Rich Hendrickson | Page 4

My salesman was fantastic The best part of my car buying experience was my salesman. Tim Rouke made sure I found the perfect car for me. He also made sure I loved the color a The best part of my car buying experience was my salesman. Tim Rouke made sure I found the perfect car for me. He also made sure I loved the color and interior. More

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We have been dealing with Pine Belt for over 10 years. My daughters lease was up on her Altima. My husband needed an oil change so while we were there we spoke with Steve Lanman and Rich Hendrickson. Of co My daughters lease was up on her Altima. My husband needed an oil change so while we were there we spoke with Steve Lanman and Rich Hendrickson. Of course we made a deal on a 2016 Maxima. The car is beautiful. As always dealing with Rich and Steve is a comfortable transaction. Professional and courteous at all times. We feel like family! More

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There are good people out there, and some of them work here. For the first time ever in a car dealership I was spoken to with respect, in a professional manner, greeted with smiles, and welcomed by all. Mandez J For the first time ever in a car dealership I was spoken to with respect, in a professional manner, greeted with smiles, and welcomed by all. Mandez Jones knows his stuff- he makes the experience of looking for a car easy, tell him what you want and he's there to make it happen. Mandez has the knowledge needed to inform you about any car you're looking for, he goes above and beyond and won't stop until you're comfortable and understand what you're looking at. Rich Hendrickson and Mandez Jones worked with me to get me the best possible price and provided outstanding customer service while doing so. These two men are honest and genuinely care about their customers. I am a 24 year old young lady, I walked into many dealerships and got the run around; as you would imagine so doing this alone. After going to Nissan of Keyport I'll never go anywhere else. I caught other dealerships in lies and Nissan of Keyport was always honest and open to help me get the best deal possible. I walked out of there with more than what I was looking for and couldn't be happier- I told Mandez and Rich I wanted to fall in love with my car and I did..... Thank you Nissan of Keyport- Thank you Mandez- And thank you Rich. You made this experience one to remember and share with others. More

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Great customer service After shopping around at several dealerships and dealing with sales associates that just rubbed me the wrong way, I finally found the right dealership After shopping around at several dealerships and dealing with sales associates that just rubbed me the wrong way, I finally found the right dealership for me. I was immediately greeted and shown numerous vehicles until I found the one for me. I was educated on all of the facts of the vehicle and felt very confident with my purchase. Mandez was very helpful and knowledgable. I've visited 4 other dealerships over the past month and no dealership even came close to beating the customer service and friendliness of this dealership. I've never had a salesman be so through and Paticent as I am not the easiest customer to deal with due to my budget and indecisiveness. I am more than pleased with my purchase and I'm looking forward to up grading in a 2-3 years. Thanks for producing great customer service. See you soon. More

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Pleasant Experience I worked with Franz Crane to lease a 2015 Pathfinder. Needing a bigger vehicle with a third row, my wife first stopped into the dealership to browse I worked with Franz Crane to lease a 2015 Pathfinder. Needing a bigger vehicle with a third row, my wife first stopped into the dealership to browse the vehicles with a third row. Franz had showed her what they had to offer but was not pushy by any means. We decided we wanted to pursue leasing a Pathfinder. After speaking with Franz on the phone he said could work with me on the price I was interested in. My wife wanted to test drive the truck before any negotiating. Franz had pulled a truck in the exact color and model we were interested in and had it ready for wife to drive when she got to the dealership. My wife loved the truck and I returned to speak with Franz about the particulars. I usually dread this process but Franz made it hassle-free and really worked with me to fit this lease into my budget. He was very thorough and helpful throughout the entire process and was never pushy. I also dealt with Rich Hendrickson who was very accommodating in finalizing the deal. Anthony Szaraz wraped up the process in Finance and was very clear on all of the ppaperwork. Overall, the entire process was a pleasant experience and I would recommend this dealership to others. -Mike N. More

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Great Time and awesome experience with great deals After visiting multiple dealerships I ventured into PINE BELT NISSAN in KEYPORT and Sammy helped me out without being pushy and was the exact opposite After visiting multiple dealerships I ventured into PINE BELT NISSAN in KEYPORT and Sammy helped me out without being pushy and was the exact opposite, very informative and helpful, I was very impressed and will be a repeat customer as well as informing my friends and family about this dealerships great customer service and great deals. After visiting multiple dealerships I didn't know what to expect, usually salesman can be pushy and not interested in you if you don't "bite" the bait. NOT in this case with Sammy it was the opposite. He was very informative and helpful and I really appreciated that. He's still in touch with me, which usually you don't find with a salesman. I would ABSOLUTELY RECOMMEND this dealership as well as dealing with RICH the sales manager! More

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Will be a repeat customer This is my 3rd Nissan and the first time I went to a dealership. I had a sour taste after dealing with Staten Island Nissan who are just terrible. Th This is my 3rd Nissan and the first time I went to a dealership. I had a sour taste after dealing with Staten Island Nissan who are just terrible. They couldn't make a deal in 3 months and Pine Belt had made a deal within ours. The staff at Pine Belt Nissan was just amazing, I was given the deal that I was promised. No games!! I worked with a salesman Sammy who was so courteous and professional. Nick, Richard and Marc were great to work with as well. I honestly thought my overall experience was a great one. The guys here showed me that there really are great car people and not thieves like SI Nissan. I will recommend this dealership to everyone. If you have any doubts, rest assured that you will be well taken care of. You are in great hands! They really care about you here and listen to what you want to get a great car within your means! More

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Excellent Dealership! Visited a different Nissan dealership and walked out! Rude, disrespectful and big time game players. After checking out the on-line inventory at the Visited a different Nissan dealership and walked out! Rude, disrespectful and big time game players. After checking out the on-line inventory at the NISSAN USA site, found the color combo I was interested in on a 2015 Altima 3.5 SL at KEYPORT (they have a very good selection of colors and the accessories I wanted). Had not been to this location previously but have to say the difference was night and day and well worth driving the extra distance. Didn't take long to negotiate, feel comfortable with and agree upon a great deal. The entire staff were friendly and accommodating. The showroom, service area and lounge comfortable and spotless. Had the pleasure to work with and special thanks to my Sales Consultant TOMMY GIAIMO ... aka: Tommy G, Sales Manager RICH HENDRICKSON and MIKE KELLEHR in the finance dept. I can honestly recommend to friends and family the highest accolades for their services! More

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WOW Best Nissan Dealer in Tri State! Recently in the market for a 2015 Altima. Wasn't exactly sure on color or trim level. As soon as I arrived, the entire staff was very friendly and a Recently in the market for a 2015 Altima. Wasn't exactly sure on color or trim level. As soon as I arrived, the entire staff was very friendly and accommodating. The dealership itself is immaculate and in an excellent location, right off the GS Parkway. The showroom is AMAZING and ultra clean. The owners clearly take pride in their establishment. I worked with Mandez Jones in sales, who is a true professional - very friendly, patient, courteous, knowledgeable, and straight shooter, no games. I had his full attention at all times. He let me browse their lot looking at all their Altima's for almost an hour. I finally found the perfect one, a black Altima SL with beige leather! Pleasant test drive, was showed all the car's features. Car drives like a dream. Negotiation was painless and simple. Took maybe 20 minutes with my salesperson and the sales manager Rich Hendrickson, and everything was very fair and open. Rich is very nice and doesn't push the high pressure sales tactics at all. This place is BUSY. The car's are amazing and obviously sell themselves. Just take a look at the competition and come here, night and day. From the time I arrived, to the time we had a deal was just under 2 hours, very efficient! They realize most people don't want to make a day of a car deal. Detail took about an hour, and they did a fantastic job. I also worked with Mike from finance, real nice guy. Was explained the extended service contract, but he wasn't pushy at all. Paid cash and signed all the final paperwork with him. Took literally 5 minutes. I haven't purchased a new car since 2006, so I was skeptical at what I might be in for. Believe me, 5 stars all the way around. Beyond impressed! Anyone in NJ, NY or PA should definitely make the trip here. They had over 300 Altima's in stock! But more than that, they actually make the process FUN and totally stress free so you feel like its a reward to yourself and not a chore. From start to finish, it couldn't have been any better. I was highly impressed, and I am admittedly a very tough customer. A++++ I will be back for a 370Z convertible next summer Mandez!! More

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A Walk In The Park - With Debra, Rich, Anthony, Nick My wife and I have been following Nick Cataldo wherever he has worked for what seems like multiple generations of Nissan cars and vans. When he starte My wife and I have been following Nick Cataldo wherever he has worked for what seems like multiple generations of Nissan cars and vans. When he started working at Pine Belt, we traveled from Staten Island the next time we needed a new car back in 2011. Although he was not available to assist us this time around [due to our schedule and through no fault of his] - he made sure that Rich Hendrickson would be on hand when we came in. Upon our arrival, we had the good fortune to have Debra Smith greet us and together, they begin the business of either buying our leased car or getting a new one. Rich and Debra quickly offered us the most aggressive lease deal on a new 2014 Altima with no haggling or over selling. Their approach was straight forward, like Nick would have been and has always been with us as customers, and we were sold on the idea of leasing a new car rather than buying out the expiring leased car. The entire experience was thoroughly professional, efficient and pleasurable - which is why I captioned this review like a walk in the park. Debra was simply a pleasure to do business with. It felt like we were visiting a well liked second cousin who was offering us a great business deal. Rich was efficient and courteous. Anthony made the signing of the lease papers easy and simple. All three made us feel like truly valued customers. What car customers like myself want from dealership personnel is honesty, integrity and sincerity. Obviously those are the characteristics we found in these three staff members. And of course, Nick came around to see how things were with us and it felt like a favorite uncle had come into town to visit and catch up on things. Debra was particularly charming and her demeanor throughout was exceptional. She was knowledgeable and she treated us terrifically. That we had a great time talking with her about things other than cars was like icing on the cake.Who says you can't have fun at a car dealership, especially with wonderful sales people. My suggestion: If you are thinking Nissan, head to Pine Belt and ask for Debra, Rich and Nick. Forget about going elsewhere in New Jersey or the local Metropolitan area of New York City. The level of professionalism and honesty here is worth the trip from anywhere. Arnold L. and Merren K. More

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