"I received horrible treatment during my recent visit to..."
I received horrible treatment during my recent visit to this place. Sales Manager Ricardo Luque was loud, aggressive and rude. Basically he was upset because I was not falling for any of his sales tactics so he ended up insulting me which is highly unacceptable. I reported this incident to higher management through email post my visit but till date I haven't received any response so guessing they are in support of this kind of behavior. I found bad reviews for this person on multiple public forums where people had similar experiences in the past. Wondering why dealership is allowing such unprofessional behavior. If you are looking for pleasant and transparent car buying experience then this is not the place. Disappointed with Nissan.
"We had no problems regarding other employees at this..."
We had no problems regarding other employees at this dealership. However, when I spoke to the Sales Manager Mr. Luque on the phone regarding an issue at his dealership he came across as manipulative, condescending and arrogant. Maybe he had a bad day, but he came across as a smart xxx and I told him so. We had to go over his head to resolve our issue with the dealership. Others at the dealership were professional in every respect.
"Definition of AMAZING Customer Service"
Attended this dealership on a friday after work, test out the rogue 2020 loved it, about to sign a deal agreed for 60 months finance and after going with the financial team they put my deal for 72 months same payment I was furious exhausted and confused, and cannot believe I shake the guys hand and played the gong for my new car .. I broke the deal and stepped out after hours of dealing with it very frustated....Ricardo and Enrique took care of me and were very understanding and kept me on the loop for how they were going to make it up after that first initial experience...They came through with an OUTSTANDING and EXCELLENT customer service and deal for me ...I Love my new Rogue 2020 and drove it off the lot today..I turn it on and the first song on XM by coincidence was Def Leppard Gods of war my ultimate best song ever from my favorite band ..So it was meant to be.... Thank you guys really thank you I am happy and I dont have nothing more to express than Thats the way you do customer service after what happened...
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"They made it happen!"
Dealerships are NEVER easy to deal with. I knew exactly what I wanted and exactly how much I could spend. Reginald introduced himself (really easy to work with) and I told him what my limit was on a car. Of course they had to work the numbers. Another gentleman comes back with a number way over my limit (tbh his was sort of an xxxxxxx, but I didnt get his name). Then Ricardo came back with another number a dollar under my limit (he knew how frustrated I was from the gentleman before him and he was great to work with) I was really excited! It was alittle bit of a struggle to get to the finish line but we made it. I would definitely recommend this dealership! Loving my 2018 Nissan Altima!
"Excellent customer service "
Helped me with exactly with what I needed and the interest rate that I was looking for ..it was pleasant and smooth no pushy car sales men.
"More to come"
Information to come. I have removed the review I posted originally and I plan to attempt to resolve issues with the dealership and I will provide a complete review once I know whether resolution attempts are successful.
xxxxing awesome! I love them. They did everything they can to get me the car I wanted ! They delivered. Thank you so much I appreciate everything.
"Got me the vehicle that I wanted, at a price I could afford."
I actually went there with a specific vehicle in mind. The team didn't pressure me to choose any other vehicle, and got my transaction processed without too much time wasted.
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