Rich Ponulak | Page 9

Great customer service... me and my wife are happy with our purchase a 2021 Toyota Highlander.Our salesperson made us feel like at home.. 😊 would definitely recommend this dealership to anybody whose tryi our purchase a 2021 Toyota Highlander.Our salesperson made us feel like at home.. 😊 would definitely recommend this dealership to anybody whose trying to buy a new car... More

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Dealer was very well informed and patient with me. Helped me find what I was looking for and answered all of my questions for me. me find what I was looking for and answered all of my questions for me. More

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I will begin my review with COVID precautions taken by the dealer. I must say that I have have yet to encounter a business that has the same level of COVID safety measures in place! In sales, they have the dealer. I must say that I have have yet to encounter a business that has the same level of COVID safety measures in place! In sales, they have cleaning stations at every table and the staff clean the tables after every guest. All o the staff wear masks (even when outdoors with customers) and they have plexiglass everywhere possible. Regarding my sales person Rich P. He was very personable patient and helpful. He was not pushing and addressed all of my concerns. The only reason that I did not give 5 stars is because there was a miscommunication that resulted in a major inconvenience for me. However, when this was brought to the sales person and manger's attention the problem was rectified and I was pleased with the end result. More

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He did a very good job. Very nice guy and good at what he does. We would love to come here again some time in the future does. We would love to come here again some time in the future More

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He is a very nice guy and helped us a lot. He explained us everything and we bought a new a car form here. A us everything and we bought a new a car form here. A More

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Absolutely amazing. They were extremely helpful and quick with getting you in and out for a used car. Amazing customer service. Would recommend to friends and family. with getting you in and out for a used car. Amazing customer service. Would recommend to friends and family. More

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Richard Ponulak is so nice to working with. I got my first car here and it’s such a beautiful experience to work with him. I do recommend you 100% to work with him. first car here and it’s such a beautiful experience to work with him. I do recommend you 100% to work with him. More

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Dealing with Rich Ponulak was awesome! He listens, knows the cars, and cares about getting you the correct fit. The only negative feedback is the actual car buying experience. Once a price is agreed on then the cars, and cares about getting you the correct fit. The only negative feedback is the actual car buying experience. Once a price is agreed on then be prepared for the protection packages, then the add on and finally you make it to the finance room where you are presented with extended warranties. This is not Toyota of Naperville’s fault, but it’s exhausting. If the manufacturer thinks it’s an issue, then include it in the car. I just don’t want be sold after I agree to the car. Rich and team were great and would recommend working with them. More

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Rich Ponulak is friendly and helpful! He did a good job to give me a lot of guidance and a quick process. Very satisfying experience. to give me a lot of guidance and a quick process. Very satisfying experience. More

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great A+ service from top to the bottom. couldn’t be more happy. Rich and Kris were very helpful and professional. I was in and out under 2hours. This is my only dealership from now on. happy. Rich and Kris were very helpful and professional. I was in and out under 2hours. This is my only dealership from now on. More

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