Ricardo Vazquez
Ricardo Vazquez at Toyota of Lancaster

Ricardo Vazquez | Page 7

Internet Manager

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.8
98 Reviews

Dealership Experience

7 yrs, 3 mos

Industry Experience

20 yrs

Languages Spoken

English English

Spanish Spanish

4.8

98 Reviews

Write a Review

98 Reviews of Ricardo Vazquez

February 21, 2021

Dealership Rating

The customer service was really good the whole process was very quick and simple. And the person that helped us made the experience easier and it was worth going all the way Lancaster!! More

by EDGAR179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 10, 2021

Dealership Rating
Employee Rating

Dishonest, slow, sleazy car dealers, your basic nightmare. Even though the price and vehicle was agreed upon before arrival to dealership, they added on a bunch of BS and drove up the price. Warnin More

by LQN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Craig Edwards

Feb 10, 2021

Toyota of Lancaster responded

Hi LQN2, We were disheartened to read both your Toyota Survey and now your DealerRater review. I'm sure you have seen our review history and can see that we are committed to giving our customer's an excellent experience. I have examined your sales experience from the salesman's perspective. I want to get additional information from you to address what went wrong in our process and correct it. I look forward to speaking with you. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

February 04, 2021

Dealership Rating

Vehicle detailing was bad and car being a certified vehicle has seat belts in poor condition which should have been fixed before sale The finance department provided wrong/incorrect information on p More

by MOHAMMAD.FARHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 04, 2021

Toyota of Lancaster responded

Hi MOHAMMAD.FARHAN, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We know you have been in contact with our Internet Director, Joe, to resolve your concerns as you don't live locally. We value your business and apologize for the subsequent issues since your purchase. Please feel free to call me directly at 661-952-2103 or simply reply to this email if I may offer additional assistance. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

Feb 08, 2021

MOHAMMAD.FARHAN responded

Hi Teresa, Thanks for reaching out. I was called once by someone and without introducing himself he asked what I can do for you. I had to guess and ask him what this call is all about and then he said he is calling because Ricardo mention something and that shows the seriousness to resolve any issue. He asked me to visit the local Toyota dealership which I should have not done in the first place but i did and ask them to fix the minor issues as the car is Toyota certified and under warranty and upon enquiring I was told they cannot. I want to send you pictures which I took when the car was delivered and when I finally got all my documents I took time to go through the protection plan and I realized it doesn't say what I was told by the finance lady. So there are two issues that i mentioned in my feedback . One is with the poor detailing work (seats belts, paint scratches and chips) and protection plan. I know its a used car but I have also seen other TCPV in your inventory and the detailing work was exceptional . I bought this car while the repair work was happening and I trusted when I will get it its gonna be treated the same way as other certified pre owned vehicles but it wasn't. I was also not given $200 discount on mentioning cars.com which was clearly mentioned in the advertisement and i took it as no big deal. Please share your direct email id and i will send you the snaps which will make things to understand. Farhan

Feb 08, 2021

Toyota of Lancaster responded

Hi Farhan, My email address is tcaso@tol-av.com. I look forward to receiving the pictures. Teresa

December 22, 2020

Dealership Rating
Employee Rating

On sight at 3 other dealerships they tried high pressure sales to sell me a truck close to what I wanted. Toyota of Lancaster sold me the exact truck I wanted before it was on the lot and over the phone. Af More

by NODEWISE
Recommend Dealer
Yes

Other Employees Tagged: Anthony Doyle

December 20, 2020

Dealership Rating
Employee Rating

He didn’t tell me till after I drove up to the high desert twice and bought a car that they could’ve delivered it to me also the car delivery room was full of smoke More

by JEFFJONESMAY16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 21, 2020

Toyota of Lancaster responded

Hello JEFFJONESMAY16, Thank you so much for the feedback regarding your purchase experience. Under normal daily circumstances, we do perform home deliveries. However, on the day you purchased, we were understaffed and didn't have the capacity to make that offer. We apologize that someone's cigarette smoke wafted into the delivery bay from outside the building. There is no smoking allowed near any of the entrances/exits along the outside of the building. We want to apologize for the bad experience you shared with us. We pride ourselves on being a customer service oriented dealer and are truly sorry for your dissatisfaction. Please let me know if I can be of service to you in the future. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

December 06, 2020

Dealership Rating
Employee Rating

Very accommodating sales people, Ricardo is really easy to deal with and funny. No pressure sales. The dealership is very clean and well kept. Finance personnel is very understanding of the buyer,s situati More

by RUDEDUDE6FIVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Oscar Garcia , Amanda Chaves, Justin Neuburger

October 30, 2020

Dealership Rating
Employee Rating

I had a great experience at this dealership. My sales personnel was very professional. Big shout out to Ricky and Anthony for all the help! More

by SZARATE399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Doyle

September 08, 2020

Dealership Rating
Employee Rating

I just want to thank the staff in Lancaster Toyota for doing a wonderful job. The deal went smooth and they took their time to work in my deal. More

by Nathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Boghos, Eddie Gonzalez , Sonny Asaad, Dennis Grizzell, Henry Guzman, Brandon Leyva, Ian Mendoza, Geoff Yeager

September 05, 2020

Dealership Rating

This was my first time at this Toyota dealership & I will definitely come back! Eddie was great! I will recommend them to friends and family. More

by EILEENCCORP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Alvarez

July 19, 2020

Dealership Rating

I had a great experience at this dealership!! I’m very happy with my new car and with the great customer service that I received from Ricky, Rodrigo, Ángel and Tony. I highly recommend them!! Great team!! More

by HERMOSAROSA75
Recommend Dealer
Yes

Other Employees Tagged: Antonio Hernandez , Rodrigo Rojas, Ángel Villalta

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