Ric always takes care of me, even when something pops up
unexpectedly and I need a quick fix to get myself back on the road.
unexpectedly and I need a quick fix to get myself back on the road.
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by robrtedf
Verified Customer
Verified Customer
Service Price Transparency
Did not have part in stock
Put on order
No mention of
transmission performance after recall
Car was not washed
transmission performance after recall
Car was not washed
More
by rkosin131
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2023 -
Bill Kay Nissan responded
rkosin131 I apologize parts have been our kryptonite all year. I will talk with Rick about recall and have reach out to you asap. Anytime
you are in the area please stop in we owe you a car wash. Please call me DONNIE JORMAN OWNER LOYALTY MANAGER at 630-969-3200 ext.1221
Dealership was very helpful with getting a safety
inspection completed with the vehicle I recently purchased.
inspection completed with the vehicle I recently purchased.
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by jarshall27
Verified Customer
Verified Customer
Service Price Transparency
Sep 20, 2023 -
Bill Kay Nissan responded
Hi Jarshall27, we are very happy to have provided you with such a positive experience!
Fast, efficient, met my expectations.
It was a quality customer experience from start to finish.
It was a quality customer experience from start to finish.
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by TJ
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2023 -
Bill Kay Nissan responded
We are so happy to read such a great review about Bill Kay's Downers Grove Nissan!
I dealt with my guy Rick, great experience aw always.
He has great communication, letting me know what my vehicle needs and why.
He has great communication, letting me know what my vehicle needs and why.
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by anigro2213
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2023 -
Bill Kay Nissan responded
We thank you for your business and great review.
I think Robert did great with taking care of me, however,
there was a lot of confusion with each department. I was told to come in whenever but, then, when I would call to confirm, the service guys would be
there was a lot of confusion with each department. I was told to come in whenever but, then, when I would call to confirm, the service guys would be on lunch or just not available. I think clearer communication on that part would have made the experience even better. I was in and out in 5 minutes which was extremely appreciated.
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by Bre
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Robert Tyminski
Aug 31, 2023 -
Bill Kay Nissan responded
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Rick is awesome in the service center.
He is always honest about what my car needs
He is always honest about what my car needs
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by ed4tgyhuj
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2023 -
Bill Kay Nissan responded
Hi Ed4tgyhuj, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!
Lost confidence in the service department after work
request, said work was completed but it wasn't.
request, said work was completed but it wasn't.
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by GILBERT.HESSLAU
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Carl Beckstrom
Aug 24, 2023 -
Bill Kay Nissan responded
Thank you for speaking with me concerning your tire rotation, Please accept our apology we wish you well moving forward.
I don’t know which car this survey is for because I took
2 car in within a few days apart
2 car in within a few days apart
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by Pdma37
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Robert Tyminski
Aug 23, 2023 -
Bill Kay Nissan responded
Pdma37, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext. 1221
Robert is very thorough.
He has a mechanics check over everything closely. I appreciate all of his confidence and direction.
He has a mechanics check over everything closely. I appreciate all of his confidence and direction.
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by Bennybo294deb
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Robert Tyminski
Aug 23, 2023 -
Bill Kay Nissan responded
Hi Bennybo294deb, we are very happy to have provided you with such a positive experience!
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