Rich Knudsen

Dealership service rep does not demonstrate an aptitude for communicating servicing status updates, picking up the phone to make himself available to the customer, and rarely returns voice messages left fo for communicating servicing status updates, picking up the phone to make himself available to the customer, and rarely returns voice messages left for him. He is only good at taking in the vehicle to be serviced and to ultimately notify you once it is completed - even if there have been delays along the way that should have been related to the customer so that expectations of completion can remain matched with reality. On multiple occasions I have been promised things that ended up not being fulfilled - costing me time and trust. Honesty of the service department employees is not necessarily the best - as damage to the vehicle occured while being serviced and this was not reported to the owner and had to be proven via review of video security footage once discovered by the owner. The dealership you're that it provides a novel feature online that allows the service customer to follow at what point in the servicing process their vehicle is at the moment. Also, this also includes a video taken during servicing where the mechanic explains what was done. Once, this was provided and found to be very impressive. Recently, the video feature contained no video of the servicing and the "progress timeline" remained at or near the very beginning of the "service journey" until the work was finally completed two weeks late. The dealership has on multiple occasions used the excuse that they are a new Genesis dealer and that they are working out some issues. However, Benzel-Bush Motorcars has been around for many decades and is supposed to know how to treat a customer after the sale. There is nothing special about their dealership other than a new showroom. The methods and practices of the personnel are no different than most others. More

by ALEX.CHUDOLIJ Verified Customer Verified Customer

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Joanne was very helpfull knowledegable and delivered all what she promessed.excellent customer service and i would recommend genesis of Englewood to anybody who wants to buy a genesis. Keep up the excellen what she promessed.excellent customer service and i would recommend genesis of Englewood to anybody who wants to buy a genesis. Keep up the excellent work. More

by DJ26 Verified Customer Verified Customer

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Berk was a pleasure to work with even though I bought an offbrand vehicle from Genesis. They made me feel very special. Definitely would do business with them in the future. offbrand vehicle from Genesis. They made me feel very special. Definitely would do business with them in the future. More

by MORGANJASON1876 Verified Customer Verified Customer

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I want to thank Pedro for the fast and attentive service he provides me every time I visit this dealer ship. He is 10 of 10 he provides me every time I visit this dealer ship. He is 10 of 10 More

by LMEJIAJR Verified Customer Verified Customer

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All the people on the dealership team were very helpful efficient and courteous throughout the process efficient and courteous throughout the process More

by NJPERIO Verified Customer Verified Customer

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