Joseph Boghos

My experience was the worst experience. I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sa I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sales representative with the information for the application. The time was approximately 12:30 p.m. Upon arrival to the dealership, the sales representative had already gone home for the day. I returned the following day to purchase the vehicle and the vehicle still needed to be cleaned and fine tuned. My complaints were the Crayola melted in the back passenger door in three places, the windshield wipers scraping, the tire treads were very low, the vehicle needed to be polished, the rear passenger side paint didn't match, the panoramic roof needed to be lubed and the Carplay/Appleplay needed to be installed. The sales guy said that they could drop $1k off the price of the vehicle for the tires and that I could bring the vehicle back to get all the other things attended to. Then I requested that the dealership only run my credit with Golden One Credit Union. They agreed, but weeks later I received proof they didn't keep their agreement and ran my credit with Wells Fargo and other institutions. On the day I purchased my vehicle, February 25th, I completed the proper paperwork, gave the $10k deposit and signed everything. A week later, Toyota of Lancaster phoned me and told me the bank would not finance the vehicle with the extended warranty terms as they were. They said that the price was extremely high for the amount of miles on the vehicle. Toyota agreed to drop the warranty price by $1700. The warranty products remained the same. Only the package was discounted. I told them that until I have my vehicle serviced properly I couldn't sign the paperwork. They requested that I return the car to their dealership 556 miles away. A week later 3returned the vehicle and was given a rental vehicle for the week since I had to return to Northern California, 556 mile for work. Four days later, I received a call from Joe, the internet manager that the vehicle was ready. The Carplay/Apple play was installed, the panoramic roof was lubed, the transmission and engine inspection was completed, the Crayola was removed, and the fender clip couldn't be replaced unless they replaced the whole bumper. I told Joe that I could return to pick up my vehicle on that Sunday. I arrived on that Saturday, a day before to return the rental and I received my vehicle, only to find out that the Crayola was removed. The panoramic roof was not properly lubed, the Carplay/Apple play was not installed, The transaction/ engine still don't run smoothly. I would not return to that dealership and I would like to speak to someone concerning the engine/transmission issue and the Carplay/ Apple play institution and other concerns. Thank you! More

by CAMESHALIGGINS Verified Customer Verified Customer

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Great customer service and professional customer support and care. Overall good experience. They don’t try and push a sale in a negative manner and care. Overall good experience. They don’t try and push a sale in a negative manner More

by garylux11 Verified Customer Verified Customer

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I love my car and I thank Craig, Felipe, John, and the rest of the team for being patient with me through all the steps to help me secure the vehicle. rest of the team for being patient with me through all the steps to help me secure the vehicle. More

by Screen name Verified Customer Verified Customer

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Frankly the deal is done and turned out fine in the end, but it was 10x harder than it needed to be. Sonny and Joseph know all the details. It's just my opinion, but I feel that I was very direct about how but it was 10x harder than it needed to be. Sonny and Joseph know all the details. It's just my opinion, but I feel that I was very direct about how I wanted to purchase and I followed through on my interest level and intentions. I have 800+ credit. I had a check in hand. I offered the possibility of cashier's check. I could have done wire transfer if they asked me - these work for buying homes seems to me like these should be reasonable payment options buying cars? The initial salesperson just ignored me after 2 days. If you add up cash in hand, excellent credit and motivated buyer, why would this deal take so long and so much back and forth? I have so many phone calls on my iphone and emails to prove this was so arduous. My review and comments are about the process of buying, not the car itself. More

by fourchens Verified Customer Verified Customer

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Omar was phenomenal, very professional, thorough and experienced with the auto industry. I had been trying to get a specific vehicle for several months, within minutes of talking to Omar over the phone experienced with the auto industry. I had been trying to get a specific vehicle for several months, within minutes of talking to Omar over the phone I knew this guy knew his stuff an how to get things done. He found a way to get the vehicle I wanted an close the deal in 24hrs. I couldn’t say thank you enough, I personally feel the deal was better than what I expected and I couldn’t be happier. Toyota of Lancaster was very clean, professional and courteous. After having the same vehicle for about 10yrs I was alittle nervous about the car buying process but Omar stayed patient answered all my repetitive questions an I felt good driving off in my new truck. - also would add they are very veteran friendly. More

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My wife and I had a fantastic experience working with everyone at Toyota of Lancaster. I recommend them to everyone and I'll be back soon to get a vehicle for my son. Thank you again! Elsa & Jesse - AV everyone at Toyota of Lancaster. I recommend them to everyone and I'll be back soon to get a vehicle for my son. Thank you again! Elsa & Jesse - AV Collision Repairs. More

by jesse61 Verified Customer Verified Customer

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Very respectful, caring, and honest. At no point I felt rushed to make a decision. Overall, a great experience. At no point I felt rushed to make a decision. Overall, a great experience. More

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Felipe Torres and the team at Lancaster Toyota were knowledgeable and professional throughout the purchase of our 2024 RAV4. I will be coming back to purchase another vehicle in the near future. I am h knowledgeable and professional throughout the purchase of our 2024 RAV4. I will be coming back to purchase another vehicle in the near future. I am highly recommending my family and friends of Toyota of Lancaster. More

by abel.munoz28 Verified Customer Verified Customer

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Rodrigo, Sonny and Mike gave me excellent service and a great deal on the exact Prius I wanted. They are true professionals at this dealership. I will never buy a vehicle from anywhere else. Thanks again! great deal on the exact Prius I wanted. They are true professionals at this dealership. I will never buy a vehicle from anywhere else. Thanks again! More

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As always Omar is amazing! !! Always very helpful, informative, and friendly. Thanks for your amazing help. !! Always very helpful, informative, and friendly. Thanks for your amazing help. More

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