"Had a wonderful experience buying a new 4runner. "
Rich was a wonderful person to work with in helping me purchase my new 4runner. I can't say enough good things about the experience.
"Highlander Limited AWD 2018"
Very fast responds, kindly and patient to customers.
Thanks so much to Mrs. Gabby Nankin, and Mr.Rich Eiss helping me to finish buying process.
Thanh Le and Quyen Thai
"Rich made buying a car enjoyable, efficient and exciting."
We were treated like royalty, start to finish. Rich Eiss has loads of experience, but is still enthusiastic, knowledgeable and caring. My new Avalon is a luxurious car and also spunky on the road.
"Not to be trusted"
I would be very careful in dealing with RLT. We bought a car and got in it to drive it off the lot and it wouldn't start. Battery was completely corroded. They had promised that the inspection was done. No way it could've been done or they were trying to get away with not fixing it. We were told multiple times to "just trust us", which clearly we found out the hard way we shouldn't have done. Their solution---they'd do us a favor and give us a new battery, as if the car could be driven off the lot without one. I think they were considering charging us for one. If you've had a good experience with them then I would say that you, and they, got lucky. There are many other respectable places to buy a Toyota, save yourself the headache, and go to one of them instead!
11/20/2018 Update-- Their response is so silly. They would like to hear more about it. I'd like them to reply with what they would actually do if I told them more about my experience. Would they actually start inspecting cars as they have promised that they already do? What would change? Please RLT, make a comment on this review that is not a bunch of digital marketing BS. What action will you take?
I think I might have bought 5 cars from Rich over the years. He is a wonderful to work with. He knows his vehicles, and treats us with class! Debbie is always fantastic and takes great care of her team and her customers! It is always a pleasure to work with Rudy Luther Toyota, whether I'm buying a car or in for service. You cannot go wrong!
- Camry owner
My review of my used car purchase. Purchase went smoothly and updates as promised were scheduled in a timely fashion. Rich was very nice to work with.
"Informative, comfortable, happy!!"
Our experience with Rich at Rudy Luther’s was superb. Rich was very informative, I learned a lot about the Highlander, even though it’s my 2nd Highlander. He spend quite a long time with me just going over the safety system. He was friendly, easy to talk to, not pushy at all. Even though we live up in Anoka County, there is no hesitation in continuing our relationship with Rich and Rudy Luther’s. Thank you Rich for your assistance and professionalism, we really appreciate all you did for us!
Shannon and Steve Boie
I've bought at least 4 cars from RLT and have had a great experience each time. All of the staff in sales and service have been phenomenal. It is clear that they look for people with authentic personalities when they hire. I never feel pushed and feel comfortable talking with anyone at this dealership.
"New car lease"
Rich and Roger provided a successful experience for my 2nd lease with Toyota. Chris was also very informative with explaining all the paperwork. Everyone was very good to deal with. Thank you!
- Very happy
Rich was able to help me find the car that would serve me best, and make sure I got the most for my money not only did I fell comfortable working with him it was also very fun. If you are in the market for a new or used car, I would really recommend giving Rich an opportunity to help you find the vehicle that would suit you best.