Ricardo Rivero
Ricardo Rivero at Ocean Cadillac
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Ricardo Rivero | Page 2

Cadillac Certified Parts Manager

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.5
34 Reviews
4.5

34 Reviews

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34 Reviews of Ricardo Rivero

February 28, 2023

Dealership Rating
Employee Rating

The staff is great, the overall establishment looks great. The rep who handled my request last Sat was the best besides the prior one in Jan. Other than that and the computer chip shortages/recalls I’m More

by BDUMEINVESTMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena, Mike Lombrozo

Mar 01, 2023

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 15, 2023

Dealership Rating
Employee Rating

Worst dealership and Service I have ever experienced. I would not recommend nor do business with you again. I have high regret now and feel ripped off and taken advantage. Hope you feel good about yourse More

by jkaplan1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jimmy Pena , Jeremy Bonilla, Hugh Okoye

February 11, 2023

Dealership Rating
Employee Rating

Excelente good atentos buen servicio amable a tiempo todo con el horario les recomiendo Cadillac al 100% More

by EDDYPINARES88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro, Jimmy Pena , DAS Admin, Marc Collins, Mario Murgado JR, Hugh Okoye, Matt Wahnon

Feb 12, 2023

Ocean Cadillac responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

December 30, 2022

Dealership Rating
Employee Rating

Easy to make service appointment and was in and out very quickly. While I waited for a short time, I had a great meal at the cafe and walked by the Museum of amazing classic vehicles...a must see for any au More

by mbrandes
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena

Dec 31, 2022

Ocean Cadillac responded

It's great to hear that Jimmy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

December 10, 2022

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Employee Rating

We had an excellent experience great customer service- every thing was explained carefully. Will recommend. More

by mercyandjose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro, Jimmy Pena , DAS Admin, Marc Collins, Petrina Cossentino, Mario Murgado JR, Hugh Okoye, Matt Wahnon

Dec 11, 2022

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

August 24, 2022

Dealership Rating
Employee Rating

The service was excellent, Lincoln the dale representative was very nice and helpful during the transaction More

by LOURDESBOSCH60
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena , DAS Admin, Baho Agbas, Marc Collins, Hugh Okoye

Aug 25, 2022

Ocean Cadillac responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Aug 25, 2022

LOURDESBOSCH60 responded

Thank you. Was a pleasure

July 05, 2022

Dealership Rating
Employee Rating

Very professional service department. The work was done in a timely manner. Happy with the service. More

by ARGVENTURES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro , DAS Admin, Baho Agbas, Petrina Cossentino, Luis Gonzalez, Ivan Medina, Hugh Okoye, Luigi Uceta, Saleem Wade

Jul 06, 2022

Ocean Cadillac responded

Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come!

April 28, 2022

Dealership Rating
Employee Rating

Muy buena atención excelente servicio. Mecánica resuelta. La atención humana cumpliendo en tiempo y forma. Siempre vuelvo por los mismos motivos expuestos antes. Gracias More

by MIguel lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DAS Admin, Marc Collins, Barbara Gendler, Mario Murgado JR, Hugh Okoye

Apr 29, 2022

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 13, 2022

Dealership Rating
Employee Rating

I am a retired Marine Veteran having served 30 years on Active Duty. I am not easily impressed and I demand Quality Service. I was extremely impressed with the professionalism of the staff, quality of serv More

by Da Legend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Barbara Gendler

Apr 14, 2022

Ocean Cadillac responded

Thank you so much for the 5 star review. We appreciate your business and our team looks forward to serving you again soon!

Apr 14, 2022

Da Legend responded

I would like you to consider offering a Military Discount on parts and service to Retired Veterans and Active Duty Military. Semper Fidelis.

November 24, 2021

Dealership Rating
Employee Rating

This was a wonderful experience!!!! Thank you so much David Dill, Cenevy, and Mike from Finance….my wife loved her new car like always we will be back. More

by Ginalina14
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro , DAS Admin, Baho Agbas, Marc Collins, Petrina Cossentino, Barbara Gendler, Mario Murgado JR, Rich Sturgill

Nov 24, 2021

Ginalina14 responded

This was a wonderful experience!!!! Thank you so much David Dill, Cenevy, and Mike from Finance….my wife loved her new car like always we will be back.

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