all year. I will talk with Rick about recall and have reach out to you asap. Anytime you are in the area please stop in we owe you a car wash. Please call me DONNIE JORMAN OWNER LOYALTY MANAGER at 630-969-3200 ext.1221

September 19, 2023

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Dealership was very helpful with getting a safety inspection completed with the vehicle I recently purchased. More

by jarshall27
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Recommend Dealer
Yes
Sep 20, 2023

Bill Kay Nissan responded

Hi Jarshall27, we are very happy to have provided you with such a positive experience!

September 15, 2023

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Fast, efficient, met my expectations. It was a quality customer experience from start to finish. More

by TJ
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Recommend Dealer
Yes
Sep 15, 2023

Bill Kay Nissan responded

We are so happy to read such a great review about Bill Kay's Downers Grove Nissan!

September 08, 2023

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I dealt with my guy Rick, great experience aw always. He has great communication, letting me know what my vehicle needs and why. More

by anigro2213
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Recommend Dealer
Yes
Sep 08, 2023

Bill Kay Nissan responded

We thank you for your business and great review.

August 31, 2023

Dealership Rating
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I think Robert did great with taking care of me, however, there was a lot of confusion with each department. I was told to come in whenever but, then, when I would call to confirm, the service guys would be More

by Bre
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Recommend Dealer
Yes

Other Employees Tagged: Robert Tyminski

Aug 31, 2023

Bill Kay Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

August 28, 2023

Dealership Rating
Employee Rating

Rick is awesome in the service center. He is always honest about what my car needs More

by ed4tgyhuj
Service Price Transparency
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Recommend Dealer
Yes
Aug 29, 2023

Bill Kay Nissan responded

Hi Ed4tgyhuj, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

August 23, 2023

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Employee Rating

Lost confidence in the service department after work request, said work was completed but it wasn't. More

by GILBERT.HESSLAU
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Recommend Dealer
No

Other Employees Tagged: Carl Beckstrom

Aug 24, 2023

Bill Kay Nissan responded

Thank you for speaking with me concerning your tire rotation, Please accept our apology we wish you well moving forward.

August 22, 2023

Dealership Rating
Employee Rating

I don’t know which car this survey is for because I took 2 car in within a few days apart More

by Pdma37
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Recommend Dealer
No

Other Employees Tagged: Robert Tyminski

Aug 23, 2023

Bill Kay Nissan responded

Pdma37, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext. 1221

August 22, 2023

Dealership Rating
Employee Rating

Robert is very thorough. He has a mechanics check over everything closely. I appreciate all of his confidence and direction. More

by Bennybo294deb
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Recommend Dealer
Yes

Other Employees Tagged: Robert Tyminski

Aug 23, 2023

Bill Kay Nissan responded

Hi Bennybo294deb, we are very happy to have provided you with such a positive experience!

August 18, 2023

Dealership Rating
Employee Rating

Excellent service! The gentlemen in the service department could not be nicer. The people in the cashier office are excellent! Work on my car is always done well and in More

by Deb Truskey
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Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Bill Kay Nissan responded

Deb Truskey, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Kay's Downers Grove Nissan!

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