Joseph Boghos

Toyota of Lancaster responded

Thank you for taking the time to share your concerns. We are sorry to hear that your recent service experience was frustrating and left you feeling that you had to argue to have your concerns addressed. That is certainly not the experience we want for our guests. We take vehicle concerns seriously and follow appropriate diagnostic procedures to help identify and verify reported issues before recommending or performing repairs, including any repairs that may be eligible for extended warranty coverage. We understand how important it is for you to feel heard and confident that your concerns are being properly evaluated. We would appreciate the opportunity to review your experience and discuss the specific concerns you are having with your truck. Please feel free to contact us directly so we can look into the matter further and work toward a better experience.

Toyota of Lancaster responded

Thank you for the wonderful review! We’re so glad to hear that our team made you feel comfortable and never pressured you into making a purchase. We truly appreciate you choosing Toyota of Lancaster, even if your first Nissan made you feel like a “traitor”! You’re still part of the Toyota family, and we’re grateful for your business. Thank you again, and we look forward to seeing you next time!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re so glad to hear that our team was informative, friendly, and helpful throughout the process. We truly appreciate your business and are happy we could make your experience a smooth one. We look forward to seeing you again!

Toyota of Lancaster responded

Thank you for your wonderful review! We're delighted to hear that Eric Larson and the team provided such a great experience for both you and your daughter during your vehicle purchases. Congratulations to you both on your new vehicles! We truly appreciate your trust in our team and look forward to assisting you with all your future automotive needs. Enjoy your new Toyotas!

Toyota of Lancaster responded

Thank you for your kind review! We’re so happy to hear that Elsie Lopez provided you with great customer service. We truly appreciate your compliments about our friendly team at Toyota of Lancaster. We look forward to continuing to provide you with excellent service on your future visits!

Toyota of Lancaster responded

¡Muchas gracias por su comentario! Nos alegra saber que recibió un excelente servicio y que nuestro equipo fue amable, cordial y respetuoso durante su visita. En Toyota of Lancaster trabajamos todos los días para brindar la mejor atención posible a nuestros clientes. Apreciamos mucho su apoyo y esperamos poder atenderle nuevamente en el futuro. ¡Gracias por confiar en nosotros! 🚗

Toyota of Lancaster responded

We’re lucky to have team members like Brandon, and your recognition means a lot. Thank you for your kind words!

Toyota of Lancaster responded

Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet your expectations.

Toyota of Lancaster responded

I do apologize for the misspelling of your name and email. We do get a suggested trade-in value for a vehicle, and it depends on different variables, so values can vary. If there was any misrepresentation in the amount of time it would take once again I would like to offer my apologies, but in all honesty, when buying and trading in a car, it does take longer than 5-10 minutes when finalizing all the documents for the Finance Department. We will be sure to look over our process and see what we can do to improve overall time for our customers, but we don't like to rush, since it is the 2nd most important purchase one makes. If you wish to discuss your experience further please do reach out to us at (661) 952-2103.